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Word 2007 (Microsoft 2007 Enterprise) crashes RRS feed

  • Question

  • Whenever I close the application (Word 2007) it crashes, i.e. closes abnormally. The system then tries to restart the application (you have to cancel it unless you want to enter an endless loop).

    The Action center cannot find a solution. It says it cannot download the solution at this time (or any other time).

    Troubleshooting compatibility ends up with an "Application not compatible" result.

    Any idea as how to correct the problem ? any patch available ?

    Thanks, Mike



    Action center's Description

    Faulting Application Path:    C:\Program Files\Microsoft Office\Office12\WINWORD.EXE

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    WINWORD.EXE
    Application Version:    12.0.4518.1014
    Application Timestamp:    45428028
    Fault Module Name:    mso.dll
    Fault Module Version:    12.0.4518.1014
    Fault Module Timestamp:    4542867b
    Exception Code:    c0000005
    Exception Offset:    0003977b
    OS Version:    6.1.7100.2.0.0.256.1
    Locale ID:    3084

    Extra information about the problem
    LCID:    1033
    Brand:    Office12Crash
    skulcid:    1033
    Bucket ID:    342603200

    Thursday, August 6, 2009 4:07 PM

Answers

  • Hi guys, I found a solution on the French forum, thanks to Bricoleur. I reproduce it below:


    Renaming

    - Close Word and all other desktop applications (auch as Outlook).
    - Start/search/type:Regedit /clic regedit when it shows in the window.

    Within regedit, left window

    HKEY_CURRENT_USER
    Software
    Microsoft
    Office
    12.0
    Word
    Data

    Rename"data" to "1data" HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data (data without quotes) 

    Exit regedit and test word.

    Delete key


    - Close Word and all other desktop applications (auch as Outlook).
    - Start/search/type:Regedit /clic regedit when it shows in the window.

    Inside regedit, left window

    HKEY_CURRENT_USER
    Software
    Microsoft
    Office
    12.0
    Word
    Data

    Click on Data, press delete. When invited to confirm key deletion, say yes. You can now exit Regedit and test word.

    A new key will be created by Word.

    The 1st solution worked for me. I didn't test the 2nd one.

    Michel


    • Marked as answer by Mmichel Sunday, August 9, 2009 10:21 PM
    Sunday, August 9, 2009 10:21 PM