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problema con la actualización de windows 10 RRS feed

  • Question

  • reinicie mi windows 10 mientras se actualizaba y ahora cuando la prendo solo se queda en "restaurando tu versión anterior de windows" se reinicia y vuelve a pasar lo mismo, hay veces en que me aparece la pantalla azul de "stepcode" ¿que puedo hacer?
    Saturday, February 17, 2018 10:23 PM

All replies

  • El sistema operativo de Windows es de 64 bits (x64) o de 32 bits (x86)? Esto se puede comprobar dentro del Panel de control en el icono Sistemas.

    ¿Está instalado en ese equipo todos los controladores de Visual C ++ y los controladores de .NET Framework?

    Si ha instalado algún controlador de 32 bits (x86) en Windows 64 bits (x64), se debe desinstalar el controlador de verano de 32 bits (x86) y, a continuación, instalar la versión de 64 bits del mismo controlador.

    En el caso de Windows 32 bits, no acepta la instalación de controladores de versión de 64 bits (x86), sólo acepta la instalación de controladores de 32 bits (x86)

    https://support.microsoft.com/pt-br/help/2977003/the-latest-supported-visual-c-downloads

    https://www.microsoft.com/net/download/windows

    Boa noite,


    Ana Mercedes Gauna | IT Consultant | Microsoft Partner: 4970237 | Skype: amgauna@hotmail.com | Site: http://www.anagauna.eti.br | Blog: http://anagauna.wordpress.com | If you have been able to help, please check the answer as correct.

    • Proposed as answer by Ana Gauna Sunday, February 18, 2018 3:08 AM
    Sunday, February 18, 2018 1:16 AM
  • Hi,

    This is English forum, in order to give you more effective advice, could you please post your question in English.

    Thanks for your understand.



    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Sunday, February 18, 2018 2:52 PM
  • Hi, 

    How’s everything going? Please feel free to give me any update.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, February 26, 2018 1:58 AM
  • Hi,

    This is English forum, in order to give you more effective advice, could you please post your question in English.

    Thanks for your understand.



    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    I already helped him to solve the doubt, in <g class="gr_ gr_18 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="18" id="18">spanish</g>.

    This Technet forum is not only in English, it has users of various nationalities and languages using it.


    Ana Mercedes Gauna | IT Consultant | Microsoft Partner: 4970237 | Skype: amgauna@hotmail.com | Site: http://www.anagauna.eti.br | Blog: http://anagauna.wordpress.com | If you have been able to help, please check the answer as correct.


    • Edited by Ana Gauna Monday, February 26, 2018 5:12 PM
    Monday, February 26, 2018 5:11 PM