locked
Blue Screen 3 times today please help RRS feed

  • Question

  • I've been getting the blue screen quite often lately. Please, sombody help me fix this. I would post the minidump file, but for some reason, when I try to open it, it responds with "acess is denied". I'm on the admin account so I don't understand this. Please help
    Saturday, February 18, 2012 1:46 AM

Answers

  • Hello,

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidump). Once done, post a link here.

    If you want to debug dump files by yourself, refer to that: http://support.microsoft.com/kb/315263

    You can also contact Microsoft CSS for assistance.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Arthur Xie Wednesday, February 29, 2012 9:50 AM
    Monday, February 20, 2012 9:54 PM

All replies

  • Hi,
     
    Please run "sfc /scannow"(without quotes) command first, then perform a clean boot and check it again.
     
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.


    Here is the tool for you to view your *.dmp files.

    Debugging Tools for Windows 32-bit Version:
    http://msdn.microsoft.com/en-us/windows/hardware/gg463016

     
    If the issue persists, please try to run your OS with one RAM.
     
    In addition, could you provide more information and upload your *.dmp files? I am very glad to help you.


    Monday, February 20, 2012 9:25 AM
  • To upload the minidump file, first copy it to your Desktop and upload it from there.

    Monday, February 20, 2012 1:34 PM
  • Hello,

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidump). Once done, post a link here.

    If you want to debug dump files by yourself, refer to that: http://support.microsoft.com/kb/315263

    You can also contact Microsoft CSS for assistance.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Arthur Xie Wednesday, February 29, 2012 9:50 AM
    Monday, February 20, 2012 9:54 PM
  • Hi,

    Please provide more information on the bug codes that you are receiving. If you want to analyze the errors yourself, please consult the second link below.
    Monday, February 27, 2012 6:57 PM