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Assigning Assigned User from {logged in user] token RRS feed

  • Question

  • Hi All

    Is there a way to use the [logged in user] token as the Assigned User when designing a Request Offering in the portal?  When mapping user responses to SR fields, Assigned To user doesn't appear in the list of options to map to the work item.

    Seems to be a limited number of uses of this token - even including the AD > User query list there appears to be no way out of the box to map the results to this field.

    This is to make logging and assigning to themselves as quick as possible (at point of gathering info from customer) without a second visit to the work item to assign it to themselves once it's been saved.

    Friday, September 30, 2016 10:36 AM

Answers

  • Hi,

    I hope I got the requirements right....

    When you configure the Request Offering you have to select combination classes and then chose the Service Request (advanced) in order to traverse the values over this relationship (AssignedToUser). 

    Here a similar example, but for another class:

    Displaying a User’s Computers in a Request Offering

    Hope this helps.

    Regards,


    Stoyan (Please take a moment to "Vote as Helpful" and/or "Mark as Answer" where applicable. This helps the community, keeps the forums tidy, and recognizes useful contributions. Thanks!)


    Friday, September 30, 2016 11:58 AM