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event 41 kernel-power shutting down win 7x64 machine RRS feed

  • Question

  • i have a nvdia GTX-465 with the latest drivers, when i play a video game or try a burn in on video card, machine reboots.

    had a brief period this week when i was able to successfully burn in video card to 96 degrees Celsius for over 5 mins or so before i shut it down manually.

    any thoughts?

    brand new hard drive, brand new copy of win 7 installed 

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          7/30/2013 11:51:05 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      johnnyolsen-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2013-07-31T06:51:05.284413600Z" />
        <EventRecordID>21101335</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>johnnyolsen-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">0</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>

    Wednesday, July 31, 2013 7:04 AM

Answers

  • HI Johnny problem in Graphic card only open the CPU cabinet check the graphic card fan running or not if fan is not running the graphic temperature will high & its graphic card automatically off.

    (or)

    Apply heat sink paste in processor 

    Thanks & Regards

    Nagapushanam Patnaik. V 

     
    • Proposed as answer by tracycai Thursday, August 1, 2013 2:13 AM
    • Marked as answer by tracycai Monday, August 5, 2013 2:06 AM
    Wednesday, July 31, 2013 8:04 AM
  • Hi,

    Also, refer to this KB article:

    Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    http://support.microsoft.com/kb/2028504


    Tracy Cai
    TechNet Community Support

    • Marked as answer by tracycai Monday, August 5, 2013 2:06 AM
    Thursday, August 1, 2013 2:14 AM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here



    Wanikiya & Dyami--Team Zigzag

    Wednesday, July 31, 2013 7:53 AM
  • HI Johnny problem in Graphic card only open the CPU cabinet check the graphic card fan running or not if fan is not running the graphic temperature will high & its graphic card automatically off.

    (or)

    Apply heat sink paste in processor 

    Thanks & Regards

    Nagapushanam Patnaik. V 

     
    • Proposed as answer by tracycai Thursday, August 1, 2013 2:13 AM
    • Marked as answer by tracycai Monday, August 5, 2013 2:06 AM
    Wednesday, July 31, 2013 8:04 AM
  • Hi,

    Also, refer to this KB article:

    Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    http://support.microsoft.com/kb/2028504


    Tracy Cai
    TechNet Community Support

    • Marked as answer by tracycai Monday, August 5, 2013 2:06 AM
    Thursday, August 1, 2013 2:14 AM