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Have Authentic Windows Vista Key That Came With Computer Not Working RRS feed

  • Question

  • Hi, I'm just a kid, I got a new Acer with preinstalled Vista and now it says that its not genuine and I keep entering my product key but it wont work.

    Please Help Me!

    Monday, April 4, 2011 2:09 AM

Answers

  • Hi,

     

    First, please check if you have activated the system. If not, please refer to the following link to activate it:

     

    How to activate Windows Vista

     

    If you have activated the system, please let me know if you have visited the MGA Diagnostic webpage located at the address below and click on the “Start Diagnostics” button and follow the instructions:

     

    http://www.microsoft.com/genuine/diag/

     

    On the above website, we can test some system settings and confirm that there are no Internet Explorer (IE) settings or other factors blocking the validation process. If it was successful all results should display “Passed”, if any of them failed please follow the directions to attempt repair. Please let us know which test failed and the results of the troubleshooting performed as suggested by the web site.

     

    If you have accessed the site but the validation issue persists, I suggest we try the following steps to test this issue:

     

    Step 1: Test the issue in Clean Boot.

     

    After that, please restart the computer and validate the system again to check if the issue still persists.

     

    Step 2: Run the MGA Diagnostic Tool to troubleshoot this issue
    ===============================================
    1. Please open Internet Explorer and visit the following link to download the MGA Diagnostic Tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    2. Save the "MGADiag.exe" file to the "Desktop", and then double click on the file to run the tool.
    3. Click the “Continue” button.
    4. Under the “Windows” tab, click the "Resolve" button if it is highlighted.
    5. Restart the computer and visit the following website to validate Windows again.

     

    http://www.microsoft.com/genuine/default.aspx?displaylang=en

     

    Additionally, you may contact our Windows Genuine Advantage support via the following link, which is free of charge:

     

    https://support.microsoft.com/oas/default.aspx?gprid=9860&st=1&wfxredirect=1&sd=gn

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Friday, April 8, 2011 2:10 AM
    Tuesday, April 5, 2011 5:37 AM

All replies

  • Please visit the Windows Vista Validation Issues Forum for troubleshooting assistance.  Thank you!
    Carey Frisch
    Monday, April 4, 2011 2:45 AM
  • Hi,

     

    First, please check if you have activated the system. If not, please refer to the following link to activate it:

     

    How to activate Windows Vista

     

    If you have activated the system, please let me know if you have visited the MGA Diagnostic webpage located at the address below and click on the “Start Diagnostics” button and follow the instructions:

     

    http://www.microsoft.com/genuine/diag/

     

    On the above website, we can test some system settings and confirm that there are no Internet Explorer (IE) settings or other factors blocking the validation process. If it was successful all results should display “Passed”, if any of them failed please follow the directions to attempt repair. Please let us know which test failed and the results of the troubleshooting performed as suggested by the web site.

     

    If you have accessed the site but the validation issue persists, I suggest we try the following steps to test this issue:

     

    Step 1: Test the issue in Clean Boot.

     

    After that, please restart the computer and validate the system again to check if the issue still persists.

     

    Step 2: Run the MGA Diagnostic Tool to troubleshoot this issue
    ===============================================
    1. Please open Internet Explorer and visit the following link to download the MGA Diagnostic Tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    2. Save the "MGADiag.exe" file to the "Desktop", and then double click on the file to run the tool.
    3. Click the “Continue” button.
    4. Under the “Windows” tab, click the "Resolve" button if it is highlighted.
    5. Restart the computer and visit the following website to validate Windows again.

     

    http://www.microsoft.com/genuine/default.aspx?displaylang=en

     

    Additionally, you may contact our Windows Genuine Advantage support via the following link, which is free of charge:

     

    https://support.microsoft.com/oas/default.aspx?gprid=9860&st=1&wfxredirect=1&sd=gn

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Friday, April 8, 2011 2:10 AM
    Tuesday, April 5, 2011 5:37 AM