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request user input message format RRS feed

  • Question

  • When using the request user input function it sends an e-mail that is very hard to read for end user and I not able to see which e-mail template that is being used so I can change the format.
    Monday, December 29, 2014 2:14 PM

All replies

  • Hi,

    Please create Notification Templates in System Center Service Manager by following the link below:

    Creating Notification Templates in System Center Service Manager

    http://blogs.technet.com/b/servicemanager/archive/2009/09/28/creating-notification-templates-in-system-center-service-manager.aspx

    And also check the article below to know more details about how to create requesting input from user:

    Requesting Input from User About an Incident

    http://blogs.technet.com/b/servicemanager/archive/2009/12/13/requesting-input-from-user-about-an-incident.aspx

    Regards,

    Yan Li


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Thursday, January 1, 2015 6:11 AM
  • Hi thanks for the reply this helps me so the user get's our request in a format that they will understand but they still get the other e-mail that is very hard to read.

    Incident User Update Dear Hans Petter Jacobsen, Kan du sende litt mer info Incident Information: Incident #:IR256 Title:Request User Input på nytt Description:Hans Petter Jacobsen Avdeling for IKT [Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse: Beskrivelse:

    How can I disable the default e-mail from being sent when we request user input?

    Regards

    Hans

    Thursday, January 8, 2015 11:36 AM