Black screen after login RRS feed

  • Question

  • Version: 10162
    Type of installation: upgrade from Windows 8.1
    Issue description: after logging into my account, I get a black screen with responsive cursor
    Fixes attempted:
    • opening up Task Manager, to start explorer.exe manually - Task Manager refused to load, upon pressing CTRL + SHIFT + ESC. The same goes for selecting Task Manager after pressing CTRL + SHIFT + DEL;
    • booting in Safe Mode - got the same black screen with cursor after logging in; Task Manager still would not work.

    Is upgrading from 7/8.1 still not a viable option, or is it just an installation bug or something similar?

    • Edited by Haraven Friday, July 17, 2015 11:31 AM
    Friday, July 17, 2015 11:30 AM