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Surface Devices - Not Connecting RRS feed

  • Question

  • We have Surface devices that are connected with Surface Docs and they wind up with 2 IP address (wired & wireless) leases making it difficult to connect to them with the remote control. This also makes it show SCCM thinks they aren't on as it has the wrong IP address in it most times. 

    Any Suggestions?

    Friday, March 17, 2017 7:04 PM

All replies

  • h 2 IP address (wired & wireless) leases making it difficult to connect to them with the remote control.

    SCCM remote control just connects to the device name. If DNS isn't returning the right address, it is a DNS problem.  If the device is truly connected to both wired and wireless networks, remote control can still work assuming you have network/firewall opened for both connections.

    > makes it show SCCM thinks they aren't on as it has the wrong IP address in it most times. 

    The green/red on/off icon is determined based on whether or not the device is connecting to the Management Point (typically over port 10123), not the other direction. As long as the device has a valid network address and can communicate with the management point, this should work.

    Are you sure all the firewall ports are opened in the appropriate directions on all the networks your clients are connected to?

    I hope that helps,

    Nash


    Nash Pherson, Senior Systems Consultant
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    • Edited by NPherson Sunday, March 19, 2017 7:06 PM
    Sunday, March 19, 2017 7:06 PM
  • The firewall ports are all opened and this only happens to the Surface devices connected to the newer docking stations. When looking in DHCP they have 2 address leases. It seems it's the Ethernet IP that we can use to connect.

    Monday, March 20, 2017 5:45 PM