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Unable to open encrypted attachment RRS feed

  • General discussion

  • I have 5 users that receive encrypted email. 3 of the 5 users are using Outlook 2010. The others are using 2007. Only 1 of the 5 experience this issue. I do not have an exchange server. All users have private keys installed. OS is Windows 7. The user having this issue is using 2007. All of these users also receive unencrypted email in the same mailbox. This issue does not affect their unencrypted messages. The encrypted attachement is an html doc. The encryption is only used for receiving email.

    When the user receives an encrypted message, she opens the message and the icon that shows the attachment is missing. If she drags the message to her desktop and then opens the message the icon appears and she can open the attachment. It's only when the message is within Outlook that the attachment does not show up, and therefore she can not open the attachment.

    Thanks,

    Larry

     

    • Changed type Chetlar Tuesday, November 27, 2012 1:40 PM no reponse
    Wednesday, November 14, 2012 9:08 PM