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Outlook Shared Calendar Event Cancellations RRS feed

  • Question

  • We use shared calendars at my work and let's say there are 2 partners named Bob and Joe. If Joe invites Bob to a meeting with a client and Bob accepts, it will appear on both calendars. If I were to go in to Joe's calendar and update the event with more details such as client phone number, update location, etc it will appear on Bob's schedule as a cancelled meeting. This didn't use to happen because there was a button to update meeting without sending an update, that button cannot be found now. I was told by a customer support rep that there was a recent update that might have affected it, but other than that, I have found no answers. Any ideas or help? 
    Wednesday, October 2, 2019 5:23 PM

All replies

  • Hi Mike,

    To help narrow down the problem, could you please tell me the version of your Outlook? (File > Office Account > About Outlook)

    >>If I were to go in to Joe's calendar and update the event with more details such as client phone number, update location, etc it will appear on Bob's schedule as a cancelled meeting.

    Please try exiting Outlook desktop client and see if the issue can be reproduced on the web mail.

    >> This didn't use to happen because there was a button to update meeting without sending an update, that button cannot be found now.

    If you'd like to update meeting without sending an update, just close the window directly via clicking the "X" in the upper right corner, then you will see the prompt shown beloe:

    Any update, please feel free to post back.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, October 3, 2019 8:11 AM
  • Hi Aidan,

    Thanks for your response.

    >>To help narrow down the problem, could you please tell me the version of your Outlook? (File > Office Account > About Outlook)

    We use the Outlook 2016 Desktop App.

    >>Please try exiting Outlook desktop client and see if the issue can be reproduced on the web mail.

    We have tried the same experiment through Office 365 online and the problem is the same.

    >>If you'd like to update meeting without sending an update, just close the window directly via clicking the "X" in the upper right corner, then you will see the prompt shown beloe:

    That works if I add notes to the meeting. As a follow up concern, if I change the location, it still requires me to choose from the options of "Save Changes and Send Update" OR "Don't Save Changes"

    So in summary, if you want to update the notes in the meeting, you can do that and click the x in the top right which will then give you the option to Save Changes but Don't Send. If you want to update the Subject or Location, you will be forced to Save Changes and Send Update if you don't want the event to show up as cancelled on other attendees' calendars.

    Thanks for your help! The issue has been resolved.

    Thursday, October 3, 2019 3:37 PM
  • Hi Mike,

    You're welcome:)

    By the way, do you mind helping mark the post above as answer so that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, October 4, 2019 8:52 AM
  • Hi Mike,

    In order to close this thread, please kindly mark helpful replies as answers. By doing so, it will benefit all community members who are having this similar issue.  Your contribution is highly appreciated.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, October 8, 2019 8:00 AM