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Windows 7 Blue Screen Crash RRS feed

  • Question

  • My computer has been crashing recently, the screen going black with a blue error message in the middle. It has happened maybe 5 times in the past 2 days but I'm not sure really what is causing it. I have the error message, but don't know what to really make of it. If anyone could help me find out what is causing it, I would greatly appreciate it.

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    24
      BCP1:    00000000001904FB
      BCP2:    FFFFF88002FCB6B8
      BCP3:    FFFFF88002FCAF20
      BCP4:    FFFFF80002CA395E
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1

    Files that help describe the problem:
      C:\Windows\Minidump\111610-17175-01.dmp
      C:\Users\Allan\AppData\Local\Temp\WER-71885-0.sysdata.xml

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    I can try to provide additional information if needed

    Thursday, November 18, 2010 1:04 AM

Answers

  • Bug Check 0x24: NTFS_FILE_SYSTEM

    This indicates a problem occurred in ntfs.sys , the driver file that allows the system to read and write to NTFS drives.

    http://msdn.microsoft.com/en-us/library/ff557433%28VS.85%29.aspx

    Cause

    One possible cause of this bug check is disk corruption. Corruption in the NTFS file system or bad blocks (sectors) on the hard disk can induce this error. Corrupted SCSI and IDE drivers can also adversely affect the system's ability to read and write to disk, thus causing the error.

    Resolution

    Run Chkdsk /f /r to detect and resolve any file system structural corruption. You must restart the system before the disk scan begins on a system partition.


    It maybe also helpful to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Arthur Xie Thursday, November 25, 2010 6:53 AM
    Thursday, November 18, 2010 1:00 PM