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Outlook 2007 + Exchange 2010 Deleted items do not delete RRS feed

  • General discussion

  • Hello!

    I've come across a strange issue for a single user in Outlook 2007.  Our environment requires that users empty their deleted items folder upon exiting Outlook.  For this user, after being prompted to delete all the items in the deleted items folder and selecting to do so, none of the items get removed and remain in the deleted items folder when Outlook is opened again.  When logging into Outlook Web Access we can manually delete all the messages from the folder and the change will be reflected in Outlook.

    Troubleshooting done thus far:

    • Repair Office 2007
    • Reinstall Office 2007
    • Recreate Outlook profile and deleting .OST file
    • Open Outlook using the /safe Switch
    • Open Outlook using several other switches (cleanfreebusy, firstrun, cleanrules, cleanserverrules)

    Any help would be appreciated as the users mailbox is getting very large with almost 1000 messages in their deleted items folder.

    Thanks!

    Tuesday, January 29, 2013 3:59 PM