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User Cannot Check in Excel Documents RRS feed

  • Question

  • We are running MOSS 2007 and one of our users is having an issue when checking a document into a document library.  Here are the steps the user is following:

    • Navigate to document library
    • User clicks on document and it opens in Excel 2007
    • User clicks File>Server>Check Out and document is checked out (User receives message that local drafts folder will be used)
    • User makes an edit to the document.  When they click File, the only available options are Save and Save As.  User clicks Save
    • After save, user clicks File>Server>Check In (this is grayed out until user clicks Save in previous step)
    • User enters any version notes and clicks OK
    • When user tries to exit Excel, following error is received:

    Other users cannot see your changes until you check in.  Do you want to check in now? (No matter how many times the user clicks "Yes", the same message pops up and the document is never checked in)

    If the user clicks "No" on the above warning, the document remains checked out but Excel closes.  If the user clicks on the Document dropdown list and clicks "Check In" from there, they see this error:

    The document was checked out to your local drafts folder but the local copy could not be checked in to the site.  Close any application that is editing the document and try to check in again, or discard the checkout.

    Other users, including myself, are able to successfully check the document out and check it back in so this appears to be a configuration issue on the user's machine.  

    I read a post exactly like this on these forums but there was no solution and they had not been responded to since 2010.  

    Any ideas?

    Thursday, October 3, 2013 9:56 PM

Answers

  • Hello,

    My first though is about office version and filter pack so can you try with same user login in different machine (OR you can also login with your account in that user machine and do the same)?

    If same user is able to checkin the file from different machine then you can try to install filter pack:

    http://www.microsoft.com/en-us/download/details.aspx?id=17062

    If still user same same issue in different machine then check his access in library.

    Let us know your result


    Hemendra:Yesterday is just a memory,Tomorrow we may never see
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    • Marked as answer by JDusenbery Friday, October 4, 2013 2:03 PM
    Friday, October 4, 2013 9:22 AM
    Moderator