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Windows 8.1, Windows 10 servers not able to contact WSUS for updates RRS feed

  • Question

  • We have common WSUS server and this can be patch Windows 7, Windows 2008, 2012 Servers. Not Windows 8.1 and windows 10 server. I have tried changing Group policy in client servers but no use.

    Thanks,

    Thursday, February 1, 2018 7:26 AM

All replies

  • 1. Try this tool,

    https://gallery.technet.microsoft.com/scriptcenter/Reset-Windows-Update-Agent-d824badc

    2. Follow up below guide lines also...

    1. Check Availability of Registry settings.

    HKLM->Software->Policies->Microsoft->Window->WindowsUpdate

    2. Make sure he WSUS client can see the WSUS website by navigating to :

    http://(Name Of WSUS Server):8530/Selfupdate/iuident.cab and make sure open/download the file

    3.
    View Proxy configuration on WSUS client
    Open cmd and run :
    i.
    netsh winhttp show proxy
    ii.    netsh winhttp import proxy source=ie

    4.
    Open cmd and Run ‘wuauclt / detectnow’ command 

    5.
    Check WSUS log file in below path for errors
    c:\windows\WindowsUpdate.log

    6. Sometimes image a machine (or a clone a VM) keeps it’s unique update ID.
    If this happens then the first machine with this ID to register gets listed, and all the rest do not. To find out if this is the problem, 
    i. locate and stop the WSUS service on the affected client. 
    ii.    Open Registry Editor and navigate to:
    HKLM->Software->Microsoft->Windows->Current Version->WinowsUpdate

    iii. Delete SusClientID entry.
    iv. Restart WSUS service and run below commands.
    Wuauclt /resetauthorization /detectnow
    Wuauclt /reportnow
    Thursday, February 1, 2018 11:55 AM
  • Hello,

    Thanks for your posting!

    I suggest check settings as below:

    1. Check Registry key WUserver and WUStatusServer under path:

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

    Make sure you have point to your WSUS server for updates.

    2. Check whether those computers are reported to your WSUS server properly, you may check the last status report time under WSUS console All Computers. 

    3. If above check has no issue, please make check whether Windows 8.1 and Windows 10 is selected under Productions. 

    In addition, you may also look into event log and Windowsupdate.log for more information to troubleshoot this issue. 

    Regards,

    Yan Li


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, February 2, 2018 5:52 AM
  • i am not seeing below registry path in my client machines.

    "1. Check Registry key WUserver and WUStatusServer under path:

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate"

    I am seeing only 

    "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\"

    

    * One more thing I am using default 80 port not 8530 port.

    Thanks,


    Thursday, March 1, 2018 7:55 AM
  • Hello,

    This is because no group policy settings for Windows Update applying to your system. 

    Please set group policy first to let your client point to your WSUS server for updates. 

    Regards,

    Yan


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Yan Li_ Monday, March 5, 2018 7:35 AM
    Friday, March 2, 2018 8:09 AM
  • I  have created separate Windows update group policy in Domain server. Even though it is not working. I have been trying to troubleshoot more than an 6months but not able to get it done. Previously we have used 2012 R2 after that moved to to 2016. I can get updates for Windows 7 and 2008, 2012 R2 OS verisons. Only issue with 8.1 and 10 OS. Can any one please give me fix for this?
    Wednesday, April 18, 2018 12:31 PM