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Exchange Activesync - new mail not being pushed to iPhone or iPad .... RRS feed

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    Hello,

    We have users with Windows Mobile 6.5 PDAs and, more recently, Apple iPhone and iPad devices running the latest iOS 4.3. Both have 3G connectivity and both are configured to use Exchange Activesync.

    The problem is that the push e-mail is only working on the Windows Mobile devices - new mail (or calendar appts) only arrive on the Apple devices if the user initiates some activity on the device. Apart from that, everything else works, sending/receiving mail, consulting the GAL, etc.

    We have E2K3 and the PDAs connect to dedicated front-end servers. The IIS logs don't show anything obvious. Can anyone please suggest what to check please or if there are any tools to diagnose push e-mail?

    Thanks,

    - Alan.

     

    Saturday, April 9, 2011 11:42 PM

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    So, the direct push is working for windows mobile device, right? I think ActiveSync is functioning normally on the exchange server, otherwise, the issue should happen to all mobile device

    Please check the configuration on the iPhone

    iPhone OS Enterprise Deployment Guide

    Please make sure that the values of background scanning and proactive scanning have been set to 1 (KB 827615)

    Resources:

    Direct Push is just a heartbeat away

    "Issues Related to Direct Push Technology” section in Troubleshooting a Mobile Messaging Solution

    James Luo

    TechNet Subscriber Support in forum

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    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Alan.Gim Monday, April 18, 2011 1:15 AM
    Monday, April 11, 2011 6:27 AM