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Updates (from WSUS) failing to download to clients RRS feed

  • Question

  • Hi all,

    I'm having issues with WSUS where clients are failing to download updates from the WSUS server.

    I'm not sure why because WSUS is set up correctly.


    If I take one computer for example:
    It is currently running Windows 10 Pro 10.0 (18362/1903) and I'm trying to get it (and all the computers on our domain) to upgrade to 1909.

    These are the updates it's failing on:


    "2020-01 Update for Windows 10 Version 1903 for x64-based Systems (KB4497165)"
    and
    "SQL Server Management Studio 18.5"

    The reason it failed is vague. "Error: Download failed."

    I went onto the computer and ran the PS cmdlet Get-WindowsUpdateLog and returned a lot of complicated stuff I can't even comprehend.

    3/4 the way down it shows:

    2020/05/21 03:31:10.5827657 4628  2708  DownloadManager *FAILED* [80004001] Method failed [CAgentDownloadManager::CanRetryWithDifferentCDNForError:24392]
    2020/05/21 03:31:10.5827927 4628  2708  DownloadManager DO job {A49B6D01-2BAF-4218-9DEF-6DA41FFAC720} failed, updateId = 09ADFA20-536F-4CEA-99F8-B4FD5E8E45F7.200, hr = 0x80D02002. File URL = http://backup.core.thinking-

    software.com:8530/Content/23/9FE4251BF328856081F03B75C6B205D5D3697C23.exe, local path = C:\windows\SoftwareDistribution\Download\09cd6001fe15d8e7b70cf6c88ab5b7e3\9fe4251bf328856081f03b75c6b205d5d3697c23, The response headers = HTTP/1.1 500 Internal Server Error  Date: Thu, 21 May 2020 02:27:21 GMT  Content-Length: 0  Server: Microsoft-IIS/8.5  X-Powered-By: ASP.NET    


    2020/05/21 03:31:10.5829912 4628  2708  DownloadManager   Progress failure bytes total = 560757576, bytes transferred = 0


    2020/05/21 03:31:10.5847391 4628  2708  DownloadManager Setting DO job A49B6D01-2BAF-4218-9DEF-6DA41FFAC720 as the last job for update 09ADFA20-536F-4CEA-99F8-B4FD5E8E45F7.200


    2020/05/21 03:31:10.6017196 4628  2708  DownloadManager File from http://backup.core.thinking-software.com:8530/Content/23/9FE4251BF328856081F03B75C6B205D5D3697C23.exe to C:\windows\SoftwareDistribution\Download\09cd6001fe15d8e7b70cf6c88ab5b7e3\9fe4251bf328856081f03b75c6b205d5d3697c23 was not downloaded.


    2020/05/21 03:31:10.6025274 4628  2708  DownloadManager *FAILED* [80D02002] Error occurred while downloading update 09ADFA20-536F-4CEA-99F8-B4FD5E8E45F7.200; notifying dependent calls.


    2020/05/21 03:31:10.6069884 4628  2972  DownloadManager Queueing update F50916BA-22CB-4A9D-8825-9D31929743FB.203 for download handler request generation.

    The above error message is shown twice. The above error is for the 1903 update and the second one (which I haven't pasted in) is for the SSMS 18.5 update.

    Some updates are getting through to other computers and are successfully installing but then there is a handful which is erroring like this.

    Is there some sort of limit of how big the update has to be and then the connection is failing/timing out?

    All I am trying to do is update all of our computers to Windows 10 1909.

    I'm not sure what could be causing this? Any thoughts?

    Thursday, May 21, 2020 9:58 AM

All replies

  • Hi Callum Woodward,
     
    Thanks for your posting.
     
    First it is recommended to check in the WSUS console whether this update KB4497165 is installed properly.
     
    If so, it is recommended to try the following steps:
    1. Open the command prompt as an administrator and type the following command:
    net stop bits
    net stop wuauserv
     
    2. Delete the software distribution folder
    Path: C:\Windows\SoftwareDistribution
     
    3. Open the command prompt as an administrator and type the following command:
    net start bits
    net start wuauserv
     
    After completing the above steps, it is recommended to re-check for updates on the client.
     
    If you have any updates about this issue, please keep us in touch.
     
    Regards,
    Rita

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, May 22, 2020 7:10 AM
  • Hi Rita,

    Thanks for helping me out with this -- really appreciate it.

    I've done what you have asked, but is there an easy way for me to "re-check on the client". I have 105 computers and I don't want to go round each one individually. :)

    Will just leaving it for a day or two be OK? (allow the computer to automatically check-in to the WSUS server)?

    Thanks again.

    Friday, May 22, 2020 8:17 AM
  • Hi Callum,

    Thanks for your posting.

    Please consider applying the following group policy to increase the frequency of update detection on the client:
    Location:Gruop Policy Management Editor\Computer Configuration\Policies\Administrative Templates\Windows Components\Windows Update


     
    If you have any updates about this issue, please keep us in touch.


    Regards,
    Rita   


    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, May 25, 2020 1:06 AM
  • Hi Callum,
     
    It seems there is no update for a couple of days. May we know the current status of the problem? Is there any other assistance we can provide?
     
    If you have any questions, please keep us in touch.
     
    Regards,
    Rita

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, May 28, 2020 3:09 AM
  • Hi Callum,
     
    Any update is welcome here.
    If the issue is resolved, share your solution or find the helpful response "Mark as Answer" to help other community members find the answer.
     
    Thank you for your cooperation, as always.
     
    Regards,
    Rita

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, May 29, 2020 8:09 AM
  • Hi Callum,
     
    Any update is welcome here.
    If the issue is resolved, share your solution or find the helpful response "Mark as Answer" to help other community members find the answer.
     
    Thank you for your cooperation, as always.
     
    Regards,
    Rita

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, June 4, 2020 6:55 AM