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getting Blue screen of death each time with different BC code RRS feed

  • Question

  • i have had problem in the past weeks with Blue Screen of death. sometime it happens during the game sometimes just five minuts after turning up my PC. and each time is different. i tried to change driver, test my memory(Ram). that was no help still have the problems. can you please help.

    the most recent BC codes that happens yesterday and today:

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 5129

    Additional information about the problem:
      BCCode: 1a
      BCP1: 0000000000041284
      BCP2: 00000000013E0001
      BCP3: 0000000000000946
      BCP4: FFFFF70001080000
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    roblem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 5129

    Additional information about the problem:
      BCCode: a
      BCP1: FFFFFA80790FA9BA
      BCP2: 0000000000000002
      BCP3: 0000000000000000
      BCP4: FFFFF800034F906B
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Thank you

    Sunday, July 21, 2013 5:24 AM

Answers

  • H_m(blue screen)

    Two of three were video related.  I see you have the march nvidia driver. I would re-install the newest driver available.  I would also remove Symantec because the third crash may have been caused by it.

    I would also run a video stress test and if you are overclocking revert to stock until the crashes stop.

    Try this free video stress test:  http://www.ozone3d.net/benchmarks/fur/
    FurMark Setup:

    - If you have more than one GPU, select Multi-GPU during setup
    - In the Run mode box, select "Stability Test" and "Log GPU Temperature"
    Click "Go" to start the test
    - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first)
    - Click "Quit" to exit


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by Cloud_TS Thursday, August 1, 2013 6:03 AM
    Sunday, July 21, 2013 7:16 AM
  • Hi,

    I am Chetan Savade from Symantec Technical Support team.

    Could you please confirm the SEP version? SEP fix notes are available at the following KB.

    SEP 11.x: http://www.symantec.com/business/support/index?page=content&id=TECH103087&key=54619

    SEP 12.1: http://www.symantec.com/docs/TECH163829

    If facing issue with the latest version of SEP i.e. either SEP 11 RU7 MP3 or SEP 12.1 RU3 then please let me know.

    SEP 12.1 RU3 fix notes have the following fix. This way you can check other fix notes if any relates with

    BugCheck 19 (BAD_POOL_HEADER), 50 (PAGE_FAULT_IN_NONPAGED_AREA), or D1 (DRIVER_IRQL_NOT_LESS_OR_EQUAL) references various drivers

    Fix ID: 2860505

    Symptom: The Symantec Endpoint Protection client experiences various blue screens, including BugCheck 19 (BAD_POOL_HEADER), 50 (PAGE_FAULT_IN_NONPAGED_AREA), or D1 (DRIVER_IRQL_NOT_LESS_OR_EQUAL)

    ntoskrnl.exe is a system boot file. Probably reinstall can be the possible solution.

    Regards,

    Chetan Savade

    • Marked as answer by Cloud_TS Thursday, August 1, 2013 6:03 AM
    Monday, July 22, 2013 1:08 PM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency

    Advice offered in good faith. It is your decision to implement same. Dyami & Wanikiya, Team ZigZag.


    Sunday, July 21, 2013 5:42 AM
  • This is the DMP files 

    https://skydrive.live.com/redir?resid=689DA4FA1B604A4!190&authkey=!ABgc6PlUlKVZWVU

    Thanks for the Help

    Sunday, July 21, 2013 6:56 AM
  • Symantec  is a frequent cause of BSOD's.  

    Please remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

    http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN


    Advice offered in good faith. It is your decision to implement same. Dyami & Wanikiya, Team ZigZag.

    Sunday, July 21, 2013 7:13 AM
  • H_m(blue screen)

    Two of three were video related.  I see you have the march nvidia driver. I would re-install the newest driver available.  I would also remove Symantec because the third crash may have been caused by it.

    I would also run a video stress test and if you are overclocking revert to stock until the crashes stop.

    Try this free video stress test:  http://www.ozone3d.net/benchmarks/fur/
    FurMark Setup:

    - If you have more than one GPU, select Multi-GPU during setup
    - In the Run mode box, select "Stability Test" and "Log GPU Temperature"
    Click "Go" to start the test
    - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first)
    - Click "Quit" to exit


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by Cloud_TS Thursday, August 1, 2013 6:03 AM
    Sunday, July 21, 2013 7:16 AM
  • i have done the thing that you asked me to do , and i didnt get Blue Screen for a while but 

    after sometimes i get this new error

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 5129

    Additional information about the problem:
      BCCode: 19
      BCP1: 0000000000000022
      BCP2: 0000000000800000
      BCP3: 0000000000000000
      BCP4: 0000000000000000
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Files that help describe the problem:
      C:\Windows\Minidump\072213-6801-01.dmp
      C:\Users\7amed\AppData\Local\Temp\WER-8642-0.sysdata.xml

    https://skydrive.live.com/redir?resid=689DA4FA1B604A4!191&authkey=!ALVOWgtfYkjCZRU

    Sunday, July 21, 2013 2:59 PM
  • Hi,

    From your posted dump file, I noticed that the BSOD is caused by ntoskrnl.exe.

    This issue can be caused by corrupted system component or virus. I suggest following these steps to check the issue:

    Step 1: Scan system in Safe Mode

    Start your computer in safe mode with networking:

    http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

    Download Live OneCare and Scan system by using this tool:

    Microsoft Safety Scanner

    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Step 2: Run system file scan tool

    System file checker (SFC) tool

    http://support.microsoft.com/kb/929833

    If the issue still persist, to narrow down your issue, I suggest that we first to check whether the issue happened in Clean boot mode and Safe Mode and let me know your testing result:

    To test in Clean boot mode:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    Note After clean boot troubleshooting, please follow steps under “How to reset the computer to start as usual after clean boot troubleshooting” in above article.

    To test in Safe Mode:

    Start your computer in safe mode:

    http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

    Hope these could be helpful and look forward to your response.


    Best Regards, StarSprite

    Monday, July 22, 2013 6:44 AM
  • Hello,

    It would be important to check the Dump file before commenting anything -

    What version of Symantec Endpoint Protection are you running? It is recommended to have the Latest version of Symantec Endpoint Protection 12.1 RU3 installed on the client machines.

    In cases of BSOD, you would have to collect the Full Memory Dump files and create a Case OR contact Symantec Technical Support.

    QuickStart Guide - Create and Manage Support Cases in SymWISE

    http://www.symantec.com/docs/HOWTO31132

    How to update a support case and upload diagnostic files with MySupport

    http://www.symantec.com/docs/TECH71023

    OR

    Regional Support Telephone Numbers:

    United States: 800-342-0652 (407-357-7600 from outside the United States)

    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

    United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

    Hope that helps!!

    Monday, July 22, 2013 12:57 PM
  • Hi,

    I am Chetan Savade from Symantec Technical Support team.

    Could you please confirm the SEP version? SEP fix notes are available at the following KB.

    SEP 11.x: http://www.symantec.com/business/support/index?page=content&id=TECH103087&key=54619

    SEP 12.1: http://www.symantec.com/docs/TECH163829

    If facing issue with the latest version of SEP i.e. either SEP 11 RU7 MP3 or SEP 12.1 RU3 then please let me know.

    SEP 12.1 RU3 fix notes have the following fix. This way you can check other fix notes if any relates with

    BugCheck 19 (BAD_POOL_HEADER), 50 (PAGE_FAULT_IN_NONPAGED_AREA), or D1 (DRIVER_IRQL_NOT_LESS_OR_EQUAL) references various drivers

    Fix ID: 2860505

    Symptom: The Symantec Endpoint Protection client experiences various blue screens, including BugCheck 19 (BAD_POOL_HEADER), 50 (PAGE_FAULT_IN_NONPAGED_AREA), or D1 (DRIVER_IRQL_NOT_LESS_OR_EQUAL)

    ntoskrnl.exe is a system boot file. Probably reinstall can be the possible solution.

    Regards,

    Chetan Savade

    • Marked as answer by Cloud_TS Thursday, August 1, 2013 6:03 AM
    Monday, July 22, 2013 1:08 PM