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IE10 installed but not there!? RRS feed

  • Question

  • I have W7 and all the necessary updates and everytime I install IE10 IE is no longer visible in any app list or start menu? If I type iexplore at run window on the start menu it states something along the lines of "tried to run application at incorrect memory address"

    Basically IE 10 is not there. It's like it just got rid of IE 9 but left it on disk. When I search for IE I find what looks like the old code in the usual C:\programs\internet explorer folder (nothing looks new). I windows features and it states IE10 is installed and the installation didn't throw up any errors.

    I'd love to use IE10 but just can't. I live in Australia and notice when I go to windows.com it takes me to the US site to install (just mentioning this in case it is relevant).

    A few extra pieces of information for you. When I first tried to install IE10 it stated "a newer version of IE is already installed". This is probably when I had the same problem installing the pre-release version even though I uninstalled it last time and was happily running IE9!? So I turned it off in windows features and started a new install yesterday. Please find below the errors in ie10_main.log.

    Thanks for any help in advance.

    00:00.016: Started: 2013/02/27 (Y/M/D) 23:43:06.158 (local)
    00:00.016: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.016: Command line: "C:\Users\aspyrou\Downloads\IE10-Windows6.1-en-us.exe"
    00:00.016: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
    00:00.032: INFO:    Previous version of Internet Explorer: 9.0.8112.16464
    00:00.032: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
    00:00.032: INFO:    ...and 10.1.0.0...
    00:00.032: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
    00:00.032: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.032: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.047: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.047: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.063: INFO:    Trying to extract ID: 6006 (0) as "IE10-neutral.Extracted.cab"
    00:00.078: ERROR:   === FindResource (6006,"IE10-neutral.Extracted.cab") failed with 0x716

    00:00.078: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.078: ERROR:   === FindResource (5501,"Spelling_en.msu") failed with 0x716

    00:00.078: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.078: ERROR:   === FindResource (5502,"Hyphenation_en.msu") failed with 0x716

    00:00.078: INFO:    Trying to extract ID: 6128 (1033) as "IE10-support.cab"
    00:04.649: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:04.727: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE16CC6.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE16CC6.tmp\IE10-support\HardwareBlockingList.xml"
    00:04.946: INFO:    Graphics Device Information: ATI Radeon HD 5400 Series
    00:04.946: INFO:    Hardware support check succeeded. Installation will continue.
    00:04.946: INFO:    Windows 7 operating system detected.
    00:04.946: INFO:    Service pack major: 1
    00:04.946: INFO:    Service pack minor: 0
    00:04.946: INFO:    Service pack name:  Service Pack 1
    00:04.961: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
    00:04.961: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18044 >= 6.1.7601.17727 (True)
    00:05.008: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18015 >= 6.1.7601.17617 (True)
    00:05.086: INFO:    Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18015 >= 6.1.7601.17932 (True)
    00:05.086: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:05.086: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:31.060: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:35.459: INFO:    Download for en Spelling pack initiated. Downloading http://download.microsoft.com/download/4/8/C/48CA86E9-96CB-4F7F-BBAA-82ACE5060F50/IE-Spelling-en.msu -> C:\Windows\TEMP\IE16CC6.tmp\Spelling_en.msu.
    00:35.491: INFO:    Download for en Hyphenation pack initiated. Downloading http://download.microsoft.com/download/B/3/9/B39C9E62-5C64-4D7B-AFB3-D01EDD23BB98/IE-Hyphenation-en.msu -> C:\Windows\TEMP\IE16CC6.tmp\Hyphenation_en.msu.
    00:35.506: INFO:    Waiting for 0 prerequisite downloads.
    00:37.175: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    00:37.253: INFO:    No reboot logic message NrApiStart(0), lParam=0x003027a0 returned 0x00000000.
    00:38.065: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:38.158: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:38.174: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE16CC6.tmp\IE10-neutral.Downloaded.cab
    00:38.283: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE16CC6.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
    01:37.283: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    01:37.283: INFO:    Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
    01:37.283: INFO:    Download for Spelling_en.msu Language Pack succeeded. Filename: C:\Windows\TEMP\IE16CC6.tmp\Spelling_en.msu
    01:37.283: INFO:    Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE16CC6.tmp\Spelling_en.msu
    01:37.329: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE16CC6.tmp\Spelling_en\Windows6.2-KB2764916-x86.cab /quiet /norestart
    01:55.207: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    01:55.207: INFO:    Download for Hyphenation_en.msu Language Pack succeeded. Filename: C:\Windows\TEMP\IE16CC6.tmp\Hyphenation_en.msu
    01:55.207: INFO:    Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE16CC6.tmp\Hyphenation_en.msu
    01:55.238: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE16CC6.tmp\Hyphenation_en\Windows6.2-KB2764913-x86.cab /quiet /norestart
    02:12.196: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    02:12.196: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
    02:12.196: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    02:12.242: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    02:12.242: INFO:    Verifying that the Internet Explorer Optional Component is enabled.
    02:49.573: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    02:49.573: INFO:    Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
    02:49.698: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    02:49.745: INFO:    SQM Upload returned 403
    02:53.988: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE16CC6.tmp
    02:54.706: INFO:    Unable to remove directory C:\Windows\TEMP\IE16CC6.tmp, marking for deletion on reboot.
    02:54.737: INFO:    Rebooting computer...
    02:55.002: INFO:    Released Internet Explorer Installer Mutex

    Friday, March 1, 2013 3:56 PM

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