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Repeated Blue Screens of Different Origins RRS feed

  • Question

  • When playing games, or listening to music or doing pretty much anything I get a bunch of blue screens. Here's the one that happened 20 minutes ago. The event viewer is loaded with tons of errors, some happening within seconds of each other.

    This one said that mctkmd64.sys was the cause.

    Log Name:      System
    Source:        Microsoft-Windows-WER-SystemErrorReporting
    Date:          3/5/2013 11:37:26 PM
    Event ID:      1001
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:     
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xfffffa8012498000, 0x0000000000000000, 0xfffff8801016ebb9, 0x0000000000000000). Log Name:      System

    Not totally sure if this one is resolved, but I haven't seen it since. Updated drivers and it seemed to take this one away.

    Source:        Microsoft-Windows-WER-SystemErrorReporting
    Date:          2/20/2013 5:40:18 PM
    Event ID:      11
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:     
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff88001ccfdc2, 0xfffff8800cee8940, 0x0000000000000000

    I would have posted the .dmp if I hadn't realized that a restart would delete it. So this all the info I have to go on.

    Computer Specs:

    Lenovo G780 Series

    Dual core i7 Processor @ 2.90gHz

    NVidia GT 630M 2GB dedicated, Intel 4000 HD integrated

    6GB RAM

    Wednesday, March 6, 2013 6:16 AM

Answers

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are often useful so include whatever you know

    Wanikiya & Dyami -Team-ZigZag.

    • Marked as answer by tracycai Wednesday, March 13, 2013 6:54 AM
    Wednesday, March 6, 2013 7:32 PM