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What software do you use for the Receptionists (Lync Attendant)? RRS feed

  • Question

  • Hello,

    We use Skype for Business 2015 (in Citrix) for our company and it works great.  We what our Receptionists to start using it, but am told we have to use the very old Lync Attendant instead, are there any other solutions?

    For small teams we use response groups, but they can't see the queues of calls, apparently Lync Attendant does.

    Thanks

    Wednesday, August 31, 2016 12:27 PM

Answers

  • I like Attendant Pro: http://attendantpro.blogspot.com/2015/03/call-monitor-pro-enterprise-inquiry.html

    And Bridge Operator Console: http://www.bridgeoc.com/

    Depending on the needs...  I find Attendant Pro extremely simple to set up and use, but there are some features I believe the Bridge has that some prefer.


    Please remember, if you see a post that helped you please click "Vote" on the left side of the response, and if it answered your question please click "Mark As Answer". SWC Unified Communications This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, SWC, their employees, or other MVPs.

    • Proposed as answer by Alice-Wang Thursday, September 1, 2016 8:39 AM
    • Marked as answer by Alice-Wang Friday, September 9, 2016 10:01 AM
    Wednesday, August 31, 2016 3:02 PM