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BUGCODE_USB_DRIVER on a shutdown Win7 RRS feed

  • Question

  • I recieved a BUGCODE_USB_DRIVER bluescreen on a shutdown every time I do. After this computer goes to restart. USB mouse X7 works correctly.

    minidump here: https://skydrive.live.com/redir?resid=46BEE0074D6A0361!107&authkey=!AFqsa0_cD1PLJMI

    Sunday, February 24, 2013 6:41 AM

Answers

  • Thanks for answer.

    Solved by installation facultative windows updates.

    • Marked as answer by tracycai Friday, March 1, 2013 1:56 AM
    Thursday, February 28, 2013 2:03 PM

All replies

  • Hi,

    The dump file shows that the BSOD is caused by usbhub.sys.  BugCheck FE.

    Please check the following to troubleshoot the issue.

    1. Use System File Checker tool to scan the system.

    2.  Boot in Clean Boot and Safe Mode and see if it will crash.

    3. Stop 0xFE Resuming from Sleep or Hibernate with USB Streaming Device

    http://support.microsoft.com/kb/974303

    "STOP 0x000000FE" error in Windows 7 or in Windows Server 2008 R2 when the computer enters

    or resumes from sleep (S3) or from hibernation (S4)

    http://support.microsoft.com/kb/974410


    Tracy Cai
    TechNet Community Support

    Monday, February 25, 2013 7:01 AM
  • Thanks for answer.

    Solved by installation facultative windows updates.

    • Marked as answer by tracycai Friday, March 1, 2013 1:56 AM
    Thursday, February 28, 2013 2:03 PM
  • I didn't get a chance to check the dmp file because I am blocked at work. That being said if your chipset is AMD this article is relevent. http://support.microsoft.com/kb/982091

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” How to ask a question that is fixable.

    Thursday, February 28, 2013 10:37 PM