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Delegate page is not available. Cannot access Outlook folder. RRS feed

  • Question

  • User receives an error message "Delegate page is not available. Cannot access Outlook folder" when clicking on Delegate access under account settings in outlook 2016. It's a personal mailbox and the mailbox owner unable to delegate the access. Please someone help me to resolve the issue.

    Thursday, February 21, 2019 6:23 PM

All replies

  • Hi Reunjith D Sasi,

    According to my research, this error sometimes occurs due to Inbox rules. We can backup all your rules and then run /cleanrules command switch to starts Outlook and deletes all rules. Check if error can be reproduced.

    1. Go to File > Info > Manage Rules&Alerts.

    2. Click Options > Export Rules to backup your rules first.

    3. After exportation, exit Outlook.

    4. Press Win key + R to open the Run command.

    5. type “outlook /cleanrules” and then press Enter.

    Besides, in addition to Delegate Access, can you share folders with others?

    If error continues, please follow the steps in this official article to create a new profile.

    Any updates, please feel free to post back.

    Regards,

    Perry


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    • Proposed as answer by Perry-Pan Monday, February 25, 2019 1:30 AM
    Friday, February 22, 2019 2:03 AM
  • Hi Reunjith D Sasi,

    Can you open Delegate Access?

    If you have more questions about this issue, please feel free to post back.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Perry-Pan Thursday, February 28, 2019 6:17 AM
    • Unproposed as answer by Perry-Pan Thursday, February 28, 2019 6:17 AM
    Tuesday, February 26, 2019 7:51 AM