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Unable to take backup of cluster node

    Question

  • >> We have a cluster name ABC

    >> There are 2 nodes A and B

    > > We are taking backup of node B and it's giving the below error

    "A volume shadow copy service operation failed. Detailed error : The volume shadow copy operation failed with error 0x800423F0. View the events for more information."

    >> At TSM level we are getting the below error

    "04/29/2018 19:02:21     ANE4023E (Session: 131811, Node: ABC)  Error processing '\\ABC\q$\Cluster\0.hive.2.container': file input/output error (SESSION: 131811)"


    >> Took RDP with cluster name ABC and still same issue.

    >> Our backup team has already plan to update TSM from 6 to 7.1.8.

    Any suggestions on how to capture backup of cluster node , any configuration changes that needs to be made at TSM level ?


    Monday, April 30, 2018 2:58 PM

All replies

  • >> We have a cluster name ABC

    >> There are 2 nodes A and B

    > > We are taking backup of node B and it's giving the below error

    "A volume shadow copy service operation failed. Detailed error : The volume shadow copy operation failed with error 0x800423F0. View the events for more information."

    >> At TSM level we are getting the below error

    "04/29/2018 19:02:21     ANE4023E (Session: 131811, Node: ABC)  Error processing '\\ABC\q$\Cluster\0.hive.2.container': file input/output error (SESSION: 131811)"

    >> Took RDP with cluster name ABC and still same issue.

    >> Our backup team has already plan to update TSM from 6 to 7.1.8.

    Any suggestions on how to capture backup of cluster node , any configuration changes that needs to be made at TSM level ?

    Monday, April 30, 2018 2:59 PM
  • Hi Parshant Mahajan,

    Since is windows server backup forum, we mainly focus on the problem about build-in backup feature Windows Server Backup (WSB). If you are using 3rd party backup feature, please contact the related vendor.

    For build-in feature, Failover clustering uses the Volume Shadow Copy Service (VSS) for backing up and restoring the     failover cluster configuration

    You could follow the guide to about Backing Up and Restoring the Failover Cluster Configuration Using VSS

    https://msdn.microsoft.com/en-us/library/dd264602(v=vs.85).aspx

    For vss error code, based on the research,  many cases with 0x800423f0 error are caused by third party writers or writers of additional software such as SQL or SharePoint. You could check the result of your current VSSADMIN list writers.

    Best Regards,

    Mary


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    Tuesday, May 01, 2018 2:10 AM
    Moderator
  • Hi Mary,

    If i exclude the TSM backup and talk about system state backup , even it doesn't work.

    vsadmin list writers are all stable and to be on the safer side i have restarted cryptographic service and vss as well. Still there is no luck .

    Regards

    Parshant 

    Tuesday, May 01, 2018 12:42 PM
  • Hi,

    > If i exclude the TSM backup and talk about system state backup , even it doesn't work.

    Do you use windows server backup (WSB)feature to do the system state backup ?

    If possible, could you please disable 3rd party backup software temporarily. Install windows server backup feature. Then backup again. If it still doesn't work. Please also collect the event information in event viewer about Windows Server Backup.

    Best Regards,

    Mary


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, May 02, 2018 4:35 AM
    Moderator
  • Hi,

    Just checking in to see if the information provided was helpful. Please let us know if you would like further assistance.

    Best Regards,

    Mary


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, May 04, 2018 7:06 AM
    Moderator