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Window Vista can't turn on safe mode RRS feed

  • Question

  • I have vista home premium when I tried to open safe mode and the files start loading it hang from "Load:\$windows\sysytem32/drivers\disk.sys
    Saturday, September 11, 2010 1:05 PM

Answers

  • Hi,

    When did this issue begin?

    Please make sure you have the latest windows updates installed.

    To troubleshoot, I suggest try Check your hard disk for errors and  Startup repair.

    If the issue persists, run the System File Checker (SFC) to repair Windows system file integrity issues.

    1. Click Start, type "cmd" (without the quote) in the Start Search bar, right-click cmd.exe and click run as administrator.

    2. Input the following commands and press Enter after each line.

    sfc /scannow

    Note: There is a SPACE between "SFC" and "/Scannow". This command will take several minutes to complete.

    If the corrupted files are detected but cannot be fixed, we need Windows Vista Installation Disk to repair Windows.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, September 16, 2010 7:00 AM
    Moderator

All replies

  • Hi,

    Can you boot into normal mode successfully? If you can't boot into any mode, try Using Last Known Good Configuration to check if you can log in the system.

    If you have the installation Disk, ou could try Startup repair too.

    If all the mothods couldn't resolve the issue, I would suggest In-Place Upgrade to check the result.

    Note: After performing In-Place Upgrade, your personal data and installed programs usually will not be removed but we may need to run Windows Update to install all the available updates for your system to update these system files to the current version. This troubleshooting process is time consuming. Your patience is highly appreciated.

    As to the steps of In-Place Upgrade, I still would like to explain that it will reinstall all system files with this method. You may need to reinstall some applications to upgrade some files to a higher version, because they may be replaced during the installation of Windows. It will take about two hours to repair. Your personal files and settings will be kept as they were after the installation. However, it is always recommended to backup the important information and files to other partitions or other disks before doing it.

    If you would like to perform the In-place Upgrade, let’s refer to the following steps.

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

    If Windows automatically detects the DVD, the Install now screen appears. Click Install now.

    If Windows does not automatically detect the DVD, follow these steps:

    a. Click Start, type Drive:\setup.exe, and then click OK.

    Note Drive is the drive letter of the computer's DVD drive.

    b. Click Install now.

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, September 14, 2010 8:37 AM
    Moderator
  • i could boot into normal mode successfully i just can't get into safe mode and i've lost my installation disk caz i had my computer for fews years and it never had problems until now
    Tuesday, September 14, 2010 10:49 AM
  • Hi,

    When did this issue begin?

    Please make sure you have the latest windows updates installed.

    To troubleshoot, I suggest try Check your hard disk for errors and  Startup repair.

    If the issue persists, run the System File Checker (SFC) to repair Windows system file integrity issues.

    1. Click Start, type "cmd" (without the quote) in the Start Search bar, right-click cmd.exe and click run as administrator.

    2. Input the following commands and press Enter after each line.

    sfc /scannow

    Note: There is a SPACE between "SFC" and "/Scannow". This command will take several minutes to complete.

    If the corrupted files are detected but cannot be fixed, we need Windows Vista Installation Disk to repair Windows.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, September 16, 2010 7:00 AM
    Moderator