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EMET 5.1 crashes Outlook.exe, Photoshop.exe and Communicator.exe. Please explain why it would do that? RRS feed

  • Question

  • Hi,

    EMET 5.1 is crashing/not opening these applications on two of our staff workstations (Both are Windows 7 x86):  Outlook.exe, Photoshop.exe and Communicator.exe.

    One computer, EMET crashes Communicator and Outlook.  The other Computer, the EMET crashes Photoshop only.

    Obviously, it works for everybody else.  Can someone please explain to me why would EMET crash these apps if it works for the rest?  Could it be that it found a possible threat/exploit to the machine? 

    How do I mitigate this problem?

    Please advise.  Below is a sample of the error.

    *******

    Fault bucket 1031393421, type 17
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: communicator.exe
    P2: 4.0.7577.4103
    P3: 4fd6bebb
    P4: EMET.DLL
    P5: 5.0.0.0
    P6: 545ffd74
    P7: c0000005
    P8: 00060310
    P9: 
    P10: 

    Attached files:
    C:\Users\xx\AppData\Local\Temp\WERD21D.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\Users\xx\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_communicator.exe_7fba75e97ffde076db3fe52dd74029de19dc38_15d4e56e

    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 97ed67e2-de0a-11e4-822e-00125a5e8f35
    Report Status: 0

    ***********

    Faulting application name: Photoshop.exe, version: 15.2.2.310, time stamp: 0x5480306d
    Faulting module name: EMET.DLL, version: 5.0.0.0, time stamp: 0x545ffd74
    Exception code: 0xc0000005
    Fault offset: 0x0006714e
    Faulting process id: 0x15c4
    Faulting application start time: 0x01d0721e6fc383e7
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014 (32 Bit)\Photoshop.exe
    Faulting module path: C:\WINDOWS\AppPatch\EMET.DLL
    Report Id: b159a74a-de11-11e4-86b9-1cc1de578f37


    • Edited by DoBongSoon Wednesday, April 8, 2015 5:11 PM
    Wednesday, April 8, 2015 5:10 PM

Answers

  • Thank you.  For Photoshop, this what fixed it for us:

    PHOTOSHOP.EXE -SEHOP

    As for Outlook and Chrome, we couldn't even open it.  It would appear like it's going to open then it would crash.  We are just re-imaging this machine since the rest of the computers are working.

    Thanks for your reply!

    • Marked as answer by DoBongSoon Thursday, April 9, 2015 8:30 PM
    Thursday, April 9, 2015 8:30 PM

All replies

  • One guess is that old Outlook plugins can sometimes cause issues with EMET.  Try starting Outlook in safe mode, by holding down the CTRL key when starting Outlook to see if that helps, and look in Outlook in File / Options / Add-Ins menu item to see the add-ons that are installed.  Verify that the OS and apps have all the latest patches if you haven't, though you have probably already done that.  If those don't work you could try unchecking the EMET application protection boxes for the application that isn't working, one by one.  Note that EMET 5.2 is out now so that might be something to try too. 

    Thursday, April 9, 2015 8:20 PM
  • Thank you.  For Photoshop, this what fixed it for us:

    PHOTOSHOP.EXE -SEHOP

    As for Outlook and Chrome, we couldn't even open it.  It would appear like it's going to open then it would crash.  We are just re-imaging this machine since the rest of the computers are working.

    Thanks for your reply!

    • Marked as answer by DoBongSoon Thursday, April 9, 2015 8:30 PM
    Thursday, April 9, 2015 8:30 PM