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Outllook clients sending partial messages, truncated text body RRS feed

  • Question

  • I am stumped on this one and could use a little help.
    Several clients are experiencing partially truncated emails both sent and received.
    It is happening on Outlook 2003 and 2010.
    The Sent Items folder also shows the truncated email.

    For instance, lets say I, Mike, type out a 1000 word email to my friend Jane.  Jane receives an email that might only have a few sentences and it might cut off right in the middle of a sentence.  I check my Sent Items and it only shows exactly what Jane received which is much less than I typed.  Most of my text has simply disappeared.

    I see others with similar issues but it is usually the entire message body that is missing, not partial text missing.
    I have opened the sent item using the web interface and it is the same problem.

    The Exchange server is 2010 Standard Edition running on Windows Server 2008 R2 and I recently updated all OS patches, Exchange SP3 and Update Rollup 4 for SP3 and my issue remains.

    Also, I have documented at least 1 case where the sender and receiver both have Outlook 2010, although most of my users have Outlook 2003.

    In addition to all the troubleshooting listed above, I have also used every known to me AV scanning tool such as Combofix, RKILL, TDSkiller, MalwareBytes, HitmanPro etc..  Nothing out of the ordinary found.

    ****************************

    Here is a comment from someone else with the same issue.  This was copied from Experts-Exchange.com

    Same here. Exchange 2010 Standard 14.3 build 123.4 in a Win2008R2 SP1 with all latest updates installed.
    Also this user in this thread has the same problem: Outgoing emails truncated.
    After I read his thread and your thread, I think that it isn't an isolated problem...

    Outgoing messages bodies are truncated. When it happens, only few words or few sentences remained. The rest of the typed text disappeared.
    Affected messages are shown truncated in Outlook and also in OWA sent emails.
    The problem began 2 weeks ago, but now it's spreading.
    For now it seems in my company that only Outlook 2003 clients are affected.

    At the beginning only 1 person reported me the problem, so I thought it was an isolated client problem. I tried to reinstall Outlook 2003, but it continued. Then I tried to install Outlook 2010 for troubleshooting purpose, and in the last week that person didn't reported me any problem.

    Then it began to spread. It happened to a different person. And then to another one. At the moment, 5 persons reported it. All these persons have Outlook 2003.
    Maybe an automatic Windows update could have caused the problem in the clients?
    It's hard to find out.

    It seems that the problem is present in emails that take a long time to write them. Maybe the affected sent email is the first one auto-saved... For testing I disabled the auto-saving (every 3mn) drafts function in the affected Outlook 2003 clients. They reported me no problem in the last days.
    But I told them to always check sent emails and to continue to do that.

    I will report as soon as I have new feedbacks.

    ANY help at all would be greatly appreciated!!!!

    Thanks

    Tuesday, December 17, 2013 2:45 PM

Answers

  • Hi,

    Truncated means shortened by having a part cut off. Sometimes when emails are too long they cut the ends off.

    Therefore, please check the following points:

    1. Confirm the issue happens to all messages or just long message.

    2. Create a new message in OWA, and send the same problematic message to check whether the message is cut off.

    3. What’s your message format? Please change the default format to HTML which Word is used as default editor.

    4. Please start Outlook in safe mode by running “Outlook /safe” then send the same problematic message to check whether the issue persists.

    Thanks,


    Winnie Liang
    TechNet Community Support

    Thursday, December 19, 2013 2:09 AM

All replies

  • Are you in cached mode?

    HossFly, Exchange Administrator

    Wednesday, December 18, 2013 7:18 PM
  • Hi,

    Truncated means shortened by having a part cut off. Sometimes when emails are too long they cut the ends off.

    Therefore, please check the following points:

    1. Confirm the issue happens to all messages or just long message.

    2. Create a new message in OWA, and send the same problematic message to check whether the message is cut off.

    3. What’s your message format? Please change the default format to HTML which Word is used as default editor.

    4. Please start Outlook in safe mode by running “Outlook /safe” then send the same problematic message to check whether the issue persists.

    Thanks,


    Winnie Liang
    TechNet Community Support

    Thursday, December 19, 2013 2:09 AM
  • I'm seeing the same problem in some cases.  The truncated message appears fine in both OWA and on mobile devices.  We have checked the download preferences to make sure it is set to Download Full Items.  The default message format is HTML however in testing when changing to plain text, the full message could be seen.  Is this behaviour due to a recent update as it wasnt seen until recently.
    Friday, February 7, 2014 9:54 PM
  • Turn off "Auto-save messages every XX minutes"
    Outlook sends the saved portion, not the entire email.
    Note: This partial message is not saved in Drafts, but in memory.

    Outlook 2007:

      1. On the Tools menu, click Options
      2. Make sure you are on the “Preferences” tab.
      3. Click the “E-mail Options…” button.
      4. Click the “Advanced E-Mail Options…” button (about half way down the window).
      5. Uncheck  the first checkbox “AutoSave items every:”
      6. Click OK 3 times to close all the windows

    Outlook 2010/2013:

    1. On the Tools menu, click Options.
    2. On the Preferences tab, click E-mail Options, and then click Advanced E-mail Options.
    3. Uncheck the AutoSave items every: x minutes check box.
    4. In the minutes list, specify how often you want the program to save your data and the program state.
      If you set more minutes in there, you only postpone the issue. 
      Turn it off.

      Note:  IMHO it is better to lose work and know it, than to think you sent an email when you really did not.

    Eric Anderson


    Monday, June 16, 2014 2:47 PM