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Don't have product key for Windows 7 Ultimate Anytime Upgrade RRS feed

  • Question

  • I inherited my Dell PC from my mother in law.  She did not remember having the product key (she was 80 years old) and I could not obtain her e-mail history to search there.  How can I enter the product key?  Somehow it was deleted from the computer because it no longer is retrievable by searching through the registry.

    The PC has a windows XP sticker on it, but she has always had Windows 7 Ultimate.  I believe whoever set up the pc back in 2010 must have completed the complimentary upgrade when the computer was set up.  Is it possible to obtain a product key to reestablish the genuine Microsoft status and stop the error notice from popping up?

    Thanks,

    Sunday, October 30, 2016 3:04 AM

Answers

  • You will have to contact Dell for assistance with this.  You should be able to purchase a System Recovery disk or a Windows Re-Installation DVD from Dell.

    Microsoft will not provide a replacement key for OEM products.  Your other choice is to purchase a Windows 7 Ultimate DVD with a key.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Sunday, October 30, 2016 1:10 PM
  • Hi,

    First of all, I want to confirm which type of activate license key have you used? OEM or Retail?

    We may try to run SLUI 04 and follow up the wizard to get phone activation.

    I would like to state that if you make a significant hardware change to your computer, you will be required to reactivate it. Refer to the link:

    How to activate Windows 7 or Windows 8.1:

    https://support.microsoft.com/en-sg/help/15083/windows-how-to-activate

    Activating Windows: frequently asked questions:

    http://windows.microsoft.com/en-us/windows/activating-windows-faq#1TC=windows

    In addition, If you used OEM key, I’m afraid you may need to connect the manufacturer for further help.

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, November 1, 2016 9:03 AM

All replies

  • You will have to contact Dell for assistance with this.  You should be able to purchase a System Recovery disk or a Windows Re-Installation DVD from Dell.

    Microsoft will not provide a replacement key for OEM products.  Your other choice is to purchase a Windows 7 Ultimate DVD with a key.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Sunday, October 30, 2016 1:10 PM
  • Hi,

    First of all, I want to confirm which type of activate license key have you used? OEM or Retail?

    We may try to run SLUI 04 and follow up the wizard to get phone activation.

    I would like to state that if you make a significant hardware change to your computer, you will be required to reactivate it. Refer to the link:

    How to activate Windows 7 or Windows 8.1:

    https://support.microsoft.com/en-sg/help/15083/windows-how-to-activate

    Activating Windows: frequently asked questions:

    http://windows.microsoft.com/en-us/windows/activating-windows-faq#1TC=windows

    In addition, If you used OEM key, I’m afraid you may need to connect the manufacturer for further help.

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, November 1, 2016 9:03 AM