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Emails Missing - When Server or Database Outage for E2K7 Server RRS feed

  • Question

  • Hi Team

    Am experiencing the strange issue in Exchnage Server 2007. There was a outage on Exchnage Database on 2 days back...afterthen it was rectified and Database is back to normal with 1 Hour.

    Few of the users reported that, they didn't rececvived some particulat emails when the database was down. so i collected the all the information like sender email address (External) and recipient Email address, Subject of the email and Data and time to track them

    I checked and found that particulat email was delievered to the user mailbox in E2k7 Tracking logs, but it is not available in the users Outlook and OWA as well....No rules are enabled.

    Where it might be gone for the particular emails,(not all the emails)...

    is there any time limit , whether  the Hub transport database can hold the emails with in the period of time

    This is one of the VIP user and he is not aceepeting that the emilas are delivered to the her mailbxo even though i shown the tracking logs as a screen shot.

     

     

     


    ramakrishnan
    Saturday, November 26, 2011 3:44 PM

Answers

  • Hi Rich

    All the emails are available in the "Server Failures "Folders under Sync Issue inbox

    So learnt it from here is any email missing reported by the users when the DB or Server outage..The emails can be strrucked in Server Failures folder

     

     

     

     

     


    ramakrishnan
    • Marked as answer by rush2ramki Wednesday, November 30, 2011 3:59 PM
    Wednesday, November 30, 2011 3:50 PM

All replies

  • On Sat, 26 Nov 2011 15:44:56 +0000, rush2ramki wrote:
     
    >Am experiencing the strange issue in Exchnage Server 2007. There was a outage on Exchnage Database on 2 days back...afterthen it was rectified and Database is back to normal with 1 Hour.
     
    How was the database returned to "normal"? What sort of logging is
    used by the storage group?
     
    >Few of the users reported that, they didn't rececvived some particulat emails when the database was down. so i collected the all the information like sender email address (External) and recipient Email address, Subject of the email and Data and time to track them
    >
    >I checked and found that particulat email was delievered to the user mailbox in E2k7 Tracking logs, but it is not available in the users Outlook and OWA as well....No rules are enabled.
     
    Delivered when? Before the outage? Before your recovery efforts? After
    the database was recovered?
     
    >Where it might be gone for the particular emails,(not all the emails)...
    >
    >is there any time limit , whether the Hub transport database can hold the emails with in the period of time
     
    I believe the messages will remain enqueued for two days. You may have
    altered that value, though.
     
    >This is one of the VIP user and he is not aceepeting that the emilas are delivered to the her mailbxo even though i shown the tracking logs as a screen shot.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Saturday, November 26, 2011 4:51 PM
  • HI Rich

    How was the database returned to "normal"? What sort of logging is
    used by the storage group? - It was just dismounted for 8 hours due SAN issue.
    Delivered when? Before the outage? Before your recovery efforts? After
    the database was recovered? ---- Checked the tracking logs and found the Meesage got delivered during the outage time
     
    I believe the messages will remain enqueued for two days. You may have
    altered that value, though ----- Any Documents please

    ramakrishnan
    Sunday, November 27, 2011 5:37 AM
  • On Sun, 27 Nov 2011 05:37:50 +0000, rush2ramki wrote:
     
    >HI Rich
     
    >>How was the database returned to "normal"? What sort of logging is used by the storage group? -
     
    >It was just dismounted for 8 hours due SAN issue.
     
    So no recovery was needed? Just mounting the database was sufficient?
     
    >>Delivered when? Before the outage? Before your recovery efforts? After the database was recovered? ----
     
    >Checked the tracking logs and found the Meesage got delivered during the outage time
     
    Messages cannot be delivered to a mailbox if the database is off-line.
    What event in the message tracking logs did you see?
     
    >>I believe the messages will remain enqueued for two days. You may have altered that value, though -----
     
    >Any Documents please
     
    The message expiry time is set on the transport server.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Sunday, November 27, 2011 4:13 PM
  • Hi Rich

    All the emails are available in the "Server Failures "Folders under Sync Issue inbox

    So learnt it from here is any email missing reported by the users when the DB or Server outage..The emails can be strrucked in Server Failures folder

     

     

     

     

     


    ramakrishnan
    • Marked as answer by rush2ramki Wednesday, November 30, 2011 3:59 PM
    Wednesday, November 30, 2011 3:50 PM