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My USB ports stop working... RRS feed

  • Question

  • Hi, suddenly all my USB ports simply stop working, in the device manager appears:

    Inter(R) ICH9 family USB universal host controller - 2934 (2935 and 2936)

    with a yellow exclamation, I tried to update the drivers of the whole chipset but didn't work, in the driver details appears the new driver (31/07/3013) but still non working, in the general tab of the properties say: windows can't load the driver cause is missing or damaged (code 39).

    I have tried reinstalling the old drivers, installing other drivers, entering the BIOS and move the configuration but nothing worked.

    I have installed windows 7 in the same drive in a different partition with, and if i boot in win 7 all is fine, so this is not a hardware problem.

    Somebody have an idea of what's happening?

    How can I solve this problem?

    Friday, September 27, 2013 3:14 AM

Answers

  • ... i have another HDD with win XP installed I have tested with this and all work fine too ...

    Hi Vick,

        

    In your original problem statement, you mentioned that you have tried re-installing drivers (both new and old). so Roll Back Driver is no longer valid.

        

    Probably the drivers that you have re-installed are mismatched. Also you mentioned that you have another WinXP HDD that can detect the USB and works fine, perhaps you can try the following:

        

    1. Boot up the system using the "good" Windows XP HDD.
    2. Start the Device Manager, right click on any "Intel(R) ICH9..." device and click Properties.
    3. Click on the Driver tab.
    4. Click on the Driver Details button. Here, you will see the list of drivers that Windows XP is using.
    5. Backup these drivers and transfer them over to the "bad" Windows XP HDD.
    6. If the exclamation mark still persists, delete all the USB device in the Device Manager.
    7. Click Action menu option and click Scan for hardware changes.

        

    Hope that helps.

        

    Cheers,


    Tas Chew

    Sunday, September 29, 2013 2:48 PM

All replies

  • Vick.77

    Have you tried the MS USB fixit?

    http://support.microsoft.com/mats/windows_usb_diagnostics


    Wanikiya & Dyami--Team Zigzag

    Friday, September 27, 2013 3:18 AM
  • I have used the tool right now, but it says there is no problems detected...
    Friday, September 27, 2013 3:36 AM
  • Hi,

    Follow below steps :)

    1) Start > run > Compmgmt.msc

    2) Expand USB IO controllers --> check if there is any " ! " icon on the USB drivers.

    3) if step 2 didn't show any errors. click start > run > eventvwr

    4) double click on systems log --> check for errors or critical.

    5) If step 4 didn't managed to locate any errors.

    6) Proceed with start run --> cmd --> sfc/scannow once complete try again. If fail.

    7) try systems restore --> roll back to 1 week ago settings. and test again :)


    Guowen Su
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    • Proposed as answer by Soh.M Friday, September 27, 2013 3:42 AM
    Friday, September 27, 2013 3:42 AM
  • Yes there are ¡ sings in all the USB drivers (attached a picture of the device manager) I have my win XP in spanish.

    The event viewer don't have any error nor critical messages.

    SFC/SCANNOW don't work, asks for the CD but if i place it in the CD-ROM still saying retry once and once again...

    I can not restore, I have system restore disabled...   O_o

    Friday, September 27, 2013 4:39 AM
  • Hi Brother,

    High chance your hardware is faulty. Try replacing the motherboard :)


    Guowen Su
    Cisco Certified Network Associate
    Cisco Certified Internetwork professional - MPLS
    Certified Information Systems Security Professional
    Microsoft Partner Network 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator:Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Certified Ethical Hacker
    Computer Hacking Forensics Investigator
    Certified Sonicwall Security Administrator
    Microsoft Geeks

    • Proposed as answer by Soh.M Friday, September 27, 2013 9:32 AM
    Friday, September 27, 2013 9:32 AM
  • No the motherboard is fine, I have win 7 installed in other partition of the HDD and there all work just fine, in addition i have another HDD with win XP installed I have tested with this and all work fine too, this is a win XP problem but I can't fix it, I don't want to reinstall the OS so if you have an idea on what to try would be great...
    Friday, September 27, 2013 4:16 PM
  • ... i have another HDD with win XP installed I have tested with this and all work fine too ...

    Hi Vick,

        

    In your original problem statement, you mentioned that you have tried re-installing drivers (both new and old). so Roll Back Driver is no longer valid.

        

    Probably the drivers that you have re-installed are mismatched. Also you mentioned that you have another WinXP HDD that can detect the USB and works fine, perhaps you can try the following:

        

    1. Boot up the system using the "good" Windows XP HDD.
    2. Start the Device Manager, right click on any "Intel(R) ICH9..." device and click Properties.
    3. Click on the Driver tab.
    4. Click on the Driver Details button. Here, you will see the list of drivers that Windows XP is using.
    5. Backup these drivers and transfer them over to the "bad" Windows XP HDD.
    6. If the exclamation mark still persists, delete all the USB device in the Device Manager.
    7. Click Action menu option and click Scan for hardware changes.

        

    Hope that helps.

        

    Cheers,


    Tas Chew

    Sunday, September 29, 2013 2:48 PM
  • Hi Thanks for your response, I tought the same of copy the drivers from the good XP to the bad one, but i didn't know how to do it...

    And now is too late, I explain the new issue: As in those HDD had 3 partitions winxp/win7/documents, the HDD is 1.5TB, so I decided to format win7 partition to reinstall there winXP in a new intallation, and later intall win 7 or win 8 in the old win XP partition (that has the USB non working) but when I tried to format the partition for some reason the partition table got damaged and I lost the partitions on the HDD.

    I revored the partitions using some recovery software, but if I try to isntall win in any of them the HDD don't start, so The partitions are bad and the docs one is not accesible under windows (I suspected before that the partitition table had something wrong since months ago) but unfurtunately I had't backups of my data and now I'm recovering all the documents to format the HDD completely again...

    Sunday, September 29, 2013 8:46 PM