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Can't access admin. account RRS feed

  • Question

  • Did not forget my password but can't access my admin account, the error message is:

    RunDll

    There was a problem starting C:\users\john\appdata\local\temp\7z5350e\hpslpsvc64.dll
    access is denied.

    Appreciate any help.

    Tuesday, November 15, 2011 2:32 AM

Answers

  • Hello,

    Consider restoring your system state using a restore point that dates before the appearance of your problem. Use restore at boot for that.

    Please see that: http://www.sevenforums.com/tutorials/700-system-restore.html

    The faulty DLL belongs to HP. More about it: http://www.xraymypc.com/process/H/HPSLPSVC64.DLL.htm

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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    • Marked as answer by Leo Huang Friday, November 25, 2011 7:23 AM
    Tuesday, November 15, 2011 4:20 PM