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After applying KB3178717 Skype for business application version remains the same. RRS feed

  • Question

  • Hi Everyone,

    I am running the following versions - 16.0.4266.1001 32 bit on a Windows 7 64 bit O/S with Office 2010 SP2 32 bit installation. When I attempt to update the application from the WSUS update server pushing various KB's, the applications version is not changing. I see the KB is applied if I try to run it again but not listed in control panel. 

    I have attempted the following - 

    • 16.0.4266.1001               MF Release
    • 16.0.4312.1000               KB3114372
    • 16.0.4471.1000               KB3127980
    • 16.0.4522.1000               KB3178717

    The application has not been patched since the release but when I attempt to update it some of the KB's are saying they are already installed. 

    Thanks

    Fred

    Monday, June 19, 2017 3:11 PM

All replies

  • Hi FireRedFred,

    Did you install a standalone SFB 2016 on your windows 7 computer?

    For this issue, please try the following steps:

    1. Delete SFB cache file
    2. In order to avoid the effect of the third party software, please try to perform a clean boot. You could refer to the following link to do a clean boot on your computer: https://support.microsoft.com/en-us/kb/929135

    Regards,

    Alice Wang


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Friday, June 23, 2017 9:14 AM
    Tuesday, June 20, 2017 2:55 AM
  • Hello Alice,

        I cleaned the SFC Cache file, removed the SIP profile and trace data, performed a clean boot and while I do see the latest KB applied for Skype the application version does not change in the help > about for skype. 

    I have been able to apply the June KB 3203382 using WSUS. 

    When I check the task manager I see lync.exe 32 bit running 16.0.456.1000     (update has applied)

    When I check the skype application help > about the version is 16.0.4498.1000  (update is not displaying)

    Thanks

    F

    Friday, June 23, 2017 12:05 PM
  • Hi Fred,

    I've been experiencing the same issue for a while until recently. Installing the client updates would never change the client version visually under Help > About Skype For Business but were successfully being installed, very annoying.

    We have recently installed the latest 16.0.4549.1000 security update and the client version has changed. I'd be interested to know if once you install 16.0.4549.1000 you are also able to see the change of version visually within the client?

    Thanks

    Albie

    Friday, June 23, 2017 2:55 PM
  • It seems this is a bug in the Skype Application, per Microsoft support. 

    I applied the KB32023382 32 bit version update as of 13th June 2017 and the version should be 16.0.4546.1000 but still shows the RTM version. A few devices do show 16.0.4498.1002 version 7 FEB 2017 update. While in the most recent KB has been applied. 

    Regards,

    Fred


    Friday, June 23, 2017 4:22 PM