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Internet Explorer has stop working RRS feed

  • Question

  • Hi,everything im on the internet for more than 2 mins "internet explorer has stop working" appears and this is the details of the problem can anyone help me to fix it .

    Problem signature:
      Problem Event Name:    BEX
      Application Name:    iexplore.exe
      Application Version:    9.0.8112.16526
      Application Timestamp:    52855173
      Fault Module Name:    sprote~1.dll
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    51011825
      Exception Offset:    000b343f
      Exception Code:    c0000417
      Exception Data:    00000000
      OS Version:    6.0.6002.2.2.0.256.6
      Locale ID:    11273
      Additional Information 1:    4954
      Additional Information 2:    c59ae5336b0eb6072041969608130a30
      Additional Information 3:    6fe7
      Additional Information 4:    417aa3446990796db19aecb83217f211

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    Tuesday, February 4, 2014 3:19 AM

Answers

  • Hi,

    Vincenzo Di Russo provides some good suggestions.

    Most likely there is an addon that is messing with IE. 

    You can try this.
    1. Open IE
    2. Switch to the Advanced tab.
    3. Click the Reset Internet Explorer Settings button.
    4. Click Reset to confirm the operation. 5.      Click Close when the resetting process finished.
    6. Uncheck Enable third-party browser extensions option in the Settings box.
    7. Click Apply, click OK.

    After this, check to see if it works and if it does, enable one addon at a time until you find the culprit. Then uninstall it and reinstall it if you need it.

    Meanwhile, I would like to share the article below to fix the issue:

    What to do when Internet Explorer stops working

    http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-11-win-7

    Hope it helps.

    Regards,

    Blair Deng


    Blair Deng
    TechNet Community Support

    Wednesday, February 5, 2014 2:29 AM
    Moderator
  • See: "How to Reset Internet Explorer settings".


    Then...

    1. Please download and run the Microsoft Safety Scanner tool (freeware).
    2. Reboot your PC.
    3. Please download and update Malwarebytes Anti-Malware Free
    4. Reboot Windows in Safe Mode and run a Full Scan with Malwarebytes Anti-Malware.
    5. Download and Run AdwCleaner (Freeware)
    6
    . Reboot and Test.

    Best of Luck,



    Vincenzo Di Russo
    Microsoft® MVP Windows Internet Explorer, Windows & Security Expert - since 2003.
    Moderator in the Microsoft Community and TechNet Forums
    My MVP Profile

    Tuesday, February 4, 2014 8:17 AM

All replies

  • See: "How to Reset Internet Explorer settings".


    Then...

    1. Please download and run the Microsoft Safety Scanner tool (freeware).
    2. Reboot your PC.
    3. Please download and update Malwarebytes Anti-Malware Free
    4. Reboot Windows in Safe Mode and run a Full Scan with Malwarebytes Anti-Malware.
    5. Download and Run AdwCleaner (Freeware)
    6
    . Reboot and Test.

    Best of Luck,



    Vincenzo Di Russo
    Microsoft® MVP Windows Internet Explorer, Windows & Security Expert - since 2003.
    Moderator in the Microsoft Community and TechNet Forums
    My MVP Profile

    Tuesday, February 4, 2014 8:17 AM
  • Hi,

    Vincenzo Di Russo provides some good suggestions.

    Most likely there is an addon that is messing with IE. 

    You can try this.
    1. Open IE
    2. Switch to the Advanced tab.
    3. Click the Reset Internet Explorer Settings button.
    4. Click Reset to confirm the operation. 5.      Click Close when the resetting process finished.
    6. Uncheck Enable third-party browser extensions option in the Settings box.
    7. Click Apply, click OK.

    After this, check to see if it works and if it does, enable one addon at a time until you find the culprit. Then uninstall it and reinstall it if you need it.

    Meanwhile, I would like to share the article below to fix the issue:

    What to do when Internet Explorer stops working

    http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-11-win-7

    Hope it helps.

    Regards,

    Blair Deng


    Blair Deng
    TechNet Community Support

    Wednesday, February 5, 2014 2:29 AM
    Moderator