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Cannot delete mobile device after remote wipe RRS feed

  • Question

  • I am performing a pilot project of EAS on Exchange 2010 SP1 including iPhone 4, iPads and WM 6.5.

    I successfully performed a test of the remote wipe feature on a test iPhone 4 device through ECP.

    Now the device cannot be deleted, with error: the ActiveSyncDevice <GUID> cannot be found. Error ID: Ex0FBD0C

    This error is produced when both the original user of the device or an Exchange administrator tries to delete it.

    I want to be able to continue to use this test device with EAS, but it continues to get wiped on re-sync because it has not been properly deleted.

    Suggestions are most appreciated, thanks!

     

    Wednesday, October 27, 2010 7:41 PM

Answers

  • Please use MFCMAPI to delete "ExchangeSyncData" entries manually on the problematic mailbox:

    1.      Change problematic user’s outlook from cache mode to online mode

    2.      Launch MFCMAPI

    3.      “Session” menu->choose “Logon and Display Store Table”->choose problematic user’s mail profile in jumped window (don’t need to choose if there’s only one profile on client)

    4.      Double-click “Mailbox - User Name” in the top-pane

    5.      In the next window->Expand Root Container-> Expand ExchangeSyncData container

    6.      Locate the stale device ID entry, right-click on it and choose “Delete Folder”


    James Luo
    TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
    If you have any feedback on our support, please contact tngfb@microsoft.com
    • Proposed as answer by Alan.Gim Saturday, November 13, 2010 1:22 AM
    • Marked as answer by Alan.Gim Monday, November 15, 2010 1:43 AM
    Friday, November 12, 2010 2:17 AM

All replies

  • Please try to use the suggestions in this thread to troubleshoot the issue


    James Luo
    TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
    If you have any feedback on our support, please contact tngfb@microsoft.com
    • Proposed as answer by Alan.Gim Monday, November 1, 2010 2:43 AM
    Thursday, October 28, 2010 4:51 AM
  • Any update on this case? Has the issue been solved?
    James Luo
    TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
    If you have any feedback on our support, please contact tngfb@microsoft.com
    Thursday, November 4, 2010 2:01 AM
  • James,

     

    The issue remains.

    The user is not a member of protected groups.

    I have not expanded the scope to other users/devices for fear of ruining further test devices without a valid action plan to resolve the issue.

    Using the Allow non-provisionable device policy setting did not resolve the issue.

    Remote Connectivity Analyzer did not identify any issues.

    Moving the mailbox to a new db and back again did not resolve the issue.

    Device appears in ECP and EMC, but not EMS.

    Cannot delete the device through either ECP or EMC.

    There are three CAS behind a hw load balancer.

    Device cannot connect successfully to another mailbox in the same forest, but can connect to a different Exchange infrastructure (i.e. different company).

    Any ideas appreciated, thanks! 

    Thursday, November 4, 2010 5:58 PM
  • Please use MFCMAPI to delete "ExchangeSyncData" entries manually on the problematic mailbox:

    1.      Change problematic user’s outlook from cache mode to online mode

    2.      Launch MFCMAPI

    3.      “Session” menu->choose “Logon and Display Store Table”->choose problematic user’s mail profile in jumped window (don’t need to choose if there’s only one profile on client)

    4.      Double-click “Mailbox - User Name” in the top-pane

    5.      In the next window->Expand Root Container-> Expand ExchangeSyncData container

    6.      Locate the stale device ID entry, right-click on it and choose “Delete Folder”


    James Luo
    TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
    If you have any feedback on our support, please contact tngfb@microsoft.com
    • Proposed as answer by Alan.Gim Saturday, November 13, 2010 1:22 AM
    • Marked as answer by Alan.Gim Monday, November 15, 2010 1:43 AM
    Friday, November 12, 2010 2:17 AM