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Constant blue screens. RRS feed

  • Question

  • I seem to be getting constant blue screens, about every half hour.

    This all started after shipping my tower through UPS. They decided it would be a great idea to use packing peanuts, which ended up in the frying of my motherboard. So, after I replaced the mother board, I just assume that it was just another hardware issues. I replaced the graphics cards, the ram, the heat sink... The only thing I haven't replaced is the CPU and the hard drives; I'm starting to think it's not a hardware issue. I tried reinstalling Windows 7 several times, updated my drivers, but still nothing changes.

    Here's the error I keep getting:

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7600.2.0.0.768.3
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 7f
      BCP1: 0000000000000008
      BCP2: 0000000080050033
      BCP3: 00000000000006F8
      BCP4: FFFFF800030D53F0
      OS Version: 6_1_7600
      Service Pack: 0_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\091010-25225-01.dmp
      C:\Users\*******\AppData\Local\Temp\WER-33337-0.sysdata.xml

     

    And here's my Dmp files:

    http://cid-899e8e3d863078ce.office.live.com/self.aspx/.Documents/Dump.zip

    Thursday, September 16, 2010 4:21 AM

Answers

  • Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008 , or Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm, that you have it installed. Update the network drivers first. When this doesn't fix it, remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Paramedic90 Monday, September 20, 2010 2:49 AM
    Thursday, September 16, 2010 2:01 PM

All replies

  • The minidump file showed you are experiencing an UNEXPECTED_KERNEL_MODE_TRAP (BugCheck 7F) Stop Error referencing the NETIO.SYS.

    Since you have ZoneAlarm installed in Windows 7 64-bit, the problem is most likely related to ZoneAlarm, such as in the following thread:

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/e94de527-183f-4227-9749-072ba0e7769f

    If you uninstall ZoneAlarm the BSODs should resolve.

    As an alternative to uninstalling ZoneAlarm you could try the following hotfix:

    http://support.microsoft.com/kb/981180/en-us

    There is a link at the top of the article to request the hotfix.

    Thursday, September 16, 2010 12:52 PM
  • Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008 , or Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm, that you have it installed. Update the network drivers first. When this doesn't fix it, remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Paramedic90 Monday, September 20, 2010 2:49 AM
    Thursday, September 16, 2010 2:01 PM
  • Sorry for the late response, but the problem seems to be fixed! Either by removing zone alarm or updating the drivers, I can't be too sure.

    In any case, thanks for the help.

    Monday, September 20, 2010 2:49 AM