Cannot synchronize user passwords in Windows Server 2012 R2 Essentials with Office 365 accounts purchased through Go Daddy RRS feed

  • Question

  • Our company has an Office 365 Business Premium subscription (25 users) which we purchased through Go Daddy.  We have a Windows 2012 R2 Essentials server and I have imported the user accounts from Office 365.  If I change a user password on the server it will not sync the password with Office 365.  I get the following message:

    The Windows Server Essentials Service cannot synchronize the user password to the online identity repository.


    The Windows Server Essentials Service cannot reset the password for the account <some user>@<my domain>.com


    Make sure the server is connected to the Internet.

    The server is definitely connected to the internet, so that is not the issue.  The issue seems to be the fact that Go Daddy, who is an authorized Office 365 vendor, is somehow not configured to allow the automatic synchronization of passwords. 

    I know the synchronization feature works on my server because, as a test, I 1) created a trial Business Premium account with Microsoft, 2) created a few users, 3) imported the users to my server, 4) changed the password for one user account, then 5) logged into the Office 365 portal with the new password.

    Has anyone else run into this issue with Go Daddy or another vendor?  Is there any workaround or fix? 

    If not, I'm afraid I'm going to have to cancel my Go Daddy subscription, purchase a new subscription through Microsoft and then migrate all the email for 25 users.  Ugh!!

    Tuesday, January 20, 2015 6:43 PM

All replies

  • Hi Michael,

    Would you please let me know whether all user accounts encounter this issue? Or just some specific users encounter? Just a confirmation, thanks for your understanding.

    Did you un-assign office 365 account from their accounts, and then assign them again? Any difference? Please also refer to following thread and check if can help you.

    Windows Server Essentials Service Cannot Reset the password for the following accounts

    In addition, please follow the path: %programdata%\Microsoft\Windows Server\Logs and check relevant log files if find more clues.

    Windows Server Essentials 2012/2012 R2 Log Files

    If any update, please feel free to let me know.

    Hope this helps.

    Best regards,

    Justin Gu

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    Thursday, January 22, 2015 7:40 AM
  • All user accounts encounter this issue.

    I've looked at that thread that you included in your reply and those instructions do not fix my issue.  I looked at the log files but as there are so many, I'm not sure where I should focus my attention.


    Monday, February 2, 2015 7:47 PM