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SCCM Site serveer Backup Issue RRS feed

  • Question

  • Dear Team,

    We are seeing issue with SCCM backup task, we are starting the backup in our primary server and it is running state for long time. As per the smsbakup.log file we are seeing it is struck at below steps..

    FinalSnapshotPath = \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\SQL Database\CM_EU1.mdf.

    Please let me know how to proceed further.

    Tanks,

    Rajneesh

    Friday, November 29, 2019 9:06 AM

All replies

  • Hi Rajneesh,

    Can you upload the Smsbkup.log log file and share the link with us?

    Have you checked the Event Viewer if there is any error message when you start the SCCM Site server backup?

    Regards,

    SAAD Youssef

    _____

    Please remember to mark the replies as answer if they help, thank you!

    Friday, November 29, 2019 9:36 AM
  • Is that a automatic backup task or you manually initiate it?

    Before you perform the backup of SCCM server few things to keep in mind:

    The SMS Writer service must be running for the Configuration Manager site back up to successfully complete.
    The SMS Writer service must run under the Local System account.

    The Local System account on the site server must have Write NTFS file system permissions to the local folder for the site server backup. The Local System account on the computer that is running SQL Server must have Write NTFS permissions to the folder for the site database backup

    Also check smswriter.log and confirm the "SMS_SITE_SQL_BACKUP" and "SQL Server VSS Writer" services running well

    Friday, November 29, 2019 9:47 AM
  • Starting backup - Tue Nov 26 00:05:20 2019 SMS_SITE_BACKUP 11/26/2019 12:05:20 AM 54764 (0xD5EC)
    SMS installation root directory = D:\Program Files\Microsoft Configuration Manager. SMS_SITE_BACKUP 11/26/2019 12:05:20 AM 54764 (0xD5EC)
    SQL installation root directory = \\EURDHCM12PDB01\D$\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL. SMS_SITE_BACKUP 11/26/2019 12:05:20 AM 54764 (0xD5EC)
    Site server backup location = \\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2. SMS_SITE_BACKUP 11/26/2019 12:05:20 AM 54764 (0xD5EC)
    SQL backup location = \\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2. SMS_SITE_BACKUP 11/26/2019 12:05:20 AM 54764 (0xD5EC)
    Verified that backup folder \\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2 exists. SMS_SITE_BACKUP 11/26/2019 12:05:20 AM 54764 (0xD5EC)
    Verified backup service has permission to access the backup folder \\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2 SMS_SITE_BACKUP 11/26/2019 12:05:20 AM 54764 (0xD5EC)
    Sql Writer service is running. SMS_SITE_BACKUP 11/26/2019 12:05:20 AM 54764 (0xD5EC)
    STATMSG: ID=5055 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_SITE_BACKUP" SYS=SCCM01.XYZ.com SITE=EU1 PID=36756 TID=54764 GMTDATE=Tue Nov 26 00:05:20.691 2019 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_SITE_BACKUP 11/26/2019 12:05:20 AM 54764 (0xD5EC)
    LogEvent(): Successfully logged Event to NT Event Log. (4 - 48 - 1,073,746,879) SMS_SITE_BACKUP 11/26/2019 12:05:20 AM 54764 (0xD5EC)
    Starting VSS initialization... SMS_SITE_BACKUP 11/26/2019 12:05:20 AM 54764 (0xD5EC)
    Starting Asynchronous GatherWriterMetadata. SMS_SITE_BACKUP 11/26/2019 12:05:21 AM 54764 (0xD5EC)
    Number of writers that responded: 14. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Reading SMS Writer metadata... SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Number of FileIncludes: 0. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Number of FileExcludes: 0. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Number of Components: 9. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Component 0 - EU1Backup\SiteServer\AdminUIContentStaging. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    FileGroupFile = D:\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\ADMINUICONTENTSTAGING\* [Recursive: yes] SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Component 1 - EU1Backup\SiteServer\SMSServer\inboxes. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    FileGroupFile = D:\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\INBOXES\* [Recursive: yes] SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Component 2 - EU1Backup\SiteServer\SMSServer\Logs. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    FileGroupFile = D:\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\LOGS\* [Recursive: yes] SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Component 3 - EU1Backup\SiteServer\SMSServer\data. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    FileGroupFile = D:\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\DATA\* [Recursive: yes] SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Component 4 - EU1Backup\SiteServer\SMSServer\srvacct. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    FileGroupFile = D:\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\SRVACCT\* [Recursive: yes] SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Component 5 - EU1Backup\SiteServer\SMSServer. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    FileGroupFile = D:\Program Files\Microsoft Configuration Manager\install.map [Recursive: no] SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Component 6 - EU1Backup\CD.Latest. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    FileGroupFile = D:\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\CD.LATEST\* [Recursive: yes] SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Component 7 - EU1Backup\SiteServer\SMSbkSiteRegSMS.dat. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    FileGroupFile = D:\Program Files\Microsoft Configuration Manager\BackupTemp\SMSbkSiteRegSMS.dat [Recursive: no] SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Component 8 - EU1Backup\SiteDBServer\SMSbkSQLSiteDB.dat. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    Dependency On SQL Writer , LogicalPath:EURDHCM12PDB01, ComponentName:CM_EU1 SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    SQL Server is on the same box as the Site Server. So, no need to communicate to the SQL backup agent. SMS_SITE_BACKUP 11/26/2019 12:05:50 AM 54764 (0xD5EC)
    FileGroupFile = D:\SQL DatabaseCM_EU1.mdf [Recursive: no] SMS_SITE_BACKUP 11/26/2019 12:05:51 AM 54764 (0xD5EC)
    Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 11/26/2019 12:05:51 AM 54764 (0xD5EC)
    FileGroupFile = E:\SQL LogsCM_EU1_log.ldf [Recursive: no] SMS_SITE_BACKUP 11/26/2019 12:05:51 AM 54764 (0xD5EC)
    Volume E:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 11/26/2019 12:05:51 AM 54764 (0xD5EC)
    After GatherWriterMetadata SQL Writer status = STABLE. SMS_SITE_BACKUP 11/26/2019 12:05:51 AM 54764 (0xD5EC)
    After GatherWriterMetadata SMS Writer status = STABLE. SMS_SITE_BACKUP 11/26/2019 12:05:51 AM 54764 (0xD5EC)
    Starting Prepare for backup. SMS_SITE_BACKUP 11/26/2019 12:05:51 AM 54764 (0xD5EC)
    The System Provider VSS ID is 0,000,005,180,868,D88 SMS_SITE_BACKUP 11/26/2019 12:05:51 AM 54764 (0xD5EC)
    Added volume containing D:\ to the snapshot set. SMS_SITE_BACKUP 11/26/2019 12:05:51 AM 54764 (0xD5EC)
    Added volume containing E:\ to the snapshot set. SMS_SITE_BACKUP 11/26/2019 12:05:52 AM 54764 (0xD5EC)
    Info: Starting Asynchronous PrepareForBackup... SMS_SITE_BACKUP 11/26/2019 12:05:52 AM 54764 (0xD5EC)
    Info: Asynchronous PrepareForBackup finished... SMS_SITE_BACKUP 11/26/2019 12:05:52 AM 54764 (0xD5EC)
    After PrepareForBackup SQL Writer status = STABLE. SMS_SITE_BACKUP 11/26/2019 12:05:52 AM 54764 (0xD5EC)
    After PrepareForBackup SMS Writer status = STABLE. SMS_SITE_BACKUP 11/26/2019 12:05:52 AM 54764 (0xD5EC)
    Starting to clean the backup location \\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2\EU1Backup. SMS_SITE_BACKUP 11/26/2019 12:05:52 AM 54764 (0xD5EC)
    Cleanup of backup location done. SMS_SITE_BACKUP 11/26/2019 12:21:56 AM 54764 (0xD5EC)
    Info: Starting Asynchronous DoSnapshotSet... SMS_SITE_BACKUP 11/26/2019 12:21:56 AM 54764 (0xD5EC)
    Info: Asynchronous DoSnapshotSet finished. SMS_SITE_BACKUP 11/26/2019 12:32:35 AM 54764 (0xD5EC)
    After DoSnapshotSet SQL Writer status = WAITING_FOR_BACKUP_COMPLETION. SMS_SITE_BACKUP 11/26/2019 12:32:35 AM 54764 (0xD5EC)
    After DoSnapshotSet SMS Writer status = WAITING_FOR_BACKUP_COMPLETION. SMS_SITE_BACKUP 11/26/2019 12:32:35 AM 54764 (0xD5EC)
    Starting the backup complete phase. SMS_SITE_BACKUP 11/26/2019 12:32:35 AM 54764 (0xD5EC)
    STATMSG: ID=5056 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_SITE_BACKUP" SYS=SCCM01.XYZ.com SITE=EU1 PID=36756 TID=54764 GMTDATE=Tue Nov 26 00:32:35.457 2019 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_SITE_BACKUP 11/26/2019 12:32:35 AM 54764 (0xD5EC)
    StateTable::CState::Handle - (5056:1 2019-11-26 00:32:35.457+00:00) >> (5035:1 2019-11-25 18:13:18.820+00:00) SMS_SITE_BACKUP 11/26/2019 12:32:35 AM 54764 (0xD5EC)
    Inbox source is local on EURDHCM12PDB01 SMS_SITE_BACKUP 11/26/2019 12:32:35 AM 54764 (0xD5EC)
    CStateMsgReporter::DeliverMessages - Queued message: TT=1401 TIDT=0 TID='EF736CF9-7214-4796-9C85-2549A9056D8D' SID=5056 MUF=0 PCNT=2, P1='EU1' P2='2019-11-26 00:32:35.457+00:00' P3='' P4='' P5='' SMS_SITE_BACKUP 11/26/2019 12:32:35 AM 54764 (0xD5EC)
    CStateMsgReporter::DeliverMessages - Created state message file: D:\Program Files\Microsoft Configuration Manager\inboxes\auth\statesys.box\incoming\cv9ww1a7.SMX SMS_SITE_BACKUP 11/26/2019 12:32:36 AM 54764 (0xD5EC)
    Successfully send state change notification EF736CF9-7214-4796-9C85-2549A9056D8D SMS_SITE_BACKUP 11/26/2019 12:32:36 AM 54764 (0xD5EC)
    LogEvent(): Successfully logged Event to NT Event Log. (4 - 48 - 1,073,746,880) SMS_SITE_BACKUP 11/26/2019 12:32:36 AM 54764 (0xD5EC)
    FinalSnapshotPath = \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\SQL Database\CM_EU1.mdf. SMS_SITE_BACKUP 11/26/2019 12:32:36 AM 54764 (0xD5EC)
    FinalSnapshotPath = \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy180\SQL Logs\CM_EU1_log.ldf. SMS_SITE_BACKUP 11/26/2019 5:58:32 PM 54764 (0xD5EC)
    Backup Succeeded  for Component - CM_EU1. SMS_SITE_BACKUP 11/26/2019 8:14:52 PM 54764 (0xD5EC)
    FinalSnapshotPath = \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\ADMINUICONTENTSTAGING\. SMS_SITE_BACKUP 11/26/2019 8:14:52 PM 54764 (0xD5EC)
    Error: Failed to backup \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\ADMINUICONTENTSTAGING up to \\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2\EU1Backup\SiteServer\AdminUIContentStaging: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\ADMINUICONTENTSTAGING is not readable.. SMS_SITE_BACKUP 11/26/2019 8:14:52 PM 54764 (0xD5EC)
    STATMSG: ID=5043 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_SITE_BACKUP" SYS=SCCM01.XYZ.com SITE=EU1 PID=36756 TID=54764 GMTDATE=Tue Nov 26 20:14:52.395 2019 ISTR0="\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\ADMINUICONTENTSTAGING" ISTR1="\\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2\EU1Backup\SiteServer\AdminUIContentStaging" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Failed to copy file(s) EU1Backup\SiteServer\AdminUIContentStaging. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Error: Backup Failed  for Component - EU1Backup\SiteServer\AdminUIContentStaging. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    FinalSnapshotPath = \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\INBOXES\. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Error: Failed to backup \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\INBOXES up to \\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2\EU1Backup\SiteServer\SMSServer\inboxes: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\INBOXES is not readable.. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    STATMSG: ID=5043 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_SITE_BACKUP" SYS=SCCM01.XYZ.com SITE=EU1 PID=36756 TID=54764 GMTDATE=Tue Nov 26 20:15:00.864 2019 ISTR0="\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\INBOXES" ISTR1="\\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2\EU1Backup\SiteServer\SMSServer\inboxes" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Failed to copy file(s) EU1Backup\SiteServer\SMSServer\inboxes. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Error: Backup Failed  for Component - EU1Backup\SiteServer\SMSServer\inboxes. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    FinalSnapshotPath = \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\LOGS\. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Error: Failed to backup \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\LOGS up to \\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2\EU1Backup\SiteServer\SMSServer\Logs: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\LOGS is not readable.. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    STATMSG: ID=5043 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_SITE_BACKUP" SYS=SCCM01.XYZ.com SITE=EU1 PID=36756 TID=54764 GMTDATE=Tue Nov 26 20:15:00.896 2019 ISTR0="\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\LOGS" ISTR1="\\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2\EU1Backup\SiteServer\SMSServer\Logs" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Failed to copy file(s) EU1Backup\SiteServer\SMSServer\Logs. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Error: Backup Failed  for Component - EU1Backup\SiteServer\SMSServer\Logs. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    FinalSnapshotPath = \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\DATA\. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Error: Failed to backup \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\DATA up to \\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2\EU1Backup\SiteServer\SMSServer\data: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\DATA is not readable.. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    STATMSG: ID=5043 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_SITE_BACKUP" SYS=SCCM01.XYZ.com SITE=EU1 PID=36756 TID=54764 GMTDATE=Tue Nov 26 20:15:00.942 2019 ISTR0="\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\DATA" ISTR1="\\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2\EU1Backup\SiteServer\SMSServer\data" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Failed to copy file(s) EU1Backup\SiteServer\SMSServer\data. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Error: Backup Failed  for Component - EU1Backup\SiteServer\SMSServer\data. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    FinalSnapshotPath = \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\SRVACCT\. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Error: Failed to backup \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\SRVACCT up to \\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2\EU1Backup\SiteServer\SMSServer\srvacct: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\SRVACCT is not readable.. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    STATMSG: ID=5043 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_SITE_BACKUP" SYS=SCCM01.XYZ.com SITE=EU1 PID=36756 TID=54764 GMTDATE=Tue Nov 26 20:15:00.989 2019 ISTR0="\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\SRVACCT" ISTR1="\\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2\EU1Backup\SiteServer\SMSServer\srvacct" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Failed to copy file(s) EU1Backup\SiteServer\SMSServer\srvacct. SMS_SITE_BACKUP 11/26/2019 8:15:00 PM 54764 (0xD5EC)
    Error: Backup Failed  for Component - EU1Backup\SiteServer\SMSServer\srvacct. SMS_SITE_BACKUP 11/26/2019 8:15:01 PM 54764 (0xD5EC)
    FinalSnapshotPath = \\?\GLOB
    Friday, November 29, 2019 10:12 AM
  • Error: Failed to backup \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\ADMINUICONTENTSTAGING up to \\SCCM01.XYZ.com\ConfigMgr2012Backup\Backup2\EU1Backup\SiteServer\AdminUIContentStaging: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy179\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\ADMINUICONTENTSTAGING is not readable

    Please make sure that the above destination is accessible with the necessary permission, if the computer account doesn't exists in the security permissions, add it and give it full control. Then check again the same log file.

    Friday, November 29, 2019 10:22 AM
  • Hi,

    According to the log, your backup path is local drive on site server and the account miss the permission to read the backup files. So make sure the Local System account on the site server must have Write NTFS file permissions to the local folder for the site server backup. The Local System account on the computer that's running SQL Server must have Write NTFS permissions to the folder for the site database backup.

    If the backup state still keep running state, we can restart the service SMS_SITE_VSS_WRITER on the Site Server and rerun the backup.

    For more reference about back up:
    https://docs.microsoft.com/en-us/configmgr/core/servers/manage/backup-and-recovery#to-enable-the-site-backup-maintenance-task

    Regards,
    Allen

    Please remember to mark the replies as answers if they help.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, December 2, 2019 8:59 AM
  • Hi,

    It seems there is no update for a couple of days. May we know the current status of the problem? Did you check the permissions of the account to do the backup?

    Regards,
    Allen

    Please remember to mark the replies as answers if they help.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, December 6, 2019 7:38 AM