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MS Print to PDF not working RRS feed

  • Question

  • Hallo

    on my old Win10 32-bit system, no problem use the MS "Print to PDF".
    Now, a new PC, with Win10 64-bit , Ver 1709, build 16299.309, running since 5 days ( March 23, 2018).
    I can use NOTEPAD to Print to PDF.

    But I can not use MS-Office 2010 (32-bit) or OpenOffice (32-bit) with MS Print to PDF.
    MS-Office does not show anything, so file is stored.
    OpenOffice: a box pops up showing processing page 1,2,3, but then : no PDF-file is saved.

    I did already deactivate in "Turn Windows Features on/off" the Print to PDF, rebooted and then reinstalled it.
    same problem.
    when going to Settings / Devices (BlueTooth, printer, ..)/ Printers & Scanners, it is listing "Microsoft Print to PDF".

    I click on it, then the button "Manage"", then "print a test page", it opens "Save print Output as", I keep it in "This PC"/ Documents, enter a name, then SAVE: no Test Page is saved.

    Any help and suggestion is appriciated.

    Thank youi


    Tuesday, March 27, 2018 11:39 AM

All replies

  • Hello,

    Try setting Print to PDF as default printer for a while, see if that helps.

    Also run Printer troubleshooter from Control Panel > Troubleshooting > View all. Let us know if this helps.

    Regards.

    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Tuesday, March 27, 2018 2:38 PM
  • I tested with OpenOffice 4.1.3 on Windows 10 x64 16299.309.
    At least a document with one page is correctly printed to pdf with the "Microsoft Print to PDF".
    And the test page is printed, too.

    make sure the output file name does not contain Comma: I can reproduce that then an empty file is generated.


    • Edited by EckiS Tuesday, March 27, 2018 2:53 PM
    Tuesday, March 27, 2018 2:51 PM
  • Hallo

    Defining the MS Print to PDF as Default:Printer: no change: no PDF output created.

    Control-Panel / Troubleshooting / View All / Printer:
     it is listing my physical printer (HP Photosmart 5520), but not the MS Print to PDF and the MS XPS Document writer., and it did not fix it

    And talking about XPS : also the XPS files are not created from MS-office or Open-Office, but from NOTEPAD.

    Any other suggestion ?

    Thank you

    Tuesday, March 27, 2018 3:14 PM
  • so you can print to pdf from notepad, but you can not print the test page from the printer settings?
    That is indeed strange.

    3rd party Antivirus?
    Tuesday, March 27, 2018 3:35 PM
  • no 3rd party-virus scanner, just the MS Defender.
    Tuesday, March 27, 2018 4:43 PM
  • can you test the classic "Control Panel" - "Devices and Printers" to print the test page.
    The dialogs look different to the new "Settings" app you used.

    Tuesday, March 27, 2018 4:55 PM
  • Hi,

    I tried it via the Control Panel: 
    - Propertis of the MS Print to PDF / Print test page.

    It prompts to enter the name of the test-Page, then the error message:
          Test page failed to print. Would you like
          to view the print troubleshooter for
          assistenace ?

         The paramater is incorrect

    no further explanation on which parameter, and the troubleshooter does not fix it,
    it does not allow to select the MS Print to PDF.

    Wednesday, March 28, 2018 6:36 AM