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Azure Backup Integration Problems

    Question

  • I am using Windows Server 2012 R2 Essentials and trying to get the new Azure Backup integration working.  The server has all of the updates installed as of 11 June 18.  I have setup an Azure trial subscription and can reach the Azure portal.  Using the portal I have created a KeyVault and a BackupVault.  When I try to register my server in the Azure Backup window on the server dashboard, the following happens:

    • I enter my email address associated with my Azure account.
    • I enter my password for that account.
    • Both succeed.
    • Configure your backup vault window comes up.
    • It shows "Trial Subscription"
    • I enter the name of the backup vault I have already created using the Azure portal.
    • I select East US for the cloud.
    • Then I select Next.
    • This error is returned: "Vault creation is failed..."

    I have turned off the Windows Firewall, but the same thing happens.  I have reviewed numerous web articles on setting up Azure, but nothing seems to solve this problem.

    My suspicion is that it is a certificate problem, but I don't see a way of creating the certificate.  Or the Azure integration for Essentials is still buggy.  I've checked the TechNet blog on Windows Server Essentials and do not find any report on this problem.

    Monday, June 11, 2018 8:14 PM

Answers

  • Roberto Torres of Microsoft Support solved the problem.  It was a credential problem.  The wizard in Essential Dashboard for Azure Backup does not automatically handle the necessary credentials.  He is checking with Azure developers on this.  If you have similar problems suggest you subscribe to Microsoft Support for Azure -- $29/month.  It is well worth it.  We had a remote session and the problem was fixed in less than 30 minutes.
    • Marked as answer by SeaDogC60 Tuesday, July 10, 2018 9:31 PM
    Tuesday, July 10, 2018 9:31 PM

All replies

  • Hi,

    Based on your description, my understanding is that it failed to integrate Azure backup on Windows Server Essentials 2012 R2.

    Please make sure that you had obtained the Azure trial account from Create your Azure free account today:
    https://azure.microsoft.com/en-us/free/

    Besides, please try to manually add https://activedirectory.windowsazure.com/ and http://download.microsoft.com/ to the Trusted sites of Internet Explorer. 

    Then, try Azure integration again to check the result - Configuring Microsoft Azure Online Backup on Windows Server 2012 R2 Essentials:
    https://blogs.technet.microsoft.com/sbs/2015/07/09/configuring-microsoft-azure-online-backup-on-windows-server-2012-r2-essentials/

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, June 12, 2018 9:00 AM
    Moderator
  • Eve,

    Thanks for your reply, but I am still having problems.

    I already had a trial subscription to Azure and can reach the portal page.  I added https://activedirectory.windowsazure.com/ and http://download.microsoft.com/ to my Trusted sites in IE 11.  It required me to change http to https for the second one.

    I tried again following all of the directions in Configuring Microsoft Azure Online Backup on Windows Server 2012 R2 Essentials.  When I try to register the server by using the "Register Server for backup" task on the Azure Backup tab on the server Dashboard, I get this screen:

    I had already created the BackUpVault using the Azure portal.  When I click Next, I get an error which says "Azure backup configuration did not succeed. Vault creation failed.  Earlier in my attempts I had tried this before I setup the BackUpVault using Azure portal directly.

    The blog reference says:

    "There are two ways in which we can configure a Windows Server Essentials to backup data on Azure:

    1. Create a backup vault under “Recovery Service” and register the server using Windows Server Essentials Dashboard -- most recent attempt

    2. Directly run the “Register the server backup” wizard" -- had tried this earlier

    I have tried both methods and I still can't get the server registered.  Most recently I used method 1.

    My suspicion is that it may be a certificate problem.  Is the register wizard supposed to take care of that? It would be helpful if the wizard listed the steps it is about to perform and checked them off as it proceeded.

    There may be a bug in the wizard.

    John

    Tuesday, June 12, 2018 6:13 PM
  • Eve,

    Since I have not been able to solve this problem, what would be your advice for uninstalling the following:

    and then re-installing.  These were installed during a regular monthly update and I didn't do anything to get them installed.

    John

    Saturday, June 16, 2018 6:49 PM
  • Hi,

    The application you had mentioned is installed automatically when you enable Azure backup via Dashboard, you can manually un-install them via Control Panel – Programs and features – select the application and click Uninstall/Change.

    In order to find more detail information about failure Azure backup integration, log file analyzing is necessary. On WSE, open Run, type below location and end with enter to find relate log file:
    %programdata%\Microsoft\Windows Server\Logs\

    Windows Server Essentials 2012/2012 R2 Log Files:
    https://blogs.technet.microsoft.com/sbs/2014/09/30/windows-server-essentials-20122012-r2-log-files/

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, June 19, 2018 7:14 AM
    Moderator
  • Eve,

    Thanks for your reply.  I have been away for few days.  I'm attaching the relevant log file for one attempt of registering the server.  I don't know enough about the details to make sense of it.

    John

    Tuesday, June 26, 2018 8:36 PM
  • The image is too small to read.  Try this.

    ---------------------------------------------------------
    [2660] 150829.154535.9075: General: Initializing...C:\Windows\System32\Essentials\OIMGettingStartedWizard.exe
    [4288] 150829.154536.9353: PfBinding: Information: [0] : Adding service dns identity [JMPSERVER] in proxy endpoint.
    [1096] 150829.154537.8822: PfBinding: Information: [0] : Adding service dns identity [JMPSERVER] in proxy endpoint.
    [1096] 150829.154538.0303: PfBinding: Information: [0] : Adding service dns identity [JMPSERVER] in proxy endpoint.
    [2660] 150829.164737.3751: GettingStartedWizard: RebootOrRestartDashboardIfNecessary with restart flag is False
    ---------------------------------------------------------
    [67176] 180609.142500.7200: General: Initializing...C:\Windows\System32\Essentials\OIMGettingStartedWizard.exe
    [67060] 180609.142501.2825: PfBinding: Information: [0] : Adding service dns identity [JMPSERVER] in proxy endpoint.
    [63872] 180609.142502.2200: PfBinding: Information: [0] : Adding service dns identity [JMPSERVER] in proxy endpoint.
    [63872] 180609.142502.3607: PfBinding: Information: [0] : Adding service dns identity [JMPSERVER] in proxy endpoint.
    [67068] 180609.142541.1285: GettingStartedWizard: Start O365 service
    [48416] 180609.142545.8476: O365Manager: TResult : Boolean, args : Microsoft.WindowsServerSolutions.Common.ProviderFramework.OperationInvokeEventArgs`1[System.Boolean]
    [48416] 180609.142545.8476: O365Manager: actualArgs : Microsoft.WindowsServerSolutions.Common.ProviderFramework.OperationInvokeEventArgs`1[System.Boolean]
    [67068] 180609.142545.8476: GettingStartedWizard: Activate O365 with Error Communication returned.
    [67068] 180609.142545.8476: GettingStartedWizard: Activate O365 with Error Communication returned.
    [67068] 180609.142545.8476: GettingStartedWizard: error page exception : O365ConfigurationFault = Communication
    Microsoft.WindowsServerSolutions.O365Integration.O365ConfigureException: Connect to BECWS failed.
       at Microsoft.WindowsServerSolutions.O365Integration.BecWebServiceAdapter.Connect()
       at Microsoft.WindowsServerSolutions.O365Integration.BecWebServiceAdapter.get_Client()
       at Microsoft.WindowsServerSolutions.O365Integration.BecWebServiceAdapter.<ListUsers>b__18(ListUsersRequest r)
       at Microsoft.WindowsServerSolutions.O365Integration.BecWebServiceAdapter.InvokeWebServiceWithRetry[TRequest,TResponse](Func`2 func, TRequest request)
       at Microsoft.WindowsServerSolutions.O365Integration.BecWebServiceAdapter.InvokeWebService[TRequest,TResponse](Func`2 func, TRequest request)
       at Microsoft.WindowsServerSolutions.O365Integration.BecWebServiceAdapter.ListUsers()
       at Microsoft.WindowsServerSolutions.O365Integration.O365ManagementCore.verifyAdminAccount(IO365ServiceAdapter adapter, String adminUserName, SecureString adminPassword)
       at Microsoft.WindowsServerSolutions.O365Integration.O365ManagementCore.ActivateAAD(String adminUserName, String adminPassword)
       at Microsoft.WindowsServerSolutions.O365Integration.O365ManagementProvider.<>c__DisplayClassd9.<InvokeOperationWrapperAsync>b__d8()
       at Microsoft.WindowsServerSolutions.Common.ProviderFramework.ProviderBase`1.InvokeOperation[TResult](String operationName, Func`1 func)
    [67176] 180609.142545.8632: OIMUtils: GetO365ConfigurationErrorMessage for Communication
    [67176] 180609.142554.0199: GettingStartedWizard: RebootOrRestartDashboardIfNecessary with restart flag is False
    ---------------------------------------------------------

    Tuesday, June 26, 2018 8:39 PM
  • Roberto Torres of Microsoft Support solved the problem.  It was a credential problem.  The wizard in Essential Dashboard for Azure Backup does not automatically handle the necessary credentials.  He is checking with Azure developers on this.  If you have similar problems suggest you subscribe to Microsoft Support for Azure -- $29/month.  It is well worth it.  We had a remote session and the problem was fixed in less than 30 minutes.
    • Marked as answer by SeaDogC60 Tuesday, July 10, 2018 9:31 PM
    Tuesday, July 10, 2018 9:31 PM