locked
'unexpected error' and the site will not load when trying to access SP 2007 Web Front End RRS feed

  • Question

  • For approximately a month now we have had a problem with one of our Web Front End servers for our Sharepoint 2007 environment.  There are two servers on the Web Front End and for some reason after several days when a user hits the first web box they receive the error 'unexpected error' and the site will not load.  If theyu hit the second web box they will be able to successfully access the site.  A reboot will get it back up and running temporarily and we will eventually end up in the same state a few days later.  There are two servers that are load balanced using Windows Server 2008 load balancing services.  

    This is what I see in the Event logs, any help would be greatly appreciated.

    Event 7076:

    An exception occurred while executing the Application Server Administration job.

    Message: Exception from HRESULT: 0x80005006

    Techinal Support Details:
    System.Runtime.InteropServices.COMException (0x80005006): Exception from HRESULT: 0x80005006
       at System.DirectoryServices.Interop.UnsafeNativeMethods.IAds.PutEx(Int32 lnControlCode, String bstrName, Object vProp)
       at System.DirectoryServices.PropertyValueCollection.OnClearComplete()
       at System.DirectoryServices.PropertyValueCollection.set_Value(Object value)
       at Microsoft.SharePoint.Metabase.ApplicationPool.set_UserName(String value)
       at Microsoft.SharePoint.Administration.SPProvisioningAssistant.ProvisionIisApplicationPool(String name, ApplicationPoolIdentityType identityType, String userName, SecureString password, TimeSpan idleTimeout, TimeSpan periodicRestartTime)
       at Microsoft.SharePoint.Administration.SPMetabaseManager.ProvisionIisApplicationPool(String name, Int32 identityType, String userName, SecureString password, TimeSpan idleTimeout, TimeSpan periodicRestartTime)
       at Microsoft.Office.Server.Administration.SharedWebServiceInstance.CreateSharedWebServiceApplicationPool(SharedResourceProvider srp)
       at Microsoft.Office.Server.Administration.ApplicationServerJob.ProvisionLocalSharedServiceInstances(Boolean isAdministrationServiceJob)

    Event 6482

    Application Server Administration job failed for service instance Microsoft.Office.Excel.Server.ExcelServerSharedWebServiceInstance (46ffb35f-c466-439e-899e-53fa86242e56).

    Reason: Exception from HRESULT: 0x80005006

    Techinal Support Details:
    System.Runtime.InteropServices.COMException (0x80005006): Exception from HRESULT: 0x80005006
       at System.DirectoryServices.Interop.UnsafeNativeMethods.IAds.PutEx(Int32 lnControlCode, String bstrName, Object vProp)
       at System.DirectoryServices.PropertyValueCollection.OnClearComplete()
       at System.DirectoryServices.PropertyValueCollection.set_Value(Object value)
       at Microsoft.SharePoint.Metabase.ApplicationPool.set_IdentityType(ApplicationPoolIdentityType value)
       at Microsoft.SharePoint.Administration.SPProvisioningAssistant.ProvisionIisApplicationPool(String name, ApplicationPoolIdentityType identityType, String userName, SecureString password, TimeSpan idleTimeout, TimeSpan periodicRestartTime)
       at Microsoft.SharePoint.Administration.SPMetabaseManager.ProvisionIisApplicationPool(String name, Int32 identityType, String userName, SecureString password, TimeSpan idleTimeout, TimeSpan periodicRestartTime)
       at Microsoft.Office.Server.Administration.SharedWebServiceInstance.Synchronize()
       at Microsoft.Office.Excel.Server.ExcelServerSharedWebServiceInstance.Synchronize()
       at Microsoft.Office.Server.Administration.ApplicationServerJob.ProvisionLocalSharedServiceInstances(Boolean isAdministrationServiceJob)Event code: 3005

     

     

    message: An unhandled exception has occurred.
    Event time: 3/11/2011 12:11:20 PM
    Event time (UTC): 3/11/2011 5:11:20 PM
    Event ID: 63dd31c1a7094bd296c3294899da3b06
    Event sequence: 5510
    Event occurrence: 1
    Event detail code: 0
     
    Application information:
        Application domain: /LM/W3SVC/1530742645/ROOT-1-129443067380282171
        Trust level: WSS_Minimal
        Application Virtual Path: /
        Application Path: C:\inetpub\wwwroot\wss\VirtualDirectories\ice80\
        Machine name: removed this for security reasons
     
    Process information:
        Process ID: 6080
        Process name: w3wp.exe
        Account name: removed this for security reasons
     
    Exception information:
        Exception type: COMException
        Exception message: Retrieving the COM class factory for component with CLSID {BDEADEE2-C265-11D0-BCED-00A0C90AB50F} failed due to the following error: 800703fa.
     
    Request information:
        Request URL: http://ice/_vti_bin/shtml.exe/_vti_rpc
        Request path: /_vti_bin/shtml.exe/_vti_rpc
        User host address: 10.102.x.x
        User:removed for security reasons
        Is authenticated: True
        Authentication Type: NTLM
        Thread account name: removed for security reasons
     
    Thread information:
        Thread ID: 15
        Thread account name: removed for security reasons
        Is impersonating: True
        Stack trace:    at Microsoft.SharePoint.Library.SPRequest..ctor()
       at Microsoft.SharePoint.SPGlobal.CreateSPRequestAndSetIdentity(Boolean bNotGlobalAdminCode, String strUrl, Boolean bNotAddToContext, Byte[] UserToken, String userName, Boolean bIgnoreTokenTimeout, Boolean bAsAnonymous)
       at Microsoft.SharePoint.SPRequestManager.GetContextRequest(SPRequestAuthenticationMode authenticationMode)
       at Microsoft.SharePoint.Administration.SPFarm.get_RequestNoAuth()
       at Microsoft.SharePoint.ApplicationRuntime.SPHttpHandler.OverrideExecuteUrlPath()
       at System.Web.DefaultHttpHandler.BeginProcessRequest(HttpContext context, AsyncCallback callback, Object state)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
     
     
    Custom event details:

    • Edited by Brad_De_Sousa Tuesday, March 15, 2011 1:31 PM
    • Edited by Mike Walsh FIN Tuesday, March 15, 2011 2:05 PM Experiencing strange behaviour removed from Title. Doesn't describe the problem. Attempt with addition of " 'unexpected error' and the site will not load " to do so.
    Tuesday, March 15, 2011 1:21 PM

All replies

  • Hi Brad,

    Here is the solution

    http://support.microsoft.com/kb/946517

    Install the hotfix and get rid of these errors.


    Warm Regards, Pratik Vyas | SharePoint Consultant | http://sharepointpratik.blogspot.com/
    Tuesday, March 15, 2011 1:30 PM
  • Hi Pratik,

     

    Would these errors have the magnitude of putting one of our web servers offline?

    Tuesday, March 15, 2011 1:32 PM
  • No not exactly,but definitely they will affect on performance @ long time.


    Warm Regards, Pratik Vyas | SharePoint Consultant | http://sharepointpratik.blogspot.com/
    Tuesday, March 15, 2011 1:50 PM
  • Hi Pratik,

     

     

    It looks like this fix is for Servers 2003 boxes our Server 2008 Enterprise SP1.  Is there a fix for this in Windows Server 2008?

    Thursday, March 17, 2011 1:03 PM