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Office 2010 click to run , Protected Q Drive, cannot reinstall Office RRS feed

  • Question

  • Hello,
    I have on my machine a version of office 2010, I am trying to unistall it and install a different version of office, when trying to uninstall the application from the control panel I get the following message :

    This 64-bit product may not be installed with Microsoft Office Click-to-Run. Remove Microsoft Office Click-to-Run and try again.

    Now on my machine there is nothing that is an office click to run except for a Q drive that is protected, and I cannot edit or format it, when trying to I geet a message about not having rights to do so, although I am an administrator. the problem here is that I do not have Microsoft Office Click-To-Run 2010

    under programs and features. so I cannot uninstall it.

    I went to this link : http://support.microsoft.com/kb/290301

    I tried the fix it app, I got this message:

    ---------------------------
    Click-to-Run Application Manager
    ---------------------------
    The action cannot be completed. Try the action again. If the problem continues, contact Microsoft Product Support.
    ---------------------------
    OK  
    ---------------------------

     

    Any ideas?

    Saturday, May 7, 2011 1:27 AM

Answers

  • Hi

     

    Thank you for using Microsoft Office for IT Professionals Forums.

     

    From your description, I understand that "This 64-bit product may not be installed with Microsoft Office Click-to-Run" Error message when you try to install a 64-bit version of Office 2010. If there is any misunderstanding, please feel free to let me know.

     

    To determine whether you have Microsoft Office Click-to-Run 2010 installed on your computer, click the File tab and then click Help. If you see a Click-to-Run Product Updates section, then Click-to-Run 2010 is installed on your computer.

     

    To uninstall Microsoft Office Click-to-Run 2010 from your computer, follow these steps:

    1. Click Start, and then click Control Panel.
    2. Click the Add or Remove Programs item or click the Programs and Features item.
    3. In the list of installed programs, click Microsoft Office Click-to-Run 2010 and then click Uninstall.
    4. Click Yes when you are prompted to remove all applications that were installed by Office Click-to-Run.

     

    More detailed information you can refer to this Knowledge Base link

    http://support.microsoft.com/kb/982258

     

    Or follow these article steps to uninstall Office Click-to-Run products:

    Update, repair, or uninstall Office Click-to-Run products

    http://office.microsoft.com/en-us/excel-help/update-repair-or-uninstall-office-click-to-run-products-HA010382089.aspx#_Toc272139016

     

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

     

    Hope that helps.

     

    Sincerely

    William Zhou CHN
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    • Marked as answer by Max Meng Friday, May 13, 2011 4:45 AM
    Tuesday, May 10, 2011 2:40 AM

All replies

  • Hi

     

    Thank you for using Microsoft Office for IT Professionals Forums.

     

    From your description, I understand that "This 64-bit product may not be installed with Microsoft Office Click-to-Run" Error message when you try to install a 64-bit version of Office 2010. If there is any misunderstanding, please feel free to let me know.

     

    To determine whether you have Microsoft Office Click-to-Run 2010 installed on your computer, click the File tab and then click Help. If you see a Click-to-Run Product Updates section, then Click-to-Run 2010 is installed on your computer.

     

    To uninstall Microsoft Office Click-to-Run 2010 from your computer, follow these steps:

    1. Click Start, and then click Control Panel.
    2. Click the Add or Remove Programs item or click the Programs and Features item.
    3. In the list of installed programs, click Microsoft Office Click-to-Run 2010 and then click Uninstall.
    4. Click Yes when you are prompted to remove all applications that were installed by Office Click-to-Run.

     

    More detailed information you can refer to this Knowledge Base link

    http://support.microsoft.com/kb/982258

     

    Or follow these article steps to uninstall Office Click-to-Run products:

    Update, repair, or uninstall Office Click-to-Run products

    http://office.microsoft.com/en-us/excel-help/update-repair-or-uninstall-office-click-to-run-products-HA010382089.aspx#_Toc272139016

     

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

     

    Hope that helps.

     

    Sincerely

    William Zhou CHN
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    • Marked as answer by Max Meng Friday, May 13, 2011 4:45 AM
    Tuesday, May 10, 2011 2:40 AM
  • I've removed this program as you instructed yet I still have Microsoft Office Click to Run Protected(Q drive)!I am not able to remove it despite having administrator rights.I tried to adjust the administrator properties but I am not been permitted to do this thus I can't install Office 2010????
    Saturday, August 20, 2011 1:14 PM
  • Hi there

    I wonder if you finally managed to uninstall MO Click-To-Run as it seem  I'm facing the same problem?

    Many thanks

    N

    Monday, February 20, 2012 4:32 PM
  • HI N P-T

    if you are still facing issue with the same i woud like you to follow another thread for your additional troubleshooting.

    http://social.technet.microsoft.com/Forums/en-US/officesetupdeploy/thread/8bed5493-d998-4708-859d-7be2c4b8b55b

    hope this helps.

    thanks

    Monday, February 20, 2012 4:51 PM
  • I am having the same problem. idk what to do.
    Friday, September 7, 2012 9:08 PM
  • I tried that but does not work from the control panel.
    Friday, September 7, 2012 9:09 PM
  • If Click-to-run is not installed, and only the label on the Q drive remains, you can remove the label easily enough. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\DriveIcons in the registry, where you will find a subkey named Q that has another subkey whose default value is Microsoft Office Click-to-Run (Protected). Delete the key named Q then reboot. On my machine Q was also listed in the Device Manager under Disk Drives and labled as Generic - SD/MMC USB Device (confirmed it was Q by checking Properties>Volumes tab>Populate), which I also uninstalled prior to reboot - the device will re-install after reboot without the click-to-run label.

    Dave

    • Proposed as answer by noahdfear Wednesday, November 28, 2012 4:29 AM
    Wednesday, November 28, 2012 4:28 AM
  • Here is the tool to remove the Click-2-Run App-V virtual drive, and also the tool to completely remove the Office installations from your computer without re-installing or restoring Windows to a previous date.

    These files are located on my SkyDrive account:
    http://sdrv.ms/11hV2PR

    This download is comprised of several tools to remove the latest versions of Microsoft Office and the App-V virtual drives.

    Run the offcln.exe tool to delete all traces of Office,
    then reboot,
    and run the CleanC2R.exe tool to delete the virtual drive Q and R from your system.
    A second reboot will be required.

    This package also includes the msizap.exe tool and the oclncore.opc resource files.


    IT Consultant for 27 years Currently work in the field 5 days out of 7, 12 hours a day minimum. I like my work. "Nothing in the world is more dangerous than sincere ignorance and conscientious stupidity." --Martin Luther King, Jr.

    • Proposed as answer by Tuhin Karmakar Saturday, December 8, 2012 4:24 PM
    Sunday, December 2, 2012 1:06 AM
  • thanks. above solution worked after trying to edit registry and removing from Programmes and features. Well done. thanks mate
    Tuesday, July 9, 2013 1:04 PM
  • Great ! As Matthys wrote, Well done !

    Samuel at Belle-Ile en Mer, France.

    Wednesday, October 2, 2013 5:28 PM
  • I know it's been afew years since this post but after searching many articles from microsoft and others I used your file and in less than half the time it's gone and all is running great.

    I used it on a win7 x64 and it worked great, so Thank you very much!

    Saturday, February 14, 2015 5:43 PM
  • Thank You, KieSeyHOW IT Consultant.

     This is the final resolution to the thread, and it works on the Windows 10 Home version as well, almost painless success!


    • Edited by LatoScura Wednesday, October 2, 2019 11:41 PM version identification
    Wednesday, October 2, 2019 11:38 PM