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"Your message was deleted without being read" x archive RRS feed

  • Question

  • Hello,

    We are using Exchange 2010 and Outlook 2007.
    When our users (not just one user, but all users) receive a message with read receipt request and archive this message to a local PST file (manually or using AutoArchive) without read the message, the sender receive a notification like below:

    --------------------------------------
    Your message
          To: User A
          Subject: Message Subject
          Sent: 8/6/2011 17:18 PM

    was deleted without being read on 3/12/99 12:18 PM
    --------------------------------------

    I know that it happens because when a message is archived, it's copied to the archive file, then deleted from the server (http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/a8064fd7-1ad2-4634-a8c5-e33e21767127).

    We can create a hub transporte rule to intercept these outgoing notifications, but I'm not sure if it's the best option.

    Any suggestions are welcome.

    Wednesday, June 8, 2011 6:40 PM

Answers

  • 1. There was a similar issue with this with exch 2007 sp1 which was fixed.

    2. I would use a transport rule if a patch is not avaliable,

     


    Sukh
    Wednesday, June 8, 2011 6:54 PM

All replies

  • 1. There was a similar issue with this with exch 2007 sp1 which was fixed.

    2. I would use a transport rule if a patch is not avaliable,

     


    Sukh
    Wednesday, June 8, 2011 6:54 PM
  • Hi Sukh!

     

       Thank you for your answer!

       Really there is a similar issue with Exchange 2007, and a related issue with Exchange 2003 (looks like a recurring issue on Exchange).

       Resarching about your tip (Exch 2007 issue) I found this article <http://zahirshahblog.com/2011/05/25/solution-exchange-2010-sp1-email-request-for-read-receipt-is-giving-false-notification-that-your-email-was-deleted-without-being-read-3/>, written a few weeks ago, that explains the problem and suggests a solution.
       It's really a Exchange 2010 bug, and will be correted with through Exchange Updates.

       In my case, I will wait a while for the correction through updates. If the problem become critical, I will install the KB on article. If the KB doesn't solve the problem, I will finish the question creating a rule on hub transporte.

     

       Once again, many tanks Sukh!

    Thursday, June 9, 2011 6:16 PM
  • Hi,

    Sorry for your inconvenience. And I'll report it to Exchange development team.

    Thanks


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    Tuesday, June 14, 2011 3:26 AM