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BSOD after Windows 7 upgrade RRS feed

  • Question

  • I am running an HP with Intel Core 2CPU 6400 @ 2.13 GHz  2 GB RAM 32-bit.  I upgraded from Vista after unistalling and deauthorizing the items it asked.  The only driver that appears to not be current is the Brother MFC-8500 printer.  I tried to install the driver from their website, got frustrated and just disconnected both printers.  Still no luck though...

    I took a picture of the blue screen and looked at it from my son's computer.  It told me to run a system diagnostic utility, a memory check, check for mismatched memory and try changing the video adaptors.  Apart from not really knowing how to do any of that, this is an HP computer straight from the store.  I have not messed with the insides at all (I did buy the parts and assemble my son's computer).

    It then asks me to disable recent hardware/software/drivers.  The only recent anything is Windows 7.

    Then it gives the technical information...

    ***stop: 0x0000007F (0x0000000F, 0x0001007A, 0x00000000, 0x00000000)

    Then it goes through the crash dump process.

    The screens that appear after restarting in safe mode with networking show this...

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.1

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               7f

      BCP1:                                                    0000000F

      BCP2:                                                    00010080

      BCP3:                                                    00000000

      BCP4:                                                    00000000

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\081810-32573-01.dmp

      C:\Users\Gary\AppData\Local\Temp\WER-74708-0.sysdata.xml

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

    Whatever help you give, please understand that I am not an IT guy.  Please add the "how" to the "what" you are going to tell me to do.  Thanks in advance.

    Wednesday, August 18, 2010 3:10 PM

Answers

All replies

  • Please zip and upload the dmp files from the folder C:\Windows\Minidump to your Skydrive [1] (copy the dmp files first to your desktop, if you can't upload them) and post a link here, so that I can look at the dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, August 18, 2010 10:49 PM
  • Not sure if I did that correctly but here is a link...

    http://cid-0d71ed457f25021c.office.live.com/richupload.aspx/Dump?nl=1

     

    Thursday, August 19, 2010 1:44 AM
  • The minidump file shows an UNEXPECTED_KERNEL_MODE_TRAP (7f) stop error being caused by the CO_Mon.sys.

    The CO_Mon.sys appears to be a Symantec driver.

    Same error and cause in the following thread:

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/16c1d281-96b3-49b9-813c-a47c5df70609

    Try updating the Symantec software.

    Also, I would recommend to update the Realtek sound driver and NVIDIA video driver.

    • Proposed as answer by Andre.Ziegler Thursday, August 19, 2010 11:17 PM
    • Marked as answer by Linda Yan Monday, August 23, 2010 2:52 AM
    Thursday, August 19, 2010 3:54 AM
  • So I attempted what you asked and it got me running in normal mode (not safe).  I ran norton updater and I have audio.

    The problem comes when I try to open either Internet Explorer or Norton.  It goes to the blue screen.

    Here is the dump...

    http://cid-0d71ed457f25021c.office.live.com/self.aspx/Dump/081910-21184-01.zip

    Thursday, August 19, 2010 6:38 AM
  • Rather than just "updating" the present Norton version, uninstall the present version which is incompatible with Windows 7.

    Can you  uninstall Norton using "Uninstall a program"?

    There is also the following removal tool available, if unable to use "Uninstall a program":

    http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

    After uninstalling Norton upgrade to the latest version or use alternative software such as Microsoft Security Essentials.

    Thursday, August 19, 2010 10:51 AM
  • Complete remove this yellow pest.

    Use Microsoft Security Essentilas instaed:

    http://windowsteamblog.com/windows/b/windowssecurity/archive/2010/08/18/microsoft-security-essentials-receives-av-test-certificate.aspx

    Also install all Windows 7 Updates, because you still use the RTM:

    Built by: 7600.16385.x86fre.win7_rtm.090713-1255

    The last crash is caused by the parallel port driver which was unexpected unloaded:

    a0853d04 96770023 77ab0023 00000000 00000001 win32k!NtUserSetTimer+0x4b
    a0853d18 00000000 ffffffff 02fd0030 00000000 <Unloaded_parport.sys >+0x12023


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Thursday, August 19, 2010 11:17 PM
    Thursday, August 19, 2010 2:21 PM
  • I removed the "yellow pest" and everything has been working this morning.  Thanks for the help.  I don't know about the parallel port driver or how to repair.  I'll do the Windows 7 updates now.
    Thursday, August 19, 2010 4:29 PM