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Standard folder mails(from sent,draft,trash) are not displaying from IMAP RRS feed

  • Question

  • We are trying to read inbox mails for outlook account using IMAP, Inbox mails displaying properly but sent, draft,trash mails are not displaying from imap
    Friday, June 26, 2020 6:14 AM

All replies

  • Hi ,

    Is this a problem that has only recently occurred? If so, what specific operations did you do before this problem occurred?

    In order to conduct further researches on your issue, please try the following suggestions:

    1. I noticed that the folders you mentioned are all IMAP folders. As I know, subscribe issues may cause problems like this. Please make sure you have subscribed all the IMAP folders and tick the box "When displaying hierarchy in Outlook, show only subscribed folders".(Right click on Sent folders > IMAP folders > Query for folders containing "All" > subscribe all the folders )
    2. There may be problems with your mailbox synchronization. Please delete the .srs file of your email account and restart your outlook client to test.  
      Location of the .srs file:  C:\Documents and Settings\username\Application Data\Microsoft\Outlook.
    3. A corrupted profile can lead issues like this, so please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.

    Hope this can be helpful.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, June 26, 2020 8:30 AM
  • Hi ,

    Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Saturday, July 4, 2020 5:58 AM