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Changing the username on your Microsoft account RRS feed

  • Question

  • I mihlali maqoga had a Microsoft account and i forgot the password so I started a new one but the problem is, I want to update my whatsapp and my store has the previous accounts username and it requires the password which I don't know. How do I change the username to the one I know the password of?
    Wednesday, September 21, 2016 11:17 PM

All replies

  • Hi Mihlali,

    Welcome to TechNet forum.

    >>I want to update my whatsapp and my store has the previous accounts username and it requires the password which I don't know.

    So you are trying to update WhatsApp, but in the store (Microsoft Store?), the old account is still logged in?

    If this is the case, all you need to do is to sign out the existing account, then log in with your new Microsoft account.

    If there is any misunderstanding here, feel free to post back, we'll then take a further look.

    Regards,

    Ethan Hua


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    Thursday, September 22, 2016 11:54 AM