The following forum(s) have migrated to Microsoft Q&A: All English Windows 7 IT Pro forums!
Visit Microsoft Q&A to post new questions.

Learn More

Remove From My Forums

Blue screen error

Question
0

Sign in to vote

Hello,

I am using windows 7 64-bit OS.When ever I am using the internet through a wireless USB modem the display turns blue and system restarts.I recieved the blue screen error message.Can any one help me ??

Problem signature

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 2057

Extra information about the problem

BCCode: 19

BCP1: 0000000000000003

BCP2: FFFFF80003014C00

BCP3: FFFFF80003014C00

BCP4: FFFFFA80029B0FD0

OS Version: 6_1_7600

Service Pack: 0_0

Product: 768_1

Bucket ID: X64_0x19_3_nt!ExAllocatePoolWithTag+fffffffffffff99f

Server information: 2a94fae9-6510-4eef-a8c4-34dc2d9a7110

Wednesday, December 8, 2010 6:29 PM

Answers

0

Sign in to vote
Bug Check 0x19: BAD_POOL_HEADER

The BAD_POOL_HEADER bug check has a value of 0x00000019. This indicates that a pool header is corrupt.

http://msdn.microsoft.com/en-us/library/ff557389%28VS.85%29.aspx

Hi, please enable Driver verifier to get the causing driver:

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

http://support.microsoft.com/?kbid=244617

when you get a new BSOD, boot to safe mode, disable driver verifier, reboot to normal mode and upload the newest dmp file from the folder C:\Windows\Minidump to your public SkyDrive [1] folder and post the link here.

André

[1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
- Marked as answer by Leo Huang Friday, December 17, 2010 6:38 AM
Wednesday, December 8, 2010 10:04 PM