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The Operation has been cancelled due to restrictions on this computer, re trying to Open Google drive folder in Explorer window?

    Question

  • Afternoon All,

    sorry to bother you all on a Monday but somewhere in GPO this is being blocked and it is doing my nut in.... we use Google drive and Google drive sync, no problems as Administrator but when a staff member logs in different story, when they click on the Google Drive link on the left hand side they get the following message.....

    any ideas where in GPO this is hidden ??

    many thanks

    Andy

    Monday, October 10, 2016 11:52 AM

Answers

  • Hi Andy,
    Based on my research, the error could be caused by a corrupted or missing file in Internet Explorer. The suggested method in this case is to reset Internet Explorer and set the Internet Explorer as default web browser if you install third party browser on computer.
    Please see: https://support.microsoft.com/en-sg/kb/310049
    In addition, you could check if prevent access to drives from My Computer policy is configured in the group policy which might be the cause, too.
    This policy prevents users from using My Computer to gain access to the content of selected drives.If you enable this policy, users cannot view the contents of the selected drives in My Computer and Windows Explorer. Also, they cannot use the Run dialog box, the Map Network Drive dialog box, or the Dir command to view the directories on these drives. https://technet.microsoft.com/en-us/library/cc978514.aspx?f=255&MSPPError=-2147217396
    Best regards,
    Wendy

    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, October 11, 2016 5:24 AM
    Moderator

All replies

  • Hi Andy,
    Based on my research, the error could be caused by a corrupted or missing file in Internet Explorer. The suggested method in this case is to reset Internet Explorer and set the Internet Explorer as default web browser if you install third party browser on computer.
    Please see: https://support.microsoft.com/en-sg/kb/310049
    In addition, you could check if prevent access to drives from My Computer policy is configured in the group policy which might be the cause, too.
    This policy prevents users from using My Computer to gain access to the content of selected drives.If you enable this policy, users cannot view the contents of the selected drives in My Computer and Windows Explorer. Also, they cannot use the Run dialog box, the Map Network Drive dialog box, or the Dir command to view the directories on these drives. https://technet.microsoft.com/en-us/library/cc978514.aspx?f=255&MSPPError=-2147217396
    Best regards,
    Wendy

    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, October 11, 2016 5:24 AM
    Moderator
  • Hi,

    I am checking how the issue going, if you still have any questions, please feel free to contact us.

    Appreciate for your feedback.

    Best regards,

    Wendy


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 17, 2016 8:29 AM
    Moderator