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Laptop blacks out randomly. RRS feed

  • Question

  • Hi,

    I have an HP dv4-2048ca equipped with Windows 7 Home Premium.

    This problem started about two months ago. My laptop would blank out randomly for no specific cause that I could find. I was usually running low-intensity applications, either Firefox or Microsoft Word with music playing on iTunes occasionally. The screen would go to black and all the lights on my laptop would go from white to red (sound, network, trackpad). I would wait but nothing would change. The first 2-3 times it happened, I turned the computer off by holding the power button and then turned it on again and everything was fine, so I didn't bother pursuing it further.

    Two and a half weeks ago, it happened again. However, this time when I tried turning it back on, all that happened was the caps lock light and scroll/num lock light flashed in sets of four. While trying to do a Windows Startup Recovery, it reverted to a "PAGE_FAULT_IN_NONPAGED_AREA" blue screen, but I only received it once. After a few more tries, I managed to turn it on after unplugging it, pulling out the battery, putting it back in, and then turning it on while still unplugged. When I Googled the four lights, I found out that it means there's a problem with the graphics card, an ATI Radeon HD 4200. I remembered updating the driver and software recently (they come as a package), and found others who had similar problems with HP computers. On their support boards, it was usually suggested that they revert to their factory-installed drivers and software.

    In the meantime I had my computer's insides cleaned out. When I got it back, I thoroughly uninstalled the driver and software according to an online guide and reinstalled the factory version. I thought the problem was fixed, but today it suddenly happened again. This time, however, the screen went black, the red lights came on, and a small white line flashed at the top left corner of the screen, as if the system was in DOS. Eventually the flashing froze and the line was solid. I turned it off by holding the power button, unplugged it, removed the battery, went outside, sprayed some compressed air against the fan, put the battery back in, and turned the computer on unplugged. Then I started it in safe mode with networking. This is where I am now.

    Is there any hint on what could be causing this problem? I'm not sure when it will happen again, so I would prefer not to wait until the next time. I would prefer to solve this before it becomes unsolvable or something gets badly damaged.

    Thanks.

    • Edited by Malickfan86 Friday, June 22, 2012 12:29 AM Correction
    Thursday, June 21, 2012 2:58 AM

Answers

  • Your symptoms are tale tale signs of a bad graphics card... and usually it overheats because it cant be cooled properly. So you gotta ask yourself:

    Why cant it be cooled properly?

    1.) Software too intense for outdated graphics card.

    2.) Fan motor broken

    3.) Fan not getting correct amount of power

    4.) Bad Driver

    Unless you're an electronics technician, you can forget about fixing your graphics card on a component level.

    Prepare yourself to replace your graphics card and cross your fingers.

    The other possibility is that you don't have a fan on your graphics card, and its just getting old...

    Or maybe even the conductive heat sink jelly inbetween the gpu and the heat sink has dried out and is not dispersing heat as effectively as it once used to.


    If you want something you've never had, you need to do something you've never done. If you believe something to be true, then one day you will be called upon to demonstrate that truth.



    • Marked as answer by Malickfan86 Sunday, July 15, 2012 12:16 AM
    • Edited by Paul Ishak Tuesday, July 17, 2012 5:13 AM
    Sunday, July 15, 2012 12:05 AM
  • I don't want to get my hopes up too much, but it seems that did it!

    I used the auto detect tool from ATI to get the new driver. Then I followed this uninstallation guide. Now all my graphics seem to work, as before, but GPU-Z gives me detailed information about my graphics driver. The Device Manager has added the word "Mobility" in the device name. Finally, I'm confident because a Driver Verifier check on atikmdag.sys returned no immediate errors.

    Moral of the story is: be very careful about what drivers you install!

    In my case, an ATI Radeon HD 4200 was completely different from what I needed, an ATI Mobility Radeon HD 4200.

    If I'm more careful next time, I should be able to use this computer for a few more years.

    Thanks Juke and Paul!
    • Edited by Malickfan86 Tuesday, July 17, 2012 8:50 AM
    • Marked as answer by Malickfan86 Tuesday, July 17, 2012 8:50 AM
    Tuesday, July 17, 2012 8:49 AM

All replies

  • Hi,

    According to your description, it is most likely a hardware related issue. You may boot in Safe Mode, then leave it alone or just open some applications for test.


    Juke Chou

    TechNet Community Support

    Friday, June 22, 2012 6:23 AM
  • Thanks for your reply, Juke.

    What should I use to scan my computer?


    • Edited by Malickfan86 Sunday, June 24, 2012 10:14 PM Sorry!
    Friday, June 22, 2012 6:53 AM
  • Hi,

    Scan your computer? You mean Anti-virus software?

    http://windows.microsoft.com/en-US/windows/products/security-essentials

    Juke Chou

    TechNet Community Support

    Friday, June 22, 2012 10:11 AM
  • You mentioned that I should open some applications for a test. What kind of test should I run?
    Friday, June 22, 2012 9:16 PM
  • Can someone please help me?
    Sunday, June 24, 2012 10:14 PM
  • Hi,

    Why do you wanna make a anti-virus scan? I do not think your issue has something to do with virus. Maybe you need to eliminate the hardware causes first.


    Juke Chou

    TechNet Community Support

    Tuesday, June 26, 2012 5:58 AM
  • Hi,

    According to your description, it is most likely a hardware related issue. You may boot in Safe Mode, then leave it alone or just open some applications for test.


    Juke Chou

    TechNet Community Support

    Juke, I do not want to run an antivirus scan. I already have but it is not related to this problem. My computer does not have a virus. I am simply asking if you can expand on the above statement. I don't know what you mean and so I thought there would be some kind of scanner that could detect the issue. If not, I would appreciate it if you could tell me how to find out what the problem is.

    Tuesday, June 26, 2012 6:23 AM
  • Windows Administrative errors:

    <ViewerConfig><QueryConfig><QueryParams><Simple><Channel>Application,Security,System,ACEEventLog,Cisco AnyConnect VPN Client,HardwareEvents,Hewlett-Packard,Internet Explorer,Key Management Service,Media Center,Microsoft-Windows-Application Server-Applications/Admin,Microsoft-Windows-Dhcp-Client/Admin,Microsoft-Windows-DhcpNap/Admin,Microsoft-Windows-Dhcpv6-Client/Admin,Microsoft-Windows-Diagnosis-Scripted/Admin,Microsoft-IIS-Configuration/Administrative,Microsoft-Windows-Kernel-EventTracing/Admin,Microsoft-Windows-MUI/Admin,Microsoft-Windows-PrintService/Admin,Microsoft-Windows-RemoteApp and Desktop Connections/Admin,Microsoft-Windows-RemoteAssistance/Admin,microsoft-windows-RemoteDesktopServices-RemoteDesktopSessionManager/Admin,Microsoft-Windows-TerminalServices-ClientUSBDevices/Admin,Microsoft-Windows-TerminalServices-LocalSessionManager/Admin,Microsoft-Windows-TerminalServices-RemoteConnectionManager/Admin,Microsoft-Windows-WindowsBackup/ActionCenter,ODiag,OSession,Windows PowerShell</Channel><Level>1,2,3</Level></Simple></QueryParams><QueryNode><Name>Administrative Events</Name><Description>Critical, Error and Warning events from all administrative logs</Description><QueryList><Query Id="0" Path="Application"><Select Path="Application">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Security">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="System">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="ACEEventLog">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Cisco AnyConnect VPN Client">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="HardwareEvents">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Hewlett-Packard">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Internet Explorer">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Key Management Service">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Media Center">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-Application Server-Applications/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-Dhcp-Client/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-DhcpNap/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-Dhcpv6-Client/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-Diagnosis-Scripted/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-IIS-Configuration/Administrative">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-Kernel-EventTracing/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-MUI/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-PrintService/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-RemoteApp and Desktop Connections/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-RemoteAssistance/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="microsoft-windows-RemoteDesktopServices-RemoteDesktopSessionManager/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-TerminalServices-ClientUSBDevices/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-TerminalServices-LocalSessionManager/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-TerminalServices-RemoteConnectionManager/Admin">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Microsoft-Windows-WindowsBackup/ActionCenter">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="ODiag">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="OSession">*[System[Level=1  or Level=2 or Level=3]]</Select><Select Path="Windows PowerShell">*[System[Level=1  or Level=2 or Level=3]]</Select></Query></QueryList></QueryNode></QueryConfig><ResultsConfig><Columns><Column Name="Level" Type="System.String" Path="Event/System/Level" Visible="">176</Column><Column Name="Keywords" Type="System.String" Path="Event/System/Keywords">70</Column><Column Name="Date and Time" Type="System.DateTime" Path="Event/System/TimeCreated/@SystemTime" Visible="">226</Column><Column Name="Source" Type="System.String" Path="Event/System/Provider/@Name" Visible="">136</Column><Column Name="Event ID" Type="System.UInt32" Path="Event/System/EventID" Visible="">136</Column><Column Name="Task Category" Type="System.String" Path="Event/System/Task" Visible="">137</Column><Column Name="User" Type="System.String" Path="Event/System/Security/@UserID">50</Column><Column Name="Operational Code" Type="System.String" Path="Event/System/Opcode">110</Column><Column Name="Log" Type="System.String" Path="Event/System/Channel">80</Column><Column Name="Computer" Type="System.String" Path="Event/System/Computer">170</Column><Column Name="Process ID" Type="System.UInt32" Path="Event/System/Execution/@ProcessID">70</Column><Column Name="Thread ID" Type="System.UInt32" Path="Event/System/Execution/@ThreadID">70</Column><Column Name="Processor ID" Type="System.UInt32" Path="Event/System/Execution/@ProcessorID">90</Column><Column Name="Session ID" Type="System.UInt32" Path="Event/System/Execution/@SessionID">70</Column><Column Name="Kernel Time" Type="System.UInt32" Path="Event/System/Execution/@KernelTime">80</Column><Column Name="User Time" Type="System.UInt32" Path="Event/System/Execution/@UserTime">70</Column><Column Name="Processor Time" Type="System.UInt32" Path="Event/System/Execution/@ProcessorTime">100</Column><Column Name="Correlation Id" Type="System.Guid" Path="Event/System/Correlation/@ActivityID">85</Column><Column Name="Relative Correlation Id" Type="System.Guid" Path="Event/System/Correlation/@RelatedActivityID">140</Column><Column Name="Event Source Name" Type="System.String" Path="Event/System/Provider/@EventSourceName">140</Column></Columns></ResultsConfig></ViewerConfig>

    HiJackThis process list:

    Process list saved on 1:00:53 AM, on 27/06/2012
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    
    [pid]	[full path to filename]		[file version]	[company name]
    2580	c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe		4.3.3109.0	CyberLink
    2628	c:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe		5.0.0.0	CyberLink Corp.
    2088	C:\Users\Raj\AppData\Local\Akamai\netsession_win.exe		0.0.0.0	Akamai Technologies, Inc
    1488	C:\Users\Raj\AppData\Local\Akamai\netsession_win.exe		0.0.0.0	Akamai Technologies, Inc
    1088	C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe		3.3.12286.3436	Hewlett-Packard
    3088	C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe		5.3.0.272	IObit
    4144	C:\Users\Raj\AppData\Roaming\CBS Interactive\CNET TechTracker\TechTracker.exe		2.1.0.69	
    4160	C:\Users\Raj\AppData\Roaming\Dropbox\bin\Dropbox.exe		1.4.8.0	Dropbox, Inc.
    4432	C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe		11.0.0.277	
    4596	C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe		80.1.1.0	Hewlett-Packard
    4608	C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrotray.exe		10.1.3.23	Adobe Systems Inc.
    4956	C:\Program Files (x86)\iTunes\iTunesHelper.exe		10.6.3.25	Apple Inc.
    5040	C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe		4.2.0.14	Research In Motion Limited
    5084	C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe		2.1.6.0	Sun Microsystems, Inc.
    5376	C:\Program Files (x86)\Internet Explorer\IELowutil.exe		9.0.8112.16421	Microsoft Corporation
    5352	C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe		2.0.0.4	Trend Micro Inc.
    
    
    DLLs loaded by process c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe:
    
    [full path to filename]		[file version]	[company name]
    C:\Windows\SysWOW64\ntdll.dll		6.1.7601.17725	Microsoft Corporation
    C:\Windows\syswow64\kernel32.dll		6.1.7601.17651	Microsoft Corporation
    C:\Windows\syswow64\KERNELBASE.dll		6.1.7601.17651	Microsoft Corporation
    C:\Windows\syswow64\RPCRT4.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\syswow64\SspiCli.dll		6.1.7601.17725	Microsoft Corporation
    C:\Windows\syswow64\msvcrt.dll		7.0.7601.17744	Microsoft Corporation
    C:\Windows\syswow64\CRYPTBASE.dll		6.1.7600.16385	Microsoft Corporation
    C:\Windows\SysWOW64\sechost.dll		6.1.7600.16385	Microsoft Corporation
    C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_72d273598668a06b\gdiplus.dll		6.1.7601.17825	Microsoft Corporation
    C:\Windows\syswow64\USER32.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\syswow64\GDI32.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\syswow64\LPK.dll		6.1.7600.16385	Microsoft Corporation
    C:\Windows\syswow64\USP10.dll		1.626.7601.17514	Microsoft Corporation
    C:\Windows\syswow64\ADVAPI32.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\syswow64\ole32.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\syswow64\SHELL32.dll		6.1.7601.17755	Microsoft Corporation
    C:\Windows\syswow64\SHLWAPI.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\syswow64\OLEAUT32.dll		6.1.7601.17676	Microsoft Corporation
    C:\Windows\system32\MSVCP71.dll		7.10.3077.0	Microsoft Corporation
    C:\Windows\system32\MSVCR71.dll		7.10.3052.4	Microsoft Corporation
    C:\Windows\syswow64\SETUPAPI.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\syswow64\CFGMGR32.dll		6.1.7601.17621	Microsoft Corporation
    C:\Windows\syswow64\DEVOBJ.dll		6.1.7601.17621	Microsoft Corporation
    C:\Windows\system32\IMM32.DLL		6.1.7601.17514	Microsoft Corporation
    C:\Windows\syswow64\MSCTF.dll		6.1.7600.16385	Microsoft Corporation
    C:\Windows\system32\uxtheme.dll		6.1.7600.16385	Microsoft Corporation
    C:\Windows\system32\profapi.dll		6.1.7600.16385	Microsoft Corporation
    c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMediaLibrary.dll		4.3.3109.0	
    C:\Windows\system32\WINMM.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\syswow64\CLBCatQ.DLL		2001.12.8530.16385	Microsoft Corporation
    C:\Windows\System32\msxml3.dll		8.110.7601.17514	Microsoft Corporation
    C:\Windows\syswow64\urlmon.dll		9.0.8112.16446	Microsoft Corporation
    C:\Windows\syswow64\iertutil.dll		9.0.8112.16446	Microsoft Corporation
    C:\Windows\syswow64\WININET.dll		9.0.8112.16446	Microsoft Corporation
    C:\Windows\syswow64\Normaliz.dll		6.1.7600.16385	Microsoft Corporation
    C:\Windows\system32\dwmapi.dll		6.1.7600.16385	Microsoft Corporation
    C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL		12.0.6500.5000	Microsoft Corporation
    C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll		8.0.-14809.6195	Microsoft Corporation
    C:\Windows\system32\ntmarta.dll		6.1.7600.16385	Microsoft Corporation
    C:\Windows\syswow64\WLDAP32.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\system32\VERSION.dll		6.1.7600.16385	Microsoft Corporation
    C:\Windows\system32\Secur32.dll		6.1.7601.17725	Microsoft Corporation
    C:\Program Files (x86)\DisplayFusion\Hooks\AppHookx86_CECC5E40-6873-45FF-BF68-50802B472FA4.dll		4.0.1.7	Binary Fortress Software
    C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\COMCTL32.dll		5.82.7601.17514	Microsoft Corporation
    C:\Windows\system32\PROPSYS.dll		7.0.7601.17514	Microsoft Corporation
    C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll		6.10.7601.17514	Microsoft Corporation
    C:\Windows\system32\XmlLite.dll		1.3.1001.0	Microsoft Corporation
    C:\Windows\system32\LINKINFO.dll		6.1.7600.16385	Microsoft Corporation
    C:\Windows\system32\apphelp.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\system32\NetworkExplorer.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\system32\MPR.dll		6.1.7600.16385	Microsoft Corporation
    C:\Windows\System32\drprov.dll		6.1.7600.16385	Microsoft Corporation
    C:\Windows\System32\WINSTA.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\System32\ntlanman.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\System32\davclnt.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\System32\DAVHLPR.dll		6.1.7600.16385	Microsoft Corporation
    C:\Windows\system32\wkscli.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\system32\cscapi.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\system32\netutils.dll		6.1.7601.17514	Microsoft Corporation
    C:\Windows\syswow64\WINTRUST.dll		6.1.7601.17787	Microsoft Corporation
    C:\Windows\syswow64\CRYPT32.dll		6.1.7601.17827	Microsoft Corporation
    C:\Windows\syswow64\MSASN1.dll		6.1.7601.17514	Microsoft Corporation
    

    HiJackThis system report:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 1:02:04 AM, on 27/06/2012
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v9.00 (9.00.8112.16446)
    Boot mode: Normal
    
    Running processes:
    c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
    c:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe
    C:\Users\Raj\AppData\Local\Akamai\netsession_win.exe
    C:\Users\Raj\AppData\Local\Akamai\netsession_win.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe
    C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe
    C:\Users\Raj\AppData\Roaming\CBS Interactive\CNET TechTracker\TechTracker.exe
    C:\Users\Raj\AppData\Roaming\Dropbox\bin\Dropbox.exe
    C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrotray.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\DisplayFusion\DisplayFusionAppHook.exe
    C:\Program Files (x86)\Internet Explorer\IELowutil.exe
    C:\Program Files (x86)\IObit\Advanced SystemCare 5\Asc.exe
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
    
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_CA&c=94&bd=Pavilion&pf=cnnb
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com?SearchSource=10&ctid=CT3072253
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_CA&c=94&bd=Pavilion&pf=cnnb
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_CA&c=94&bd=Pavilion&pf=cnnb
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
    R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
    R3 - URLSearchHook: uTorrentControl2 Toolbar - {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
    O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
    O2 - BHO: uTorrentControl2 - {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll
    O2 - BHO: Do Not Track Plus - {6E45F3E8-2683-4824-A6BE-08108022FB36} - C:\Program Files (x86)\DoNotTrackPlus\IE\DNTPAddon.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: AdblockIE - {90EFF544-3981-4d46-85C9-C0361D0931D6} - mscoree.dll (file missing)
    O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O2 - BHO: SimpleAdblock Class - {FFCB3198-32F3-4E8B-9539-4324694ED664} - C:\Program Files (x86)\Common Files\Simple Adblock\SimpleAdblock.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
    O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: uTorrentControl2 Toolbar - {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll
    O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe
    O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat_sl.exe"
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrotray.exe"
    O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "c:\program files (x86)\common files\adobe\cs5servicemanager\cs5servicemanager.exe" -launchedbylogin
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [WirelessAssistant] c:\program files (x86)\hewlett-packard\hp wireless assistant\hpwamain.exe
    O4 - HKLM\..\Run: [BingDesktop] C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktop.exe /fromkey
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [RIMBBLaunchAgent.exe] C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [Adobe Acrobat Synchronizer] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AdobeCollabSync.exe"
    O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\Raj\AppData\Local\Akamai\netsession_win.exe"
    O4 - HKCU\..\Run: [DisplayFusion] "C:\Program Files (x86)\DisplayFusion\DisplayFusion.exe"
    O4 - HKCU\..\Run: [HPADVISOR] c:\program files (x86)\hewlett-packard\hp advisor\hpadvisor.exe view=dockview
    O4 - HKCU\..\Run: [Advanced SystemCare 5] "C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe" /AutoStart
    O4 - HKCU\..\Run: [Facebook Update] "C:\Users\Raj\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Startup: CNET TechTracker.lnk = Raj\AppData\Roaming\CBS Interactive\CNET TechTracker\TechTracker.exe
    O4 - Startup: Dropbox.lnk = Raj\AppData\Roaming\Dropbox\bin\Dropbox.exe
    O4 - Startup: mcfsix.exe
    O4 - Startup: Media Browser Service.lnk = C:\Program Files (x86)\MediaBrowser\MediaBrowser\MediaBrowserService.exe
    O4 - Startup: Restart Runtime.lnk = C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files (x86)\PokerStars\PokerStarsUpdate.exe
    O9 - Extra button: Do Not Track Plus (c) Abine - {6E45F3E8-2683-4824-A6BE-08108022FB36} - C:\Program Files (x86)\DoNotTrackPlus\IE\DNTPAddon.dll
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O15 - Trusted Zone: http://www.netflix.ca
    O15 - Trusted Zone: http://www.netflix.com
    O15 - Trusted Zone: http://*.netflix.com
    O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - https://wimpro.cce.hp.com/ChatEntry/downloads/sysinfo.cab
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O22 - SharedTaskScheduler: MmscleroCnd - {2ACF3090-E551-49CE-980B-9283E05998E1} - (no file)
    O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\SysWow64\DreamScene.dll
    O23 - Service: Roxio SAIB Service (9734BF6A-2DCD-40f0-BAB0-5AAFEEBE1269) - Unknown owner - C:\Program Files (x86)\Roxio\BackOnTrack\Disaster Recovery\SaibSVC.exe
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner - (no file)
    O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) - IObit - C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCService.exe
    O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\AESTSr64.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
    O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
    O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Media Center Support Service (Jasmio.MediaCenter.Service) - Unknown owner - C:\Program Files\Jasmio\Media Center Support Service\Jasmio.MediaCenter.Service.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
    O23 - Service: mcShoutCastECommerceService - Unknown owner - C:\Program Files\mcShoutCast\mcShoutCastECommerceService.exe
    O23 - Service: mcShoutCastLauraFM - Sörnt Poppe - C:\Program Files\mcShoutCast\ShoutCastLauraFMService.exe
    O23 - Service: mcShoutCastProxy - Sörnt Poppe - C:\Program Files\mcShoutCast\ShoutCastProxyService.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: Messenger Plus! Service (MsgPlusService) - Yuna Software - C:\Program Files (x86)\Yuna Software\Messenger Plus! for Skype\MsgPlusForSkypeService.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: ScsiAccess - Unknown owner - C:\Program Files (x86)\Photodex\ProShowGold\ScsiAccess.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\STacSV64.exe
    O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Program Files (x86)\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    
    --
    End of file - 18556 bytes
    

    Wednesday, June 27, 2012 6:15 AM
  • Hi,

    The report is useless. You need to test whether your issue is hardware related first, so I suggest booting in Safe Mode for a heavy test.


    Juke Chou

    TechNet Community Support

    Wednesday, June 27, 2012 6:53 AM
  • Juke I appreciate your help but we've been going back and forth on this. I am prepared to do a test. Please specify which one and I'll do it as soon as I get a chance.
    Wednesday, June 27, 2012 7:09 AM
  • Hi,

    Just boot in Safe Mode and leave it for a while to see whether it crashs again. If so, I assume it is most likely a hardware issue. If not, please upload the previous Dump file in %windir%\minidump to Skydrive and post the link here.


    Juke Chou

    TechNet Community Support


    • Edited by Juke Chou Wednesday, June 27, 2012 7:45 AM
    Wednesday, June 27, 2012 7:44 AM
  • The thing is it doesn't happen that often. It has been happening more frequently, but there are days I could spend on the computer with no problems. That's why when it happens it's unexpected. It's not triggered by any specific processes as far as I can tell. Chances are if I boot to safe mode, nothing will happen at all.

    Instead I looked up some alternate solutions. According to this website (https://getsatisfaction.com/hp/topics/hp_dv_7_caps_lock_and_num_lock_lights_constantly_blinking), there may be some residual power. That would make sense since my laptop is plugged in all the time even when I'm not using it. In the past I've had battery problems, such as quick power discharge and an inability for it to charge after a certain percentage. Those problems went away a few weeks ago, though. The residual power trick may have done it, since there haven't been any BSODs since, but chances are equally as likely that it did nothing. It seems that others who tried it heard parts of their systems power on during the process and I heard nothing at all.

    I also did a full five-step disk check that coincidentally found a disk error with an index entry and "energy-trace.etl." Another online solution that I found was to disable sleep mode when closing the lid to "do nothing." As I said, there haven't been any BSODs since, so this could have solved the problem. Unfortunately there is no test I can run to make sure of this. Like you said, I need to keep using it to see if anything similar happens again. I also did an extended memory diagnostic, but it found no errors.

    One solution I haven't tried yet is removing and swapping my memory cards. If I see another BSOD, then this will be my next step. I avoid messing around with hardware as much as possible since it's not really my area of expertise. The worst potential problem is a damaged motherboard. I've read that the power issue could have overheated the graphics card and caused damage. Due to the way HP laptops are made, this might mean I have to replace my motherboard. I really hope it doesn't come to that.

    Something you can help me with definitively with, however, has to do with minidumps. I followed some online advice on how to set them up but now, whenever I turn on my computer, the following error shows up in my Event Viewer: "EventID 46: Crash dump initialization failed!" If I'm able to turn crash dumps on then hopefully I will be able to finally get to the root of this problem.

    • Edited by Malickfan86 Friday, June 29, 2012 8:17 PM Correction
    Friday, June 29, 2012 8:14 PM
  • Hi,

    Regarding the Event ID 46, please refer to the following thread.

    http://www.pcreview.co.uk/forums/volmgr-event-id-46-crash-dump-initialization-failed-t3498538.html


    Juke Chou

    TechNet Community Support

    Monday, July 2, 2012 5:28 AM
  • My solutions did not seem to work. I just had another BSOD. It seems to be hardware related. Please help me solve it before it causes more damage. I'm a grad student and I can't afford to lose any information or buy a new computer.

    Though I turned minidumps on, they somehow turned themselves off and so I don't have a dump file for this BSOD. I am now running in safe mode and I will see if it happens again. In the meantime, I hope these diagnostic files are helpful.

    Seven Forums Diagnostics

    I fixed my Minidump issues using this article: http://support.microsoft.com/kb/307973. Here is my first dump file. It is a self-created crash using the Control+Scroll Lock workaround so I'm not sure if it will tell you much. If not, I guess we don't have much of a choice but to wait for the next real crash. At least I know that a minidump file will be generated from now on.

    First Minidump

    I just encountered another BSOD but I checked the minidump folder and the one file was not overwritten, even though I have set the dump files to overwrite mode. I'm not sure why it didn't create one this time, but it's possible that the computer shut down so fast that it didn't get a chance. Unlike the self-inflicted BSOD, which appeared for 5-10 seconds, these problem BSODs just flash on the screen before leading to an automatic reboot. Hopefully these reports will help.

    PC Wizard 2012
    Wednesday, July 4, 2012 1:59 PM
  • Hi,

    Actually, we need the dump file of real crash to get the cause. The Configuration is just a reference. Is there a failure system log recorded in Event Log? Please check and upload the info if it exists.

    Meantime, Did you still get BSOD under Safe Mode?


    Juke Chou

    TechNet Community Support

    Thursday, July 5, 2012 3:34 AM
  • Okay a crash finally managed to create a dump file. Here it is:

    Minidump

    It turns out that this crash may have occurred due to Intel Driver Update Utility and ntoskml.exe, so it may not be linked to the root problem. However, every time my computer unexpectedly crashes due to the original error, I get the following message in Event Viewer:

    Event ID 3: "Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D."

    Sunday, July 8, 2012 10:02 PM
  • Hi,

    0: kd> lmvm cpudrv64
    start             end                 module name
    fffff880`095e2000 fffff880`095ea000   cpudrv64 T (no symbols)          
        Loaded symbol image file: cpudrv64.sys
        Image path: cpudrv64.sys
        Image name: cpudrv64.sys
        Timestamp:        Wed Aug 12 00:39:13 2009 (4A819EB1)
        CheckSum:         0000D622
        ImageSize:        00008000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    0: kd> kb
    RetAddr           : Args to Child                                                           : Call Site
    fffff800`02f25d88 : 00000000`0000001e ffffffff`c0000096 fffff880`095e3912 00000000`00000000 : nt!KeBugCheckEx
    fffff800`02eda842 : fffff880`09bc06c8 fffffa80`0624f5c0 fffff880`09bc0770 fffffa80`074d8990 : nt! ?? ::FNODOBFM::`string'+0x48d3d
    fffff800`02ed914a : fffffa80`074d8990 fffff800`02eefa5c fffffa01`037a0d10 fffff800`02f3439c : nt!KiExceptionDispatch+0xc2
    fffff880`095e3912 : fffff880`09bc09b8 fffff880`09bc09b4 fffffa80`074d8990 fffffa80`074d8990 : nt!KiGeneralProtectionFault+0x10a
    fffff880`09bc09b8 : fffff880`09bc09b4 fffffa80`074d8990 fffffa80`074d8990 fffff880`09bc0ca0 : cpudrv64+0x1912
    fffff880`09bc09b4 : fffffa80`074d8990 fffffa80`074d8990 fffff880`09bc0ca0 fffffa80`0624f5c0 : 0xfffff880`09bc09b8
    fffffa80`074d8990 : fffffa80`074d8990 fffff880`09bc0ca0 fffffa80`0624f5c0 fffff880`095e63c3 : 0xfffff880`09bc09b4
    fffffa80`074d8990 : fffff880`09bc0ca0 fffffa80`0624f5c0 fffff880`095e63c3 fffffa80`0624f5c0 : 0xfffffa80`074d8990
    fffff880`09bc0ca0 : fffffa80`0624f5c0 fffff880`095e63c3 fffffa80`0624f5c0 00000000`00000000 : 0xfffffa80`074d8990
    fffffa80`0624f5c0 : fffff880`095e63c3 fffffa80`0624f5c0 00000000`00000000 00000000`00003400 : 0xfffff880`09bc0ca0
    fffff880`095e63c3 : fffffa80`0624f5c0 00000000`00000000 00000000`00003400 00000000`00000000 : 0xfffffa80`0624f5c0
    fffffa80`0624f5c0 : 00000000`00000000 00000000`00003400 00000000`00000000 00000000`00000000 : cpudrv64+0x43c3
    00000000`00000000 : 00000000`00003400 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`0624f5c0

    As I know, this sys file belongs to SystemRequirementsLab driver. Please update it or contact the manufacturer for help.


    Juke Chou

    TechNet Community Support

    Monday, July 9, 2012 6:24 AM
  • Hi Juke,

    Like I said, that was a random incident caused by Intel Driver Update Utility.

    This, however, is the cause of the real crash. It is too sudden to generate a dump file. The screen's colours become scattered and then a second later it goes to black. When I power it off and on, the system asks me if I want to start in safe mode or normal mode, but it does not have the "Computer shut down unexpectedly" message once I'm in Windows. This is consistently the event that comes just before "The previous system shutdown * was unexpected."

    Event ID 3

    I suspect that something has gone wrong with Microsoft Security Essentials (note: I have recently removed Advanced Systemcare Pro, as I read that it has a tendency to cause several major issues - perhaps it is the root of the problem?). Either that, or it is a graphics driver problem as I had originally suspected. If this is the case, I'm not sure how I should proceed, since neither the current driver or the newest seem to be stable on my system.
    Monday, July 9, 2012 8:55 PM
  • Hi,

    If you already tried update the driver and still encountered the same crash, Maybe we need to contact the manufacturer for more assistance.

    About Advanced Systemcare, I have no idea, have never used this tool.


    Juke Chou

    TechNet Community Support

    Tuesday, July 10, 2012 2:15 AM
  • Yesterday I was determined to solve the problem. Knowing that the problem was probably caused by the ATI graphics driver, I tried updating it again, but differently from last time. Last time I completely removed it and reinstalled the newest version of ATI Catalyst Control Center. This time I simply uninstalled the driver from Device Manager, restarted, and reinstalled the driver alone from ATI's website. I then uninstalled and reinstalled Microsoft Security Essentials, just in case if it was the source of the problem.

    I was satisfied since it seemed I finally solved it and I finished using the computer yesterday without a BSOD. When I turned it on today, I received three successive BSODs. The first boot was in normal mode. It went to black like before. I then tried to start it up in safe mode with networking when I encountered a BSOD (see BSOD2.jpg, attached). Then I tried booting in normal mode again and got a black screen. I didn't have much choice but to do a system restore to yesterday before I upgraded the driver (however, it was actually a downgrade - see Readme.txt).

    Now I'm back where I started. It is likely to be an ATI graphics card or driver issue, but we can't contact them since they have limited customer service and are generally unhelpful. I also lost the minidumps because of the System Restore, but I do have some WER logs that will hopefully help. Have a look.

    New BSODs

    While waiting for your reply, I tried this but it didn't work:

    Replacing atikmdag.sys

    Now I'm going to try Driver Verifier. Hey, thanks again for being so helpful.

    If anyone else would like to step in and help instead, I would really appreciate it.

    • Edited by Malickfan86 Thursday, July 12, 2012 6:10 AM
    Wednesday, July 11, 2012 2:27 AM
  • The following drivers, tested individually, caused BSODs with Driver Verifier upon entering Windows:

    atihdmi.sys

    ATI Technologies, Inc.

    5.00.7000.06 built by: WinDDK

    atikmdag.sys

    ATI Technologies Inc.

    8.01.01.921

    atipcie.sys

    Advanced Micro Devices Inc.

    1.3.0.49 built by: WinDDK

    I did not test any other drivers.
    Friday, July 13, 2012 2:14 AM
  • However this is the most troubling entry in Event Viewer and the one that is most likely for causing the blackouts.

    Log Name:      System
    Source:        atikmdag
    Date:          13/07/2012 12:16:27 PM
    Event ID:      52236
    Task Category: CPLIB
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Raj-PC
    Description:
    CPLIB :: General - Invalid Parameter
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="atikmdag" />
        <EventID Qualifiers="49152">52236</EventID>
        <Level>2</Level>
        <Task>51</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-07-13T16:16:27.625250800Z" />
        <EventRecordID>378174</EventRecordID>
        <Channel>System</Channel>
        <Computer>Raj-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
        </Data>
        <Binary>0000000001000000330000000CCC00C0000000000000000000000000000000000000000000000000</Binary>
      </EventData>
    </Event>

    I tried installing this hotfix but the installation said that it wasn't applicable to my system. I don't know what else to do. It seems like I've tried everything. No one is helping me.

    If you are reading this, please help me. I think Juke has given up.

    Friday, July 13, 2012 4:45 PM
  • Just gonna pop in here on this one...

    Probably means the fan on your graphics card has gone out....

    Edit:

    Yea, this definatly sounds like your graphics card is overheating...

    It may mean you need a new or card... It may mean you need to open up your computer and clean your fans... I would stop looking at software as a culprit for now...


    If you want something you've never had, you need to do something you've never done. If you believe something to be true, then one day you will be called upon to demonstrate that truth.


    • Edited by Paul Ishak Saturday, July 14, 2012 11:57 PM
    Saturday, July 14, 2012 11:55 PM
  • Thanks for replying, Paul.

    That is actually a very real possibility. I tried running GPU-Z and similar programs and they weren't able to read the temperature on my graphics card. Would that be a consequence of the fan going out?

    Is there a way I can test for this? Can the fan be replaced?

    Edit: Great. I will get that checked out ASAP with my hardware guy and report back.
    Saturday, July 14, 2012 11:59 PM
  • Your symptoms are tale tale signs of a bad graphics card... and usually it overheats because it cant be cooled properly. So you gotta ask yourself:

    Why cant it be cooled properly?

    1.) Software too intense for outdated graphics card.

    2.) Fan motor broken

    3.) Fan not getting correct amount of power

    4.) Bad Driver

    Unless you're an electronics technician, you can forget about fixing your graphics card on a component level.

    Prepare yourself to replace your graphics card and cross your fingers.

    The other possibility is that you don't have a fan on your graphics card, and its just getting old...

    Or maybe even the conductive heat sink jelly inbetween the gpu and the heat sink has dried out and is not dispersing heat as effectively as it once used to.


    If you want something you've never had, you need to do something you've never done. If you believe something to be true, then one day you will be called upon to demonstrate that truth.



    • Marked as answer by Malickfan86 Sunday, July 15, 2012 12:16 AM
    • Edited by Paul Ishak Tuesday, July 17, 2012 5:13 AM
    Sunday, July 15, 2012 12:05 AM
  • Thanks! Now that I know the problem a huge weight has been lifted. I may not be able to get a replacement card for another month or two because I've got a lot of other work to do but I'm quite sure that this will solve the problem.
    Sunday, July 15, 2012 12:24 AM
  • Thanks! Now that I know the problem a huge weight has been lifted. I may not be able to get a replacement card for another month or two because I've got a lot of other work to do but I'm quite sure that this will solve the problem.
    You're welcome
    Just take good care of the packaging and save your receipt, just in case replacing the card doesn't fix the problem, but I have a feeling it will.

    If you want something you've never had, you need to do something you've never done. If you believe something to be true, then one day you will be called upon to demonstrate that truth.

    Sunday, July 15, 2012 12:31 AM
  • Do you mind helping me with this again, Paul?

    I posted on HP Support Forums and I was informed that I would have to have my motherboard replaced. Obviously the cost of this is prohibitive and even if I managed to locate an identical one, chances are the same thing will happen again.

    My notebook is only two and half years old. My last one, which was much worse spec-wise, lasted me for four years. I cannot contact HP since I am not on their warranty as a result of being a poor grad student.

    My question is: how can I stop the black-outs without buying a new computer? I'm very disappointed since I treat this computer very well and otherwise it has no problems. There must be some sort of workaround solution.

    Have a look at "New BSODs" above and it should give you more insight into the problem.

    Tuesday, July 17, 2012 2:44 AM
  • The thing with laptops is that most laptops have an on-board video card, so chances are that if you replace that you would be good, but I would consider a new computer, as the cost of replacment + parts will be about the same as a new laptop. You may want to consider finding a cheaper new laptop on craigslist or living with the problem. I'm sorry about your problem and the low longevity of your laptop, but that doesn't change that this is most likely a bad graphics card.

    If you want something you've never had, you need to do something you've never done. If you believe something to be true, then one day you will be called upon to demonstrate that truth.

    Tuesday, July 17, 2012 3:08 AM
  • Error Message:

    12 out of 19 rated this helpful - Rate this topic

    PAGE_FAULT_IN_NONPAGED_AREA

    Explanation:

    This Stop message occurs when requested data is not found in memory. The system generates a fault, which normally indicates that the system looks for data in the paging file. In this circumstance, however, the missing data is identified as being located within an area of memory that cannot be paged out to disk. The system faults, but cannot find, the data and is unable to recover. Faulty hardware, a buggy system service, antivirus software, and a corrupted NTFS volume can all generate this type of error.

    User Action:

    This Stop message usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, either main memory, L2 RAM cache, or video RAM). If hardware has been added to the system recently, remove it to see if the error recurs. If existing hardware has failed, remove or replace the faulty component. Run hardware diagnostics supplied by the system manufacturer. For details on these procedures, see the owners manual for your computer. Another cause of this Stop message is the installation of a buggy system service. Disable the service and determine if this resolves the error. If so, contact the manufacturer of the system service about a possible update. If the error occurs during system startup, restart your computer, and press F8 at the character-mode menu that displays the operating system choices. At the resulting Windows 2000 Advanced Options menu, choose the Last Known Good Configuration option. This option is most effective when only one driver or service is added at a time. Antivirus software can also trigger this Stop message. Disable the program and determine if this resolves the error. If it does, contact the manufacturer of the program about a possible update. A corrupted NTFS volume can also generate this Stop message. Run Chkdsk /f /r to detect and repair disk errors. Restart the system before the disk scan begins on a system partition. If the hard disk is SCSI, check for problems between the SCSI controller and the disk. Finally, check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver causing the error. Disabling memory caching of the BIOS might also resolve it. For more troubleshooting information about this Stop message, refer to the Microsoft Knowledge Base at http://support.microsoft.com/support.


    If you want something you've never had, you need to do something you've never done. If you believe something to be true, then one day you will be called upon to demonstrate that truth.


    • Edited by Paul Ishak Tuesday, July 17, 2012 3:13 AM
    Tuesday, July 17, 2012 3:10 AM
  • 9 out of 19 rated this helpful - Rate this topic

    The MEMORY_MANAGEMENT bug check has a value of 0x0000001A. This indicates that a severe memory management error occurred.

    Important Info If You Have Received a STOP Code

    If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact info for Microsoft or your computer manufacturer, Contact Support.

    If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.

    These actions might prevent an error like this from happening again:

    1. Download and install updates and device drivers for your computer from Windows Update.
    2. Scan your computer for computer viruses.
    3. Check your hard disk for errors.

    MEMORY_MANAGEMENT Parameters

    The following parameters are displayed on the blue screen. Parameter 1 is the only parameter of interest; this identifies the exact violation.

    Parameter 1 Cause of Error

    0x1

    The fork clone block reference count is corrupt. (This only occurs on checked builds of Windows.)

    0x777

    The caller is unlocking a system cache address that is not currently locked. (This address was either never mapped or is being unlocked twice.)

    0x778

    The system is using the very last system cache view address, instead of preserving it.

    0x780

    0x781

    The PTEs mapping the argument system cache view have been corrupted.

    0x1000

    A caller of MmGetSystemAddressForMdl* tried to map a fully-cached physical page as non-cached. This action would cause a conflicting hardware translation buffer entry, and so it was refused by the operating system. Since the caller specified "bug check on failure" in the requesting MDL, the system had no choice but to issue a bug check in this instance.

    0x1010

    The caller is unlocking a pageable section that is not currently locked. (This section was either never locked or is being unlocked twice.)

    0x1234

    The caller is trying lock a nonexistent pageable section.

    0x1235

    The caller is trying to protect an MDL with an invalid mapping.

    0x3451

    The PTEs of a kernel thread stack that has been swapped out are corrupted.

    0x8888

    0x8889

    Internal memory management structures are corrupted.

    0x888A

    Internal memory management structures (likely the PTE or PFN) are corrupted.

    0x41283

    The working set index encoded in the PTE is corrupted.

    0x41284

    A PTE or the working set list is corrupted.

    0x41286

    The caller is trying to free an invalid pool address.

    0x41785

    The working set list is corrupted.

    0x41287

    An illegal page fault occurred while holding working set synchronization. Parameter 2 contains the referenced virtual address.

    0x41790

    A page table page has been corrupted. On a 64 bit version of Windows, parameter 2 contains the address of the PFN for the corrupted page table page. On a 32 bit version of Windows, parameter 2 contains a pointer to the number of used PTEs, and parameter 3 contains the number of used PTEs.

    0x41792

    A corrupted PTE has been detected. Parameter 2 contains the address of the PTE. Parameters 3/4 contain the low/high parts of the PTE.

    0x61940

    A PDE has been unexpectedly invalidated.

    0x03030303

    The boot loader is broken. (This value applies only to Intel Itanium machines.)

    Other

    An unknown memory management error occurred.

     


    If you want something you've never had, you need to do something you've never done. If you believe something to be true, then one day you will be called upon to demonstrate that truth.

    Tuesday, July 17, 2012 3:12 AM
  • "A BSOD I received today after trying to update my ATI driver without Catalyst Control Center. I did this because the BSOD was still occurring, though not as frequently as with the new driver. I thought upgrading the driver without CCC could solve the problem." - From your ReadME

    You were doing something related to the video card. Perhaps un-doing what you did(updated driver) will solve your problem.


    If you want something you've never had, you need to do something you've never done. If you believe something to be true, then one day you will be called upon to demonstrate that truth.

    Tuesday, July 17, 2012 3:15 AM
  • Second-best possible news.

    The problem hasn't been solved, but I've discovered that I may have been installing the wrong drivers all along. I don't want to say it's all my fault because ATI has set up their drivers as if desktops and notebooks get the same drivers.

    Previously, I found the driver for the ATI Radeon HD 4200 card. However, upon trying the auto-detect tool just now, it automatically downloaded a driver package specific for mobile computers. I expanded the atikmdag.sys file to discover, to my surprise, that it is finally a later version of the file (8.1.1.1243 over 8.1.1.921), as opposed to all of the other brand new installers downloaded direct from ATI that were replacing my current driver with an older version, even when mine dates from 2009.

    I will do a thorough uninstall of what is on my system and then go ahead with this package.

    Tuesday, July 17, 2012 3:39 AM
  • ok sounds good, I will cross my fingers for you and hope the best ;)

    If you want something you've never had, you need to do something you've never done. If you believe something to be true, then one day you will be called upon to demonstrate that truth.

    Tuesday, July 17, 2012 3:42 AM
  • ..... weren't able to read the temperature on my graphics card.
    This could also be an indication that you have the wrong driver installed.

    If you want something you've never had, you need to do something you've never done. If you believe something to be true, then one day you will be called upon to demonstrate that truth.

    Tuesday, July 17, 2012 5:12 AM
  • I don't want to get my hopes up too much, but it seems that did it!

    I used the auto detect tool from ATI to get the new driver. Then I followed this uninstallation guide. Now all my graphics seem to work, as before, but GPU-Z gives me detailed information about my graphics driver. The Device Manager has added the word "Mobility" in the device name. Finally, I'm confident because a Driver Verifier check on atikmdag.sys returned no immediate errors.

    Moral of the story is: be very careful about what drivers you install!

    In my case, an ATI Radeon HD 4200 was completely different from what I needed, an ATI Mobility Radeon HD 4200.

    If I'm more careful next time, I should be able to use this computer for a few more years.

    Thanks Juke and Paul!
    • Edited by Malickfan86 Tuesday, July 17, 2012 8:50 AM
    • Marked as answer by Malickfan86 Tuesday, July 17, 2012 8:50 AM
    Tuesday, July 17, 2012 8:49 AM
  • Let me give you another little tip ;)

    When you are installing drivers for your computer, If you are unsure of the correct driver, do the following, its easy:

    1.) open device manager

    2.) Right click the device

    3.) Select Properties

    4.) Go to the details tab

    5.) Look under Hardware Id's

    6.) Look for something that says VEN_XXXX and DEV_XXXX(The x's being some number)

    7.) Visit the following site = http://www.pcidatabase.com/

    So, VEN means VENDOR

    and DEV means DEVICE

    8.) So take those numbers and search the database, it should tell you what company made the device, and the model number of the device. That should aid you in finding the correct driver for the device easily.

    hf


    If you want something you've never had, you need to do something you've never done. If you believe something to be true, then one day you will be called upon to demonstrate that truth.

    Tuesday, July 17, 2012 9:37 AM