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How to stop Skype for Business from creating contacts? RRS feed

  • Question

  • Hi All, 

    There were a duplicate contact in users iphone. The notes section states " This contact was added from Microsoft Lync 2013 (15.0.4420.1017)".  How can I stop Skype from creating new contacts on users iPhone and also android?

    


    • Edited by Ezwan Salleh Monday, January 11, 2016 1:48 PM adding picture
    Monday, January 11, 2016 1:47 PM

Answers

  • Hi, this is known bug and issue is now resolved in the latest Lync 2013 update.

    Know issue documented here > https://support.microsoft.com/en-us/kb/2916650

    Apply updates from here > https://support.microsoft.com/en-us/kb/2956174 (15.0.4701.1000). Any update past this will bring client to Skype for Business.

    To remove contacts (recommended), contact Microsoft Customer Support Services to obtain a tool that will remove the duplicate contacts. Alternative you can log into OWA and delete “Lync Contact” folder. Note: Before deleting Lync contacts folder, first disable the Lync Outlook sync from the Lync 2013 client. In the upper right corner of the Lync client main window, click Options (gear icon), then select Options dialog box, click Personal. Clear the Save my Lync contacts in my personal contacts folder on the Exchange server check box.

    • Proposed as answer by Eason Huang Tuesday, January 12, 2016 6:11 AM
    • Marked as answer by Eason Huang Thursday, February 11, 2016 10:31 AM
    Monday, January 11, 2016 4:24 PM
  • Agreed with Kevin, annoying old bug.  Just adding that if you want to stop it altogether, not just duplicates, you can also stop it in a client policy.

    set-csclientpolicy -EnableExchangeContactSync $false

    Per http://technet.microsoft.com/en-us/library/gg398300(v=ocs.15).aspx : "When set to True (the default value) Lync creates a corresponding personal contact in Outlook for each person on a user’s Lync Contacts list. "


    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer". SWC Unified Communications This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

    • Proposed as answer by Eason Huang Tuesday, January 12, 2016 6:11 AM
    • Marked as answer by Eason Huang Thursday, February 11, 2016 10:32 AM
    Monday, January 11, 2016 6:08 PM

All replies

  • Hi, this is known bug and issue is now resolved in the latest Lync 2013 update.

    Know issue documented here > https://support.microsoft.com/en-us/kb/2916650

    Apply updates from here > https://support.microsoft.com/en-us/kb/2956174 (15.0.4701.1000). Any update past this will bring client to Skype for Business.

    To remove contacts (recommended), contact Microsoft Customer Support Services to obtain a tool that will remove the duplicate contacts. Alternative you can log into OWA and delete “Lync Contact” folder. Note: Before deleting Lync contacts folder, first disable the Lync Outlook sync from the Lync 2013 client. In the upper right corner of the Lync client main window, click Options (gear icon), then select Options dialog box, click Personal. Clear the Save my Lync contacts in my personal contacts folder on the Exchange server check box.

    • Proposed as answer by Eason Huang Tuesday, January 12, 2016 6:11 AM
    • Marked as answer by Eason Huang Thursday, February 11, 2016 10:31 AM
    Monday, January 11, 2016 4:24 PM
  • Agreed with Kevin, annoying old bug.  Just adding that if you want to stop it altogether, not just duplicates, you can also stop it in a client policy.

    set-csclientpolicy -EnableExchangeContactSync $false

    Per http://technet.microsoft.com/en-us/library/gg398300(v=ocs.15).aspx : "When set to True (the default value) Lync creates a corresponding personal contact in Outlook for each person on a user’s Lync Contacts list. "


    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer". SWC Unified Communications This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

    • Proposed as answer by Eason Huang Tuesday, January 12, 2016 6:11 AM
    • Marked as answer by Eason Huang Thursday, February 11, 2016 10:32 AM
    Monday, January 11, 2016 6:08 PM