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BLue Screen of Death RRS feed

  • Question

  • Hi


    Could someone please assist me to read the DMP file.  Would just like to know what causes the blue screen I am getting?


    https://1drv.ms/u/s!AioE1cGHnMITkRvQEs38ssgWERd8
    Tuesday, July 19, 2016 10:18 AM

Answers

  • Related to the vodafone_zte_cdc_ecm.sys CDC ECM Class Driver from Vodafone.  Yours is from 2011.  I would remove it and if necessary install the current version

    If you continue to crash I would remove Symantec

    Microsoft (R) Windows Debugger Version 10.0.14281.933 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\zigza\Desktop\071816-86970-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`0501dc32?
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`16d0f812?
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`17914952?
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`157de512?
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`0aa04c32?
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`0877d3c2?
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`170a59e2?
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`1893b312?
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*D:\symbols
    Deferred                                       *https://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*D:\symbols;*https://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
    Machine Name:
    Kernel base = 0xfffff800`03205000 PsLoadedModuleList = 0xfffff800`03447730
    Debug session time: Mon Jul 18 08:22:07.894 2016 (UTC - 4:00)
    System Uptime: 0 days 1:56:15.283
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    ......................
    Loading User Symbols
    Loading unloaded module list
    ..........................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000009F, {4, 258, fffffa8003ccc040, fffff8000593d3d0}
    
    *** WARNING: Unable to verify timestamp for vodafone_zte_cdc_ecm.sys
    *** ERROR: Module load completed but symbols could not be loaded for vodafone_zte_cdc_ecm.sys
    Implicit thread is now fffffa80`03ccc040
    Probably caused by : vodafone_zte_cdc_ecm.sys ( vodafone_zte_cdc_ecm+3f22 )
    
    Followup:     MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    	subsystem.
    Arg2: 0000000000000258, Timeout in seconds.
    Arg3: fffffa8003ccc040, The thread currently holding on to the Pnp lock.
    Arg4: fffff8000593d3d0, nt!TRIAGE_9F_PNP on Win7 and higher
    
    Debugging Details:
    ------------------
    
    Implicit thread is now fffffa80`03ccc040
    
    DUMP_CLASS: 1
    
    DUMP_QUALIFIER: 400
    
    BUILD_VERSION_STRING:  7601.23418.amd64fre.win7sp1_ldr.160408-2045
    
    DUMP_TYPE:  2
    
    BUGCHECK_P1: 4
    
    BUGCHECK_P2: 258
    
    BUGCHECK_P3: fffffa8003ccc040
    
    BUGCHECK_P4: fffff8000593d3d0
    
    DRVPOWERSTATE_SUBCODE:  4
    
    FAULTING_THREAD:  03ccc040
    
    CPU_COUNT: 4
    
    CPU_MHZ: ae7
    
    CPU_VENDOR:  GenuineIntel
    
    CPU_FAMILY: 6
    
    CPU_MODEL: 2a
    
    CPU_STEPPING: 7
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    ANALYSIS_SESSION_HOST:  DESKTOP-25PCU91
    
    ANALYSIS_SESSION_TIME:  07-19-2016 08:42:06.0982
    
    ANALYSIS_VERSION: 10.0.14281.933 amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff80003279672 to fffff80003276bda
    
    STACK_TEXT:  
    fffff880`033bd0f0 fffff800`03279672 : fffffa80`03ccc040 fffffa80`03ccc040 00000000`00000000 fffffa80`0000000a : nt!KiSwapContext+0x7a
    fffff880`033bd230 fffff800`0327be9f : 00000000`409a0089 00000000`00000000 00000000`00000000 fffff880`03165180 : nt!KiCommitThreadWait+0x1d2
    fffff880`033bd2c0 fffff880`015aa2ee : 00000000`00000000 0000057f`00000000 00000000`00000000 fffffa80`04a41200 : nt!KeWaitForSingleObject+0x19f
    fffff880`033bd360 fffff880`0b048f22 : fffffa80`0ac5d7a0 00000000`00000000 00000000`00000000 fffffa80`0ac5d7a0 : NDIS!NdisMSleep+0x5e
    fffff880`033bd3e0 fffffa80`0ac5d7a0 : 00000000`00000000 00000000`00000000 fffffa80`0ac5d7a0 00000000`00000000 : vodafone_zte_cdc_ecm+0x3f22
    fffff880`033bd3e8 00000000`00000000 : 00000000`00000000 fffffa80`0ac5d7a0 00000000`00000000 fffff880`0b046125 : 0xfffffa80`0ac5d7a0
    
    
    STACK_COMMAND:  .thread 0xfffffa8003ccc040 ; kb
    
    THREAD_SHA1_HASH_MOD_FUNC:  e972b1895034b2efa1def8234f401cec918d8ce7
    
    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  246dae59d2582ee022db311777a3c76daa548f75
    
    THREAD_SHA1_HASH_MOD:  275266ff9e7d7f7113174d784a8f6e1b8f40a107
    
    FOLLOWUP_IP: 
    vodafone_zte_cdc_ecm+3f22
    fffff880`0b048f22 ??              ???
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  vodafone_zte_cdc_ecm+3f22
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: vodafone_zte_cdc_ecm
    
    IMAGE_NAME:  vodafone_zte_cdc_ecm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4dd692d6
    
    FAILURE_BUCKET_ID:  X64_0x9F_4_vodafone_zte_cdc_ecm+3f22
    
    BUCKET_ID:  X64_0x9F_4_vodafone_zte_cdc_ecm+3f22
    
    PRIMARY_PROBLEM_CLASS:  X64_0x9F_4_vodafone_zte_cdc_ecm+3f22
    
    TARGET_TIME:  2016-07-18T12:22:07.000Z
    
    OSBUILD:  7601
    
    OSSERVICEPACK:  1000
    
    SERVICEPACK_NUMBER: 0
    
    OS_REVISION: 0
    
    SUITE_MASK:  272
    
    PRODUCT_TYPE:  1
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 7
    
    OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS
    
    OS_LOCALE:  
    
    USER_LCID:  0
    
    OSBUILD_TIMESTAMP:  2016-04-09 01:46:22
    
    BUILDDATESTAMP_STR:  160408-2045
    
    BUILDLAB_STR:  win7sp1_ldr
    
    BUILDOSVER_STR:  6.1.7601.23418.amd64fre.win7sp1_ldr.160408-2045
    
    ANALYSIS_SESSION_ELAPSED_TIME: 666
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x9f_4_vodafone_zte_cdc_ecm+3f22
    
    FAILURE_ID_HASH:  {a67c3930-cb30-8310-48cb-06819e276b37}
    
    Followup:     MachineOwner
    ---------
    
    0: kd> lmvm vodafone_zte_cdc_ecm
    Browse full module list
    start             end                 module name
    fffff880`0b045000 fffff880`0b05a000   vodafone_zte_cdc_ecm T (no symbols)           
        Loaded symbol image file: vodafone_zte_cdc_ecm.sys
        Image path: \SystemRoot\system32\DRIVERS\vodafone_zte_cdc_ecm.sys
        Image name: vodafone_zte_cdc_ecm.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri May 20 12:12:06 2011 (4DD692D6)
        CheckSum:         00016D5A
        ImageSize:        00015000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Tuesday, July 19, 2016 12:44 PM